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“Great hotel!”

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ACHAT Comfort City-Frankfurt
Ranked #135 of 269 Hotels in Frankfurt
Reviewed 16 December 2011

I stayed here for 4 nights with my boyfriend and would highly recommend. The rooms are big, spotless and very comfortable. Loved having a kitchenette, purely for the sake of having a teapot! 10 mins from the middle of town on u-bahn. Only downside is the brekkie, pretty poor and v expensive, go to one of the local cafes instead. However i would still recommend the hotel and think its great value for money

  • Stayed: December 2011
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1  Thank Pip124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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86 - 92 of 316 reviews

Reviewed 12 November 2011

I can just recommend this hotel for everyone! There are not normal rooms but apartments with oven, microwave, fridge, water heater etc. It´s like a small flat! There are 2 doors between the bedroom and the bathroom... so you can do even your "big thing" on the toilet without worrying about that your partner could here you in the bedroom! The bathroom and bedroom are really big. Good connection to the city via public transport. There are many restaurants nearby if you don´t want to use the hotel restaurant.

  • Stayed: March 2011, travelled as a couple
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Thank Dulb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2011

We booked a room online in September 2011, and were able to find the hotels location in Frankfurt easily.
After checking in at the front desk, our room was adequate for our weekend stay (we planned to be out most of the time at a wedding) However at about midnight on the first night of our stay we were woken by a stranger entering our room, with a key, and turning on the light with us in bed! All of us were shocked and the visitor left with haste. A phone call to the room came from the front desk stating we hadn't paid and how did we even get into the hotel? The receptionist then came to our room demanding to see our receipt; luckily I still had the printed email stating our payment. We received no apology for being woken at the time.
In the morning we went to the front desk to check everything had been sorted (expecting an apology and possible discount) but were greeted with "yes we are aware of the situation".....that was all! The staff were unhelpful and made us think again about hotel security. Wouldn't go back because of this.

  • Stayed: September 2011, travelled as a couple
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5  Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

This hotel is well located for tram and train. In a quiet part of town with coffee shops and delis nearby. Hotel has good facilities like great coffee in reception and wash and iron facilities. Problem is the staff have no knowledge of area, transport etc. I knew more after 5 days. They gave us the wrong train details when we needed to get to the airport! Apart from the staff I would stay there again.

  • Stayed: October 2011
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1  Thank Fred D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden_Leaf_Hotels, Guest Relations Manager at ACHAT Comfort City-Frankfurt, responded to this reviewResponded 2 November 2011

Dear David,

We are always pleased to receive correspondence from our guests because each expressed criticism helps us to improve our service. In your case the evaluation was, unfortunately, negative. We offer our sincere apologies for the inconvenience which you suffered. You can rest assured that we take each individual guest complaint extremely seriously and discuss this with the person responsible at the hotel. We have already done this in relation to your case and appropriate action will definitely be taken.

Dear David, we are at your disposal at all times to receive your suggestions or criticisms – or indeed your praise.

Yours sincerely,
Golden Leaf Hotel & Residence Frankfurt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2011

Good location and big room but service an absolute disgrace.
We ate dinner in hotel Italian restaurant on friday night. A short mad Italian women, kept shouting at us, getting our order wrong & charged 42 EURO for 2 plates of pasta, a salad
& bottle of sparkling water WE ORDERED STILL.

No local internet cafe so Hotel charges 0.35 EURO per min by credit card
that's 21 EURO for 60 mins internet.

The final straw was when I checked out the receptionist tried to charge me for 2 breakfasts
and a PPV Film WHICH I DIDN'T EVEN ORDER.
I had to speak to manager for 10 mins before they admitted their mistake.

AVOID THIS HOTEL AT ALL COSTS IT'S A DISGRACE TO FRANKFURT, GERMANY
AND THE WHOLE HOTEL TRADE.

  • Stayed: October 2011, travelled on business
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2  Thank Shereef A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden_Leaf_Hotels, Manager at ACHAT Comfort City-Frankfurt, responded to this reviewResponded 2 November 2011

Dear Shereef A.,

We want to apologize for all the inconvenience and all the things that went wrong during your stay in the Golden Leaf Hotel & Residence Frankfurt. Since we have not received your complaint regarding the restaurant in the time when you were our guest, we unfortunately had no chance to solve the problems during your stay, what we had very much appreciated. We also want to apologize for the double booking of the breakfast, which was of course cancelled. We have already spoken to all employees who were involved in the matter. We also forwarded your statement to our hotel management, as we take every complaint very seriously. Internet accesses cause indeed additional costs. Each guest can decide where the internet accesses would be use or not. Free internet means to climb the expenses for overnight accommodation for all our guests. And this is what we want to avoid. For this reason this service is available for a fee.

Thank you very much for your patience and your understanding.

Please do not hesitate to contact our staff next time, so we can solve the problems directly to guarantee a pleasant stay to you. After all, we want to thank you for your statement, as it helps us very much to improve our service.

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Reviewed 12 September 2011

We stayed 5 nights here with my 2 children.
The mini kitchenette was my favourite!
It was in calm area in Frankfurt. Public transportation and markets was very close.
Only negative thing was that I didn't trust the towel change system.
I advise this hotel among the other very expensive Frankfurt hotels.

  • Stayed: September 2011, travelled with family
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1  Thank Nesrin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

Golden Leaf surprised us positively. Rooms are nice and tidy, and the area is peaceful. Hotel is situated quite close to metro/train station, maybe a 5 minutes walk. There is also a big supermarket few hundred meters away so you can buy all you need from there. Staff was friendly and helpful and looked after our luggage for the afternoon after we had checked out. Very good price/quality ratio, I would stay there again!

  • Stayed: April 2011, travelled as a couple
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2  Thank etl2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ACHAT Comfort City-Frankfurt

Address: Launhardtstr. 2 - 4, 60314 Frankfurt, Hesse, Germany (Formerly Golden Leaf Hotel & Residence Frankfurt)
Region: Germany > Hesse > Frankfurt > Innenstadt , Ostend - Osthafen
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #135 of 269 Hotels in Frankfurt
Price Range: £40 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ACHAT Comfort City-Frankfurt 3*
Number of rooms: 171
Official Description (provided by the hotel):
Are you planning a long-term stay in Frankfurt? You will feel almost as if you were at home in our 171 spacious apartments, each featuring a kitchenette. The Bauhaus-style building is elegant and timeless with a location close to the Hafenpark, Main River, zoo and European Central Bank in the thriving east end of the city. The ideal starting point for business appointments and leisure in your own free time. The best part of what we have to offer: a rooftop terrace with fantastic view over Frankfurt's skyline as well as a sauna with relaxation room. We want you to feel as if you were at home when you stay with us in Frankfurt. ... more   less 
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Also Known As:
Golden Leaf Hotel And Residence Frankfurt
Golden Leaf Hotel Residence Frankfurt

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