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“A real pleasure!”
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #3 of 269 Hotels in Frankfurt
Certificate of Excellence
Italy
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“A real pleasure!”
Reviewed 13 January 2014

We stayed for 6 nights as we participated in a fair in Frankfurt, and we really liked the hotel. All staff members are smiling and eager to help, and you feel very welcome all the time - almost like a home instead of a hotel. We had dinner both in the restaurant and in the Lebanese place and we enjoyed both, but especially we enjoyed having the possiblity to choose between a more formal place and the informal, without having to leave the hotel. Also the gym is very convenient located. Just before you enter the gym there is a room filled with towels and water to take along. The gym is very big and professional. We had a big corner room with beautiful views of the city. Only complaint is that you need to be very intimate with your room mate, as when sitting in the room you can almost tell how many pieces of paper the other person is using in the bathroom... Unfortunately we have experienced this in several hotels, and we simply cannot understand why so many architects these days are willing to let design value more than practicality! Besides this small problem the room had a very airy solution regarding the bathroom as it was possible to open the shutters (toilet and shower were in separate rooms) into the room which made the room feel so much bigger. The location of the hotel is the best - subway right outside which takes you to the fair within minutes - and right in the center of all shopping. All in all we really enjoyed the hotel and warmly recommends it.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 15 January 2014
Dear Guest,

thank you for your valuable comments following your recent stay with us.

We are very happy to hear that in general you have enjoyed your stay with us and that everything was to your entire satisfaction. Your comments have been noticed and will be disucussed with the Management.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dgamar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (159)
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English first
Houston, TX
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2014

The Jumeirah Frankfurt is a beautiful hotel and we really enjoyed our stay here. We stayed for two nights in December 2013 to visit the Christmas market. I don't think there is a better location to visit the Frankfurt market as the northern end of the market was practically outside the entrance to the hotel. We had a very spacious room and we loved the extra touches like the swiveling tv and also the tv in the bathroom. The service was excellent and we appreciated the extra lengths they went to to accommodate our kids. I loved that we were able to rent a nice Bugaboo stroller for the day. Our room had a Nespresso machine with complementary pods. Parking is expensive as the only option is the 27 Euro valet. But there are lots of restaurants and shopping within walking distance so it was not necessary for us to use our car once we were there.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HoustonCatbackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 13 January 2014
Dear Guest,

thank you for your comments following your first stay at Jumeirah Frankfurt.

We are happy to know, that you have enjoyed the hotel features and its services.

We are looking forward to welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 January 2014

We were scheduled to enjoy Frankfurt for three days; however, our trip took an unexpected turn and we had to settle for only one day. We arrived at the hotel early and they immediately accommodated us. Their staff is friendly and welcoming and the hotel is hidden in a quiet street. Our room was spacious, clean and nicely appointed. The modern accommodations combined with a touch of Middle Eastern charm make this hotel stand out among it's competitors. Although our trip in Frankfurt was short-lived, we would definitely stay here again if/when we return.

Room Tip: Opt for the "Studio" for a spacious and inviting environment.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 13 January 2014
Dear Guest,

thank you for your review on TripAdvisor following your short stay at Jumeirah Frankfurt.

We are very happy to learn, that you have enjoyed your stay with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those, who contributed to making your stay a more comfortable one.

We certainly enjoyed looking ager you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 6 January 2014

Great location in central Frankfurt within easy walking distance of all the shops and main attractions. The hotel itself is tucked away behind a strange kind of carpark so don't expect a glitzy entrance like the Jumeirah in Dubai. The lobby is small as is the bar area and your first impression is 'Hmm, what's this all about?". However, the rooms are stunning - spacious, exquisite decor and all mod cons. We took room service breakfast to enjoy our room to the max. The leisure facilities are excellent - there's a super fitness room, good spa and indoor pool. Service is efficient and professional. We only stayed one night which really wasn't enough time to enjoy the downtown and hotel facilities.

Room Tip: Try to go as high up as possible!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KerryBravo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 7 January 2014
Dear Guest,

thank you for your comments on TripAdvisor following your recent stay at Jumeirah Frankfurt.

I am pleased to read that you have enjoyed your stay with us even if it was too short. Hopefully the next time you have a chance to explore more.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wiesbaden, Germany
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 January 2014 via mobile

Even though we are living close to Frankfurt, we decided to stay at Jumeirah Frankfurt for New Years Eve. The hotel is located in the center of Frankfurt, next to the main shopping area "Zeil" and only a stone through from the luxury shopping street Goethestrasse, where you can find all major luxury brands.

