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“Asked to be shown to your room”
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #5 of 270 Hotels in Frankfurt
Certificate of Excellence
Reviewed 5 September 2013

A really nice hotel, I arrived late on a business trip and declined to be shown to my room, I wish I had, a very hi tech lift system and the switches for the lights and curtains are all in a bedside drawer, it would have saved me 10 minutes searching!!
Very nice rooms, good location, good breakfast.

  • Stayed: November 2012, travelled on business
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Thank NorthShieldsBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 9 September 2013

Dear Guest,

thank you for your comments on Trip Advisor.

I am very happy to hear, that you have enjoyed your stay with us.

We certainly enjoyed looking aftter you and I do hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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561 - 567 of 1,307 reviews

Reviewed 30 August 2013

I stayed for one night at the Jumeirah Frankfurt. A bit difficult to find if you travel by car. The adress on the booking is not the one where the hotel is located! Call reception to get the right adress.

I had a suite and it was superb. The arrangements of the room was just perfect. Service was excellent, quality of the breakfast quite good.

I would strongly recommend the lebanese restaurant at the ground floor. Not expensive but very tasty!

Room Tip: Try to get a corner room.
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  • Stayed: August 2013, travelled on business
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1  Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 2 September 2013

Dear Guest,

thank you for taking your time to write on TripAdvisor following your recent stay with us.

We are very happy to know, that you enjoyed your visit with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable one.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

i have been in other jumeirah hotels and this hotel was definitely inferior compared to others in asia. i want to be clear, hotel is VERY good but when I book a jumeirah I expect exclusivity and luxury. this is a normal good 5 star hotel, nothing special. maybe I was expecting too much from the name. the reception and lobby are so small, something you really dont expect from a jumeirah hotel.

  • Stayed: August 2013, travelled on business
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1  Thank travel t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 28 August 2013

Dear Guest,

thank you for your comments following your first stay with us.

We are very sorry to hear, that you didn't feel comfortable while staying with us. You are absolutely right, that compared to other Jumeirah Hotels, the Jumeirah Frankfurt is smaller in size. But most of our guests enjoying to stay with us, as the hotel is very centralized and in the heart of the city.

Thank you for staying with us and we do hope, to have the pleasure of welcoming you back.

Kind regards
Dagmar Woodward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2013

The location is perfect right at zeil street which is the pedestrian street. The hotel is actually connected to a mall.

The room is magnificent. Floor to ceiling view of Frankfurt & has a blind system that automatically rolls down & up. Bed is almost as great as mine at home and that's something! Bathroom is simply luxurious with l'occitane products.

Only thing they didn't have is 110v power source.

  • Stayed: July 2013
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Thank travelnchilax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 28 August 2013

Dear Guest,
thank you for sharing your comments following your recent stay with us.

We are very happy to know, that you enjoyed your visit with us and that everything was to your entire satisfaction.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013

In last Dec.2012 I and my wife spent one night in Jumeirah Frankfurt Hotel - Skyline Junior Suite to celebrate our first lovely anniversary.
Great Location, Fantastic Suite & Relaxed Spa are the most great feature for this one,

The hotel was wonderful featured with luxurious furniture, super friendly staff specially FRAU OLGA, big pretty room & fantastic bathroom with inside mirror TV. The Suite was one of the best suite that I ever experienced as it has all touch control for lights, curtain, windows and sleep mode lighting, also as I said the bathroom is big with separate shower & bathtub and contain a TV,Radio inside the Mirror.

We experienced a very relaxed and nice Massage as the Spa design express the feeling of relaxation and professional with multiple treatments but the price was is expensive.

The location is in the main street of shopping and restaurant in the center of Frankfurt.
Finally,
I would visit this Hotel again and recommend it for other as it deserve a rate 10 out 10.

Room Tip: Always book a skyline Suite due to the view is very beautiful as you can see the high building and t...
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  • Stayed: December 2012, travelled as a couple
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3  Thank Dr_MeMo0o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 19 August 2013

Dear Guest,

thank you for your comments following your stay with us back in December.

We are very happy to know that you have enjoyed your visit with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all colleagues, especially to Olga, who contributed mto making your stay a more comfortable one.

We certainly enjoyed looking after you and I do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

Stayed at this hotel for one night, ending our European tour. We did not plan on visiting Frankfurt but it was a good place to stop between Munich and Paris on our way home to Scotland. However, we were pleasantly surprised by the friendliness and relaxed atmosphere in such a big city. There was an Italian festival on at the time of our stay, with outside bars and live music, so this made our night!

The hotel itself was amazing. The door staff, receptionists and bar staff were all very friendly and helpful. It was our anniversary so we decided to book a table at their restaurant and mentioned it was a special ocassion. When we arrived at our room, champagne and chocolates were brought to us, compliments of the customer relations team. Our dinner table was covered with rose petals when we arrived for our evening meal. This hotel really goes above and beyond for their customers.

Our room was spacious and well equipped. The bathroom was spotlessly clean and had a massive bath - luxury! The room was air-conditioned and had a luxurious feel to it.

We will definitely return to this hotel in the future and would recommend it for business or pleasure.

  • Stayed: August 2013, travelled as a couple
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2  Thank H00dz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 12 August 2013

Dear Guest,

thank you so much for your lovely comments following your first stay with us.

I am very delighted to know, that we made your stay so special. Rest assured that your feedback will be passed on to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and I am looking forward to welcoming you back to Jumeirah Frankfurt very soon again.

Kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2013

to make it short a nice Hotel great location entrance hard to find looks a bid like a staff entrance, Welcome ok, but you have a whole tray of wet towels on the desk not really individual welcome more bed factory wise in my opinion. Service is a area i don't like to go to much in to details it would really not much with what you expect 7 calls and i mean 7 to get an ashtray, thanks god their still have that smoking room. All in all a good Hotel, but for the price i simply expected more attention to detail worn and tear is something was not what i thought would find. Yet on the other hand that is my opinion other maybe had better experiences and defiantly is a hotel you get the essentials.

Room Tip: get a high floor
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  • Stayed: July 2013, travelled solo
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3  Thank Horst1659
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this reviewResponded 12 August 2013

Dear Guest,

thank you for posting your comments following your recent stay with us.

I am happy to know, that in general you have enjoyed your stay with us. I am sorry to hear, that on some occassion your did not feel comfortable. Please accept my apologies for any inconvenience caused to you.

I hope that this will not deter you from visiting us again in the not too distant future. In the meantime I remain,

with kind regards
Dagmar Woodward
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Frankfurt
#4 Luxury Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
Price Range: £166 - £434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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