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“Probably hard to beat in Frankfurt”
4 of 5 bubbles Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #4 of 268 Hotels in Frankfurt
Certificate of Excellence
Sydney, Australia
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Probably hard to beat in Frankfurt”
Reviewed 15 March 2014

Stayed 14 nights business with a bit of pleasure thrown in.
Great location for shopping and for reaching the river some 5 or so minutes walk away.
Stayed in a studio room which was very spacious, nicely furnished and comfortable.
Service on check in was efficient and very attentive.
There was a missed wake up call one day and a little trouble getting me a DVD player that worked (essential for longer stays if you are only an English speaker and get bored watching the 6 or so news only stations available in English )
Every minor hiccough was followed by a personal apology and a fruit plate or written note.
Breakfast is very nice but expensive so make sure it's included in your rate. Room service menu a bit limited but there's plenty available outside within 5 mins walk.
It's very hard to fault this hotel.

Room Tip: The studio rooms are really very nice and it's hard to imagine a lone traveller or couple would...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donethatalready
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 17 March 2014
Dear donethatalready,

thank you for taking your time to post your comments on TripAdvisor following your recent stay at Jumeirah Frankfurt.

We are very pleased to know, that you have enjoyed the features of the hotel and that everything was to your entire satisfaction. Please accept our apologies for the wrong wake up call.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,174 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (159)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level Contributor
61 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 13 March 2014

I've had the pleasure of staying at the Jumeirah Frankfurt numerous times for business and have just completed another visit. This is without a doubt one of my favourite hotels in the world.

The personalised service is second to none. Staff are friendly, courteous and go out of their way to ensure that everything is to your individual taste. It never ceases to surprise me how the staff remember my name and greet me whenever I pass them.

The rooms are extremely well appointed with high-quality toiletries, complimentary bottles of water, a Nespresso machine and access to the fantastic Fitness First. Free towels and bottles of water are also provided to guests using this facility.

The rooms are extremely comfortable - lovely bathrooms, very comfortable bedding and there's always a welcome food item after checking-in on your first night. My most recent stay was in one of the suites, which provided a lovely living space. Free internet is excellent and the daily turn-down service is also very welcome, as are the L'occitane hand and shaving creams. If you have a room with a bath tub, be sure to ask for some of the lovely bath salts which will help you unwind after a hectic day.

Room service is also of an extremely high quality and the staff often add little extras to make your meal even more enjoyable.

Breakfasts offer fresh, high quality produce, which you'll struggle to match at other hotels in Frankfurt. Service is always attentive and polite, without being intrusive.

All in all, you won't find a better hotel in Frankfurt. The Hilton is tired in comparison, and the location of the Jumeirah cannot be beaten. The hotel is a credit to its Manager Frau Woodward, who is extremely friendly and always keen to speak with guests. This hotel is a home away from home and always exceeds my expectations.

Room Tip: The suites are really spacious, while the layouts of the standard rooms can vary. Rooms on the highe...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelbloke82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 21 March 2014
Dear Travelbloke82,

thank you for sharing your experience from your recent stay with us at Jumeirah Frankfurt on TripAdvisor.

I am indeed very grateful for your loyalty to Jumeirah Frankfurt, having stayed here several times. I am also pleased to know, that every time you come, we always manage to ensure a pleasant stay. Rest assured that your comments are passed on to the entire team, who will be happy to know, that their efforts will not go unnoticed by our guests.

Thank you once again for your lovely comments. We look forward to welcoming you back soon to Jumeirah Frankfurt.

Kind regards,

Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winterthur, Switzerland
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 March 2014

We stayed the night before traveling to Australia but didn't want to be at an airport hotel. The location is very central and we were able to walk to the river and restaurants close by. It is also very close to the S-bahn station connecting directly to FRA airport in the morning.

The rooms are very comfortable and as we had a studio suite very spacious. All the staff are extremely professional, yet manage a personal touch. I had left my reading glasses on the bedside table while we were out for dinner and on return housekeeping had left a lens cleaning cloth while they were doing the turndown service.

The breakfast was very tastefully done with a small selection of cereals, and cold cuts which meant they were not lying out for a period of time and regularly replenished. The eggs were cooked to order.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HaggisCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 10 March 2014
Dear HaggisCH,

thank you for your positive feedback following your first stay at Jumeirah Frankfurt.

My Team and I are very delighted to know, that you have enjoyed your stay with us. Rest assured that your comments will passed on to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and we are looking forward to welcoming you back very soon again.

Kind regards

Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
57 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 7 March 2014

As a Jumeirah brand, I were expecting a better quality at the arrival experience.

Front Desk staff have a lack o hospitality! English need improvements.

I trust LRA and LQA NEVER have been followed at the Front Desk, HK, and F&B venues.

A very reasonable experience! My expectations as a Jumeirah fan? Much more to go as Madinat Jumeirah for example.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vinicius F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 10 March 2014
Dear Vinicius F,

Thank you for your comments following your recent stay with us.

We are very sorry to hear, that you did not enjoy your stay and not everything was to your entire satisfaction. Rest assured that your comments will be discussed by the respective department heads for immediate improvement. Our staff has to undergo regular trainings, to keep the high standard we strive to achieve at Jumeirah Frankfurt.

We certainly enjoyed looking after you and we hope you will give us another chance of being of service again.

Kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
205 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 1 March 2014

The Jumeirah hotel is conveniently located near the banking district of Frankfurt. We stayed here one night from a Friday to a Saturday. Finding the hotel entrance with a car (even with Satnav) is not entirely straightforward, as the entrance is located behind two pollards in a driveway. A friendly concierge took our car keys, to park the car. Whilst this was all very professional and politely done, no one warned us that this would cost a hefty 27 EUR!. Not that there is much choice, but if I book a luxury hotel I would want to have most extras included! Parking is one of them. The receptionists were friendly, perhaps a bit too courteous. The room was spacious, and there was a beautiful view over the towers of Frankfurt’s banking district. We a had a dinner in the restaurant, which I will report separately (it was excellent)
There is a quiet aircon in the room, and the usual luxury accessories. The overall style of the hotel is a bit quirky, but it clearly stands out from the crowd of anonymous business hotels. It is very positive that free highspeed WIFI (and cable) was included and easily accessible.
The surroundings of the hotel is not very lively at night as it is located in the centre of the shopping district of Frankfurt.

Room Tip: All rooms offer scenic view. No need to upgrade to have the Scenic Suite.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBNLUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 4 March 2014
Dear SBNLUK,

thank you for taking your time to write on TripAdvisor following your recent stay with us.

We are happy to hear, that you have enjoyed in genral your visit with us. Your feedback about the car parking has been noticed. Please be informed that the parkade does not belong to the hotel, hence this will be charged seperately.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colleyville, TX
Level Contributor
100 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 26 February 2014

I’ve lost count of how many times we’ve stayed at the Jumeirah. It’s probably my favorite hotel. We stayed three nights on this visit and everything was perfect as usual. The staff is just beyond amazing and sure makes the stay even more delightful. We enjoy being located in the walking district, close to the river, the Romer Platz, the Kleinhalle market and other great places to eat. I look forward to our next stay, whenever that turns out to be.

Room Tip: The view toward the river from the 25th floor is really nice.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RockyTop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 28 February 2014
Dear RockyTop,

thank you for posting your feedback following your repeat stay with us.

We are delighted to hear that you have enjoyed another stay with us.

Thanky you for your loyality towards Jumeirah and hopefully you will be visiting us again in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 February 2014 via mobile

This was a perfect hotel for a quick weekend stay, the staff are first class and recall our family from the last stay. The personal touch is what counts and this hotel is the leader of t he pack. Keep it up.

Stayed February 2014, travelled with family
Helpful?
Thank Hbuzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 28 February 2014
Dear Hbuzz,

thank you for your lovely comments following your recent stay with us at Jumeirah Frankfurt.

We are very happy to know that you have enjoyed your stay and everything was to your entire satisfaction. Rest assured that I will pass on your comments to all those, who contributed to making your stay a more comfortable one and I know, they will be very happy to know that their efforts will not go unnoticed by our guests.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back again in the not too distant future.

Kind regards

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Frankfurt
#3 Luxury Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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