We arrived at the hotel in the early afternoon and were greeted at the reception with a warm towel and a glass of Iced tea for refreshment. The receptionist escorted us to our room (we booked the entry level category) on 23. floor with a sweeping view over the skyline of Frankfurt and could even see the new European Central Bank (still under construction), through floor-to-ceiling windows.

A great benefit for all guests is the complimentary WLAN, which is available throughout the hotel. The room was equipped with the latest technical features, a remote control for the entire room (lights, curtains, do not disturb) is next to the bed.

The large working desk was the centerpiece of the room and divided it in a living/working and sleeping area. The bathtub with integrated rain shower (the largest one I've seen so far) had a glass towards the room with controlled shutters (if necessary) which was a nice feature for all couples!

The breakfast the next morning was very good. The selection on the buffet was excellent and all hot items were served a la carte. The restaurant manager explained us, that the honey on the buffet is made from 40.000 bees that are located on top of the building - and it really tasted very unique and delicious.

We really enjoyed our stay at the Jumeirah Frankfurt and can recommend this to all guests coming to Frankfurt and are looking for a really luxurious experience and love to enjoy a warm hospitality.

Stayed December 2013, travelled as a couple
Helpful?
Thank SaVa1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 7 January 2014
Dear Guest,

first of all happy new year and thank you very much for your positive review on TripAdvisor.

We are very delighted to know, that you have enjoyed New Years Eve at the hotel and everything was to your entire satisfacton. Rest assured that your comments will be passed on to all colleagues and I am sure they are happy to know, that their efforts will not go unnoticed by our guests.

Thank you for staying with us and we are looking forward to welcoming you back again in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 January 2014

Fantastic hotel, we visited in December 2013 to visit the Christmas market. The hotel is located right in the centre of Frankfurt, even linked to a massive modern shopping mall.
Stayed in a Junior Suite on the top floor, views of Frankfurt are impressive. The bathrooms at the hotel are some of the best I've seen, particularly the deep bathtubs.
I do feel for a five star hotel though that the hotel is lacking atmosphere somewhat. As nice as the rooms are, there is little else to this hotel, there is one bar on the ground floor which is tiny, other than this the hotel just appears to be rooms.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wilmot101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 3 January 2014
Dear Guest,

thank you for your time in writing a review in TripAdvisor following your recent stay with us.

I am pleased to read that you enjoyed your stay with us. It will be a pleasure to share your comments with my colleagues.

Thank you for your comments which have been noticed.

We are looking forward to welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
39 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 625 helpful votes
Reviewed 29 December 2013

We stayed for 3 nights visiting Frankfurt for the Xmas Markets. From the moment we arrived, we were pretty impressed. The staff were extremely nice, helpful and very polite. They made our stay most enjoyable and made us feel very welcome.

The Jumeirah Frankfurt is a top class 5 star hotel; a stunning addition to the city’s glittering skyline.

We stayed in a Skyline deluxe room at the 23rd floor. The view over Frankfurt was amazing, especially at night. The room was very large and luxurious appointed with an excellent beds/ pillows and high tech amenities like automatic curtains that opened and closed with a button on the nightstand, etc. The highlight was the bathroom which was open to the rest of the room.

Breakfast in the restaurant on the first floor is just excellent with a lavish spread of all sorts of fruits, pastries, eggs, cereals, German breads, pure honey, etc.

The location was outstanding, right next to MyZeil shopping mall, and walking distance from many of Frankfurt's must-see historic sights. It's also very close to the S-Bahn train station that takes you anywhere in town, and directly to and from the airport via the S8 and S9 trains.

Jumeirah is simply the best hotel of Frankfurt, a real 5-star experience and a hotel that comes highly recommended.

Room Tip: Book a Skyline Deluxe Room
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CoRo1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 13 January 2014
Dear Guest,

thank you for sharing your experience from your recent stay at Jumeirah Frankfurt on TripAdvisor.

We are delighted to read your great review post your stay at the hotel. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. Thank you for making the choice of staying with us.

We have communicated your feedback to teh entire team at the hotel and they are all very happy to know that their efforts are so well appreciated..

We are looking forward to welcoming you back to Jumeirah Frankfurt.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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