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“Splendid first class hotel!”
Review of Jumeirah Frankfurt

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Jumeirah Frankfurt
Ranked #3 of 269 Hotels in Frankfurt
Certificate of Excellence
Bingen am Rhein, Germany
1 review
“Splendid first class hotel!”
Reviewed 13 July 2014

Even though we were just backpackers, we were treated like royalty. Staff people were friendly, attentive but non-intrusive, and really listened. They went out of their way to make our stay pleasant (recommending and booking a great restaurant, for example). Rooms are handsomely appointed, breakfast is fabulous, and beds are mighty comfortable. Great views of the city. Gym and swimming pool are splendid--note that you share with a health club, so bring a change of clothes (don't run down in your slippers). We'll stay there every time we can afford to.
Art & Natasha

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Art R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 14 July 2014
Dear Art R,

thank you for your comments following your recent stay with us.

We are very happy to read, that you have enjoyed your visit and that everything was to your entire satisfaction. Rest assured that I will share your comments with my team.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back again in the not too distant future.

Kind regards,
Stefan Winkler
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,226 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
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Hong Kong, China
Level 6 Contributor
151 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 9 July 2014

With a view above Frankfurt, it is very nice to have a drink in your room and enjoy it.
The rooms are well appointed.
Lobby Staff, Concierge, and Doormen always address you by your name, never miss once.

Room Tip: Choose High Floors
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank HongKong1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 14 July 2014
Dear HongKong 1234,

thank you for your positive review on TripAdvisor.

We are delighted to know, that you have enjoyed your stay with us and that everything was to your satisfaction.

Thank you for being our guest and we look very much forward to welcoming you back in the not too distant future.

Kind regards,
Stefan Winkler
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level 6 Contributor
446 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed 9 July 2014

It was very pleasant to stay here for a honeymoon. They offered an upgrade but for a price, Not as wedding gift like other hotels. Asked for HDMI and got it. No tea maker and the room service too expensive they charge 5€ to deliver a pot of tea! it is called room service so how to charge for delivery?

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AbdullahAltamimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 17 July 2014
Dear AbdullahAltamimi,

thank you for your feedback following you recent stay with us.

We are happy to learn that you enjoyed your honeymoon at our hotel. Your comment about the service delivery charge has been noticed. However, at this point we would like to inform you that it is a standard in Germany that a service charge is applicable.

We hope you will visit us again in the near future.

Kind regards,
Stefan Winkler
Acting General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 1 July 2014 via mobile

Excellent rooms, room receive was excellent also, vale service was good, it has every thing that you want from a 5 star property.

Also location is easy access by car and in the middle of the shopping distric.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doha_traver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, Manager at Jumeirah Frankfurt, responded to this review, 9 July 2014
Dear Doha_trav,

thank you for your comments following your recent stay with us.

We are very happy to know, that you have enjoyed your stay with us and that everything was to your entire satisfaction.

We certainly enjoyed looking after you and we do hope to have the pleasure of welcoming you back in the not too distant future.

Kind regards,
Stefan Winkler
Acting General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level 6 Contributor
122 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 June 2014

Not a typical Jumeirah luxury property, but a good property in the financial city. Stayed for 3 nights in a junior suite. Room was comfortable and spacious, with the view of the city. The bathroom was big with separate shower area, bath tub and toilet. Coffee and Tea is complimentary to the room, but you have to call in room service every time.

The Service was good except this one time when we had to call them twice for tea. They took an hour to bring it in and brought tea bags other then the one we asked for and said they were out of English Breakfast tea. It was disappointing and funny listening to the guy saying it.

The breakfast buffet is good, they have a nice variety and everything tastes good.

The hotel is connected to one of the shopping mall, which is good. It is also linked to the gym on the top floor of the shopping mall and it is free to the hotel guests. This was one of the best gym i have ever seen with the view of the city. The hotel has an amazing spa service as well.

Tried both their restaurants 'EL Rayyan' and 'Max on One', both are must try.

Room Tip: Ask for a Corner Suites
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rijul c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 29 June 2014
Dear Rijul c,

thank you for your comments following your recent stay with us.

We are happy to hear that in general you have enjoyed your visit with us.
Rest assured that your comments concerning tea at room service have been passed on to the respective department head in order to further improve our service.

We are looking forward to welcoming you back very soon again.

Kind regards,
Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
123 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 28 June 2014 via mobile

Stayed for a night, I have been welcomed with a warm towel. Checked in within 3 minutes and got my room and had a great deep tissue massage, used the gym in the morning at fitness first which is attached with the hotel.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kabudhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 29 June 2014
Dear Kabudhabi,

thank you for your review following your stay with us. We are very happy to read that you have enjoyed your stay at Jumeirah Frankfurt.

Thank you for staying with us and we hope to have the pleasure of welcoming you back very soon again.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 22 June 2014

The last time I had stayed in Frankfurt, I had had breakfast at the Jumeirah. The hotel looked like a beautiful new hotel, in a tall building (rare for Europe), so I decided to try it out next time I got to Frankfurt.

The room was great. Very modern We had a corner room, with amazing floor to ceiling windows on two walls, overlooking Frankfurt. I could see the Commerzbank tower and the stock exchange. It was pretty incredible. It was also very comfortable, with a king sized bed, a sofa and chairs, desk, and large television that rotated such that you could see it whether you were sitting in bed or watching from the sofa and chairs.

The bathroom was beautiful with a particularly comfortable tub, large separate shower, and separate toilet. The sink was a modern rectangular sink which looked nice. But the effect when you are traveling with a spouse is that there is not enough room. It took up most of the counter, so there was little space to put your stuff, and with only one faucet, no matter how big the sink, it is difficult for two people to get ready at once.

Where this hotel fell down, in my opinion, is the service. This is my first experience with a Jumeirah hotel. I have heard wonderful things about them. But their service simply did not live up to my expectations. Repeatedly, we had to call more than once for requests that we made. We would call with a request, we wouldn't hear anything back, and we would have to call again. It was a good experience if we only had to call twice. A simple request for three plug adaptors, turned into three phone calls, a few hours, and we ended up with one working adaptor. Similar stories for other requests. Except for room service, I don't think a single request was fulfilled with just one phone call.

We had to switch rooms on our last day because the toilet did not work. We called earlier in the day to say it wasn't working; we went out; and returned to the hotel. The room had been cleaned and it looked like someone had serviced the toilet. But it still was not working. There was no message or anything. So we called and were told that it could not be fixed today and that we would have to move rooms. In such situations, in my experience, hotel staff usually comes to the room to move your things for you. Instead, we were told to get ready, and 45 minutes later, after we had packed everything, a woman showed up with an iron. . . .??? We said we had a fair amount of luggage to move, so a while later, a bellman showed up with a luggage cart. Needless to say, this process took way too much of our time and effort. And we were shown to a smaller room. They did try to make it up to us by giving us a local German bottle of sparkling wine.

So, I have mixed feelings. Beautiful and comfortable room. Fantastic location. But less than acceptable service.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NYBizTraveler11612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahFrankfurt, General Manager at Jumeirah Frankfurt, responded to this review, 23 June 2014
Dear Guest,

Thank you for your review on Tripadvisor and for giving us feedback on your stay at Jumeirah Frankfurt. Feedback like yours is crucial to us in order to continually improve the service we provide.

Please accept my sincere apologies that we fell short in our service delivery and did not meet your expectations as this is not the service we strive to achieve. We have passed on your comments to the respective managers for immediate improvement.

I apologize for the inconvenience caused to you and your partner during your stay.

I hope we will be able to welcome you back and give you the stay experience to meet your expectations.

Kind regards
Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Frankfurt

Property: Jumeirah Frankfurt
Address: Thurn-und-Taxis-Platz 2, 60313 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Frankfurt
#3 Business Hotel in Frankfurt
#4 Romantic Hotel in Frankfurt
#8 Family Hotel in Frankfurt
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Jumeirah Frankfurt 5*
Number of rooms: 217
Official Description (provided by the hotel):
A LUXURIOUS AND INNOVATIVE HOTELThe striking Jumeirah Frankfurt is located right in the heart of the city - just a few steps away from the popular 'Zeil' shopping street and the financial district.Jumeirah Frankfurt offers 217 spacious guest rooms and suites, with amazing views across the city. Just as delightful is this hotel's refreshing approach. From the original artworks by local artist Hartwig Ebersbach throughout the hotel, to the beehives on the roof that produce our own honey, at Jumeirah Frankfurt we do things a little differently.Everything you experience here is a taste of the very best the city can offer, whether you're dining at the fabulous Max on One restaurant, enjoying a Skyline honey treatment at Talise Spa, or attending an event in our magnificent Crystal Ballroom.With little touches like your welcome drink and oshibori upon arrival and complimentary Wi-Fi throughout the hotel, everything we do is designed to make your stay a constant delight. ... more   less 
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Also Known As:
Jumeirah Frankfurt Hotel Frankfurt

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