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“Great Stay, great Staff. Crazy lifts”
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #3 of 269 Hotels in Frankfurt
Certificate of Excellence
London, United Kingdom
Level Contributor
221 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“Great Stay, great Staff. Crazy lifts”
Reviewed 18 May 2014

The hardest thing to understand is the lifts (elevators to the US viewers) as you have to select the floor before you enter and there are no buttons in the actual lift.
But that said, this is a stunning property.
Amazing location for shopping and everything you need.
Rooms are spacious and very well appointed, and the staff could not be more helpful.
I will be back again for sure.

Well done.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank TheFrankster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 20 May 2014
Dear Frankster,

thank you for your comments following your first stay at Jumeirah Frankfurt.

We are very pleased to know that you have enjoyed your stay with us and that everything was to your entire satisfaction.

We certainly enjoyed looking after you and we hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,206 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (160)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
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English first
London, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2014

I had the most wonderful stay in this luxurious hotel. Staff was quick, efficient, extremely helpful. Room was awesome like a suite. Separate living accommodation, huge bathroom with all amenities. I am looking forward to my next stay.
Recommendation: look no further for another hotel in Frankfurt, this is the best!!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 20 May 2014
Dear A H,

thank you for sharing your experience from your recent stay at Jumeirah Frankfurt on TripAdvisor.

We are delighted to know, that everything was to your entire satisfaction and you felt comfortable while staying with us.

Thank you for being our guest and we are looking forward to welcoming you back again.

Kind regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
germany
1 review
Reviewed 13 May 2014

We went there for our anniversary. Its a really nice Hotel, clean and the Staff was really helpful. Its right next to the mall and if you walk out the mall you are in the City of Frankfurt.
We always would stay there again.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank monawhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 20 May 2014
Dear monawhilte,

thank you for your feedback following your recent stay with us.

We are happy to know, that you enjoyed your stay with us.

Thank you for being our guest and we look forwward to welcoming you back in the not too distant future.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
224 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 12 May 2014

I had the pleasure of staying at the Jumeirah in April. It was only one night, but that was long enough to experience the wonderful service, well-appointed rooms and delightful restaurant, Max on One. I stayed in a junior suite which was very spacious, with a separate sitting area. The bed was extremely comfortable and the bathroom was also very roomy with L'Occitane products. Very clean, very welcoming and with wonderful amenities. The view faced downtown Frankfurt, which was lovely as the sun went down.

The hotel is centrally located, very convenient to get around the city, visit the shops or hop on public transportation. The staff from the concierge to the check-in staff to the restaurant/breakfast staff are all very friendly with exceptional English skills. I felt extremely welcomed and looked after, which sometimes isn't the case at five star hotels.

I also was able to dine at Max on One with a colleague of mine. The food we had that evening was delicious, of exceptional quality and well presented. Given that we were eating in a five star hotel's restaurant, the prices were extremely fair. The bread cooked on hot stones was a nice touch. The salmon appetizer was just as delicious as the lobster I had as a main course. Breakfast was equally of high quality. The buffet itself had heaps of choices in addition to a menu that you could order hot food from. The tea selection was extensive and you must try the honey which comes from a bee colony on top of the hotel.

All in all, I thoroughly enjoyed my stay. The Jumeriah is a luxurious hotel without the luxurious attitudes that you sometimes get from hotels of this calibre. I felt welcomed, taken care of and comfortable. I recommend it to business and leisure travellers alike.

Room Tip: The junior suite is definitely worth it.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Martin2010187337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 13 May 2014
Dear Martin,

thank you very much for your positive comments following your first stay at Jumeirah Frankfurt.

We are very happy to hear that you have enjoyed your stay with us and that everything was to your entire satisfaction. Rest assured that your comments are passed on to all those who contributed to making your stay a more comfortable one.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back to Jumeirah Frankfurt in the not too distant future.

Best regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014

Our stay in Frankfurt was for 4 nights. With little background information on Jumeriah, we took a friend's recommendation for the stay and were totally blown away from the moment we stepped foot inside the hotel. Front desk service was beyond great, with the front desk staff going above and beyond his duty to ensure my family had all our needs taken care of, while offering additional help to make our stay comfortable. The 2 studio rooms we stayed in were very spacious, clean, and cosy. I was personally very impressed with the built in TV on the bathroom mirror, something I've never personally exprienced elsewhere. Bed is comfy as well, although pillows are slightly too soft for my liking. The location of Jumeirah is also convenient as it is just along the shopping street/district in frankfurt and 2 mins away from the train station. All in all a fantastic experience, thank you for the generosity.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yeongest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 7 May 2014
Dear Yeongest,

thank you for taking your time to post your comments on TripAdvisor following your recent stay with us.

We are very happy to hear, that you and your family have enjoyed the hotel and its facilities. I will certainly pass on your comments to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and we hope to have the pleasure of welcoming you back to Jumeirah Frankfurt in the not too distant future.

Kind regards,
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, Dubai, United Arab Emirates
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 May 2014

Brilliant location, amazing views, polite staff, delicious breakfast and spacious rooms. This is by far the best hotel I've stayed in. 9 days of complete comfort and bliss. Would stay here again if I was ever back in Frankfurt.

Room Tip: Pick a higher room facing towards the Zeil for amazing views of Frankfurt Am Main
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FaisalKhatib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 7 May 2014
Dear Faisal Khatib,

thank you for your lovely comments following your first stay at Jumeirah Frankfurt.

We are very pleased to know, that you have enjoyed your visit with us and that everything was to your entire satisfaction. Rest assured that your comments will be passed on to all those, who contributed to making your stay a more comfortable one.

Thank you for staying with us and we are looking forward to welcoming you back in the not too distant future.

Kind regards,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 May 2014

I was in town on business, and despite attempts, I speak approximately 0 words of German. Everyone I encountered in the hotel - reception, concierge, room service, bellmen, breakfast greeter, and servers - spoke passable to very good English. The room was bright and modern, with a great keypad system next to the bed for do not disturb/maid service and the lights. It was great to not have to get out of (the very comfortable) bed to do all those last minute things you always forget about until after you are tucked in! Bathroom was large, with tub and stall shower. One note for short people like me - be careful getting in and out of the tub! It is a large step and the tub itself was slippery. I had room service twice; portions were large by European standards and it arrived quickly. If I hadn't been on a business trip and able to expense it, I may not have had breakfast at the hotel as it is pricey - but it was very good! Cost of taxi ride from airport to hotel was ~40 euros.

Stayed April 2014, travelled on business
Helpful?
1 Thank Aimella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 5 May 2014
Dear Aimella,

thank you for your comments following your recent stay with us.

We are very happy to hear, that in general you have enjoyed your visit and that everything was to your satisfaction.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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