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“Didn't feel safe in this area”

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TRYP by Wyndham Frankfurt
Ranked #62 of 271 Hotels in Frankfurt
Reviewed 28 April 2014

Hotel room was huge but very little furniture in the room so the room felt rather impersonal.

The room and bathroom were clean.

Breakfast was terrible. The breakfast room is in the basement and again, has a very cold, impersonal feeling. The milk was warm and the coffee was cold.

Out the front of the hotel is a group of drunks so even in the daylight I didn't feel safe.

I wouldn't stay at this hotel again

  • Stayed: April 2014, travelled as a couple
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Thank Sportsnut65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYPFRAGM, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 6 May 2014

Dear Sportsnut65,

Thank you very much for taking the time to write a review following your recent stay with us at the TRYP by Wyndham Frankfurt.

Thank you for the positive feedback on the room cleanliness and the size of our rooms.

Please allow me to apologize for the negative impression you have had regarding our breakfast. I have taken personal note of your review to share with our staff to make sure that we take the appropriate actions.

We hope that you come back in the future and see how your feedback positively affected the hotel.

Best regards

Jeanette Wiesner
General Manager

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115 - 121 of 622 reviews

Reviewed 16 March 2014

Stayed here for 2 nights for a nearby conference.
Checkin/-out professional and friendly
Breakfast Not consumed
The seemed to have changed names in the past frequently and the Tryp branding hasn't drizzled through yet, since there still was BW pencils around.
There still was renovation and refurbishing going on.
Windows could be opened - but given the proximity to the railways one should better leave them closed.

  • Stayed: February 2014, travelled on business
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1  Thank Jasys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYPFRAGM, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 3 April 2014

Dear Jasys,

Thank you very much indeed for taking the time to write a review following your recent stay with us at the TRYP by Wyndham Frankfurt.

Thank you for the positive feedback on our professional and friendly staff. Also, we are pleased that our central city location provided a convenient base for your visit.

It would be our pleasure to welcome you back in the near future.

With best regards

Jeanette Wiesner
General Manager

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Reviewed 28 February 2014

The great advantage of this hotel for for us was that it is very near - one stop away by S-bahn, from Messe Frankfurt, or about five or six minutes walk, and it also has a hotel car-park. Having just changed ownership and name, we had difficulty at firt in finding it, but it was very comfortable, and as we were in rooms on the side and back of the hotel, we did not suffer from the noise from the trains that other reviewers have commented on. The rooms were very spacious, and the water extremely hot! The slight criticism I might have is that the breakfast did not really quite live up to the standard of the rooms, it was good but not quite very good. The receptionist was helpful, and recommended a near-by restaurant for eating which we found very useful and convenient. Altogether, well-reccommended, and I have already booked again for our next visit in 2015 to the Frankfurt Trade Fair.

Room Tip: try to get a room on the side or back of the hotel, away from traffic and train noise.
See more room tips
  • Stayed: February 2014, travelled on business
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1  Thank francis b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYPFRAGM, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 6 March 2014

Dear Francis B,

Thank you for choosing the TRYP by Wyndham Frankfurt for your recent stay and thank you also for your very valuable feedback. All on the team are delighted that you enjoyed your time whilst staying with us.

We are looking forward to see you again on your next visit.

Best regards

Jeanette Wiesner
General Manager

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Reviewed 18 February 2014

Great value for your money. Clean rooms, they were recently renovated. Location is unbeatable if you like to travel by metro. The chef was on top of everything on the dining room and he was very help full (many thanks for a geat hospitality).

  • Stayed: February 2014, travelled as a couple
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1  Thank three_Feet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYPFRAGM, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 24 February 2014

Dear three_Feet,

Thank you for choosing the TRYP by Wyndham Frankfurt for your recent stay and thank you also for your very valuable feedback. We are very happy to read that you enjoyed your stay with us!

It would be our pleasure to welcome you back in the near future, giving us another opportunity to make sure you have a great stay.

Best regards

Jeanette Wiesner
General Manager

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Reviewed 18 December 2013

Stayed here recently and was very happy. The room was more than comfortable on some very chilly nights and the breakfast buffet was excellent. Location wise the hotel is perfectly situated just one stop from Frankfurt hauptbahnhof and the station is directly opposite the hotel itself. Having left my passport in the room and travelled to the other side of Germany the staff were more than accommodating in sending it forward to me. This took just one day and Tina was on the case straight away to alleviate my worries. Thoroughly recommend this hotel and will stay again when in Frankfurt.

  • Stayed: December 2013, travelled as a couple
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Thank Aussie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timo S, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 31 December 2013

Dear Aussie M,

Thank you for your very valuable feedback. Your positive comments regarding the great location, excellent food, and our very helpful staff are most welcome and we all look forward to hopefully welcoming you back at some stage in the future.

Best regards
Jeanette Wiesner
General Manager

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Reviewed 12 December 2013

Stayed here for 3 nights to go to the Christmas market. Room was very clean. There was under-floor heating in the bathroom which was a nice touch. Staff was helpful and friendly and all spoke excellent English. There is a tram stop right outside the door making travel into town very easy. Breakfast was good with a nice variety of food.

  • Stayed: December 2013, travelled with family
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1  Thank cotswoldliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timo S, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 31 December 2013

Dear cotswoldliving,

Thank you for choosing the Best Western Grand City Hotel Frankfurt for your recent stay and thank you also for your very valuable feedback. We are glad that you have enjoyed your stay with us and we hope to see you again on the next visit .

Kind regards,

Jeanette Wiesner
General Manager

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Reviewed 27 November 2013

We couldn´t stay at this hotel during the Messe. But as we had to come back from one night on our way back home we spend a night at this hotel. We enjoed our stay, its next to the Hauptbahnhof, its very modern the rooms are very nice.Susana

  • Stayed: November 2013, travelled with family
    • Value
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Thank Susana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Timo S, Manager at TRYP by Wyndham Frankfurt, responded to this reviewResponded 5 December 2013

Dear Susana M,

Thank you for this wonderful feedback. We are delighted that you enjoyed your time here so much and all on the team say a very heartfelt thank you!

We look forward to hopefully welcoming you back to the Best Western Grand City Hotel Frankfurt soon,

Kind regards,
Jeanette Wiesner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRYP by Wyndham Frankfurt

Address: Mainzer Landstr. 261-263, 60326 Frankfurt, Hesse, Germany (Formerly Best Western Grand City Hotel Frankfurt)
Phone Number:
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #62 of 271 Hotels in Frankfurt
Price Range: £51 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TRYP by Wyndham Frankfurt 4*
Number of rooms: 142
Official Description (provided by the hotel):
Located in the city centre of Frankfurt, the TRYP by Wyndham Frankfurt is ideal for your next business trip to the city. Situated close to the Frankfurt Hauptbahnhof main railway station and Messe Frankfurt, our Frankfurt on Main hotel allows you to explore the city with ease no matter the purpose of your trip. Relax in your comfortable guest room, with amenities that include free Wi-fi, a flat screen television, a coffee maker and a mini refrigerator, safe and air conditioning. Our pet-friendly hotel also features a free gym and sauna, allowing you the chance to relax after spending the day traveling through the city ... more   less 
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