We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Hotel in downtown Frankfurt”
Review of Jumeirah Frankfurt

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 15 more sites!
Jumeirah Frankfurt
Ranked #5 of 271 Hotels in Frankfurt
Certificate of Excellence
Reviewed 19 May 2012

I stayed here for a conference in May 2012. Great location in downtown Frankfurt, walking distance to the old opera.
The hotel itself is very modern, with very special elevators (you will see!) and the rooms are decent size for a downtown hotel. While a bit expensive, this is yet the best hotel in Frankfurt that I have stayed at.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Theusdude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 21 May 2012

Dear Guest,

thank you for your comments on Trip Advisor. We are very happy to hear that you enjoyed your stay with us and that everything was to your satisfaction. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,278)
Traveller rating
Traveller type
Time of year
Language
  • More languages

700 - 706 of 1,278 reviews

Reviewed 16 May 2012

Stayed only for a weekend but would immediately move in ! Perfect location, high quality amenities and costumer-friendly service. Variety of breakfast could be larger though...

  • Stayed: May 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ChrisZ-I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 18 May 2012

Dear Guest,
thank you for your comments on TripAdvisor. We are delighted to know that everything was to your entire satisfaction following your recent visit at Jumeirah Frankfurt. Your comment regarding the variety of our breakfast buffet has been addressed to our F&B Manager for immediate improvement. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2012

We stayed in Jumeirah Frankfurt for 2 nights at the end on our journey on May 2012. The hotel is perfect. A very stylish and modern hotel. Friendly staff. They care a lot about details. We got a specious deluxe room on 12th floor. My zeil shopping center is just next door to the hotel which is great for shopping. Really we enjoyed our time in this Hotel. Highly recommended for anyone visiting Frankfurt.

  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Tilia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 18 May 2012

Dear Guest,
thank you for your feedback on TripAdvisor following your recent stay at our Hotel. We are very pleased to know that you enjoyed your stay with us. We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt in the not too distant future.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2012

After having stayed at Jumeirahs around the world am very dissapointed at the terrible quality of service and maintenance of the Frankfurt hotel. If you're looking for a clean room and a 3 star type hotel, this one will meet that standard.

If you're expecting a functional room, above avergae service and a well maintained room - you'll be sorely dissapointed. I'm a business traveler and spend very little time in the room/at the hotel but a few things at this hotel struck me as ridiculous.

The room while appearing nice upon entry was a bit of a construction zone on further inspection. All the A/C vents in my room were covered by paper and tape and the thermostat was completely not working. The shower was leaky and the bathroom faucets half broken. After notifying the hotel of these issues before heading out, I came back to notice that only one of the few broken things was fixed and the room A/C was still not working! I also asked them to have house keeping clean the room and that wasn't done!!! What a joke --- obvioulsy no apology or effort to correct these problems from the hotel.

Other annoying things about this sub-par hotel:

-Internet -- SUPER slow and overpriced
-Asked room service to send up a knife/small plate to the room to cut an apple I'd purchased and they wanted to charge me 5 Euros for it. A bit ridiculous if you ask me.

Again - the building looks nice enough but the service is just ridiculous. I'm sure there are 10 other hotels in Frankfurt which are far superior at a better rate.

  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank alfredthereviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 15 May 2012

Dear Guest,
thank you for your comments following your recent stay at Jumeirah Frankfurt. I am very sorry to hear about the shortcomings during your stay. Please accept our sincere apologies for not meeting your expectations on several occassions. Rest assured that your feedback will be addressed to the concerned department heads for immediate improvement, to avoid disappointment of the same in future. We value your comments and want to make sure that all our guests feel comfortable. We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2012 via mobile

Centrally located, next to shopping streets and financial centre, very convenient.
Hotel itself is shiny new and unlike many other "5 star" European hotels, this one deserves it's 5 stars. Rooms are on the smaller side, but perfectly fine for a business trip or a weekend. Well equipped with Nescafé espresso machine, large plasma tv, Bose iPod dock, luxurious bathroom with glass wall facing the room - well, you get the point.
I have not checked the gym this time, but restaurant also deserved 5 stars (its expensive, but worth it).
Can't fault the service either, from replacing small glasses with larger one, to ordering several taxis at the same time - everything was done efficiently and with a smile.

  • Stayed: May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Vadim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 11 May 2012

Dear Guest,

thank you very much for taking your time to share your experience while staying at Jumeirah Frankfurt. We are pleased to know, that you enjoyed your stay and that everything was to your entire satisfaction. Rest assured that your comments will be passed to all those, who contributed to making your stay a more comfortable one. Thanky you for being our guest and we are looking forward to welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2012

luxury hotel sittuated in the center of Frankfurt. Perfect area for business and leisure. All receptionists extremely polite and helpfull. A Greek BellBoy the most pollite and cheerful character. Room amenities - just perfect! everything electronic!!! PERFECT JYM I VE EVER SAW.....only one negative: Very expensive Breakfast!!!! not variety enough...

Room Tip: ask to give room above 6th floor and city view!
See more room tips
  • Stayed: April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MARIAST75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 7 May 2012

Dear Guest,
thank you for your lovely note on TipAdvisor. We are very happy to know that you have enjoyed your stay with us. Rest assured that your comments will passed on to all those, who contriubted to making your stay a more comfortablen one.
Thank you for being our guest and we hope to have the pleasure of welcoming you back very soon again to Jumeirah Frankfurt.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2012

Hotel Rooms are excellent at the Jumeirah Frankfurt. Location wise its 5 out of 5. However the Lobby is a bit small. The shopping district is not far away. But the rooms are brand new, and you feel at home

Room Tip: Ask for higher floor
See more room tips
  • Stayed: May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Salah_Sharaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 7 May 2012

Dear Guest,
thank you for your comments on TripAdvisor. We are happy to know that you feel comfortable during your stay in our house. Thank you for being our guest and we are looking forward to welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Frankfurt hotels
Altstadt
Steigenberger Frankfurter Hof
Sachsenhausen-Nord
Villa Kennedy
Villa Kennedy
#2 of 271 in Frankfurt
1,390 reviews
Innenstadt
Grandhotel Hessischer Hof
Grandhotel Hessischer Hof
#3 of 271 in Frankfurt
626 reviews
Show Prices
Show Prices
Show Prices
Innenstadt
NH Collection Frankfurt City
NH Collection Frankfurt City
#12 of 271 in Frankfurt
794 reviews
Roomers
#13 of 271 in Frankfurt
931 reviews
Show Prices
Show Prices
Show Prices

Been to Jumeirah Frankfurt? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Frankfurt
#4 Luxury Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range: £158 - £504 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Jumeirah International, Expedia, Odigeo, Agoda, Hotels.com, Ebookers, HotelsClick, Cancelon, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Jumeirah Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing