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Hilton Frankfurt City Centre
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Reviews (2,188)
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1,000
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All reviewsthe executive loungepark viewgreat hotelopera houseseparate showerfitness centercorner roombreakfast buffetshopping areafree wifibusiness tripan upgradechristmas marketfew minutes walkbusiness districtmodern hotelatrium
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815 - 820 of 2,189 reviews
Reviewed 21 April 2014

We chose Frankfurt as our home base for visiting this part of Germany. It is a short drive from the airport and an easy drive to Wurtzberg, Stuttgart and even Strasbourg, France. The Hotel is walking distance to a number of good restaurants, historic locations and shopping. The hotel staff was very helpful when we needed to rent a car and set up a tour on the Rhine. The hotel backs up to a nice park, and if the weather allows, take advantage of eating outside on the patio. There is also a nice lounge area in the lobby where you can have a drink and relax or use one of the computers with free Internet. As we were traveling for most of the day we did not upgrade our room. Our room was clean and comfortable. The room size was smaller than many hotels but not uncomfortably so. If possible, get a room overlooking the park as our evening views of the sunset was spectacular. The staff spoke German, English and, in most cases French. The gym attached to the hotel has good equipment but is also open to the public and was very crowded. The cost was reasonable for the location but as in any major city good hotels are not cheap.

Room Tip: Choose a room overlooking the Park.
  • Stayed: August 2013, travelled with family
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3  Thank MichGill2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this reviewResponded 25 April 2014

Dear Guest,

allow us to sincerely thank you for having been our guest last year and moreover for the time you spent to share your experiences with us and other guests through the Tripadvisor website.
It is great to learn from your rating and of utmost importance to constantly hear and monitor our guest’s feedback in order to improve our standard. Reading through experiences like your’s is always a great motivation.

We look forward to welcome you back whenever your travel plans will bring you back to Frankfurt.

Kind regards

Friedrich W. Niemann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2014

I need to stay in central Frankfurt for a meeting rather than the airport. This was close to where i needed to be and so i booked it. I was pleasantly surprised.
I got to the hotel from the airport in about 30 mins by S bahn to Hauptwache and then U bahn. If you get off the U bahn make sure you take the Hochstrasse exit.
The hotel is in the finance district of the city with many trees and interesting buildings. In the local pedestrian mall there was a food and wine fare during Friday lunch with tastings local food treats, ale and win.
The executive lounge is situated on an upper floor near the lift well and has a nice selection of soft drinks/soda.
There is a spa/gym area and a 25m pool.
Given some time zone issues, the only place I ate at the hotel was Gekkos, a bar/night club with a nice crowd of business folks and sociable young Frankfurters. I had a single malt and a snack here at 1am the day I arrived.

  • Stayed: March 2014, travelled on business
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2  Thank DoesNotGetOutMuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this reviewResponded 23 April 2014

Dear Guest,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent stay and for taking the time to share your valuable feedback on the Tripadvisor website.

We are very delighted to read that you were pleasantly surprised and almost fully satisfied with our hotel and the service we provide to our appreciated guests. Hotel descriptions such as your’s are of high value for everyone who is looking for information about Hilton Frankfurt.
Therefore I would like to thank you very much for having shared your experiences. It is always a great motivation for the team to read positive feedback like your’s.

We look forward to welcome you back in the near future.

With kind regards

Friedrich W. Niemann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

Located in a good location - lots of restaurants, shops etc., within walking distance. Rooms were clean, a little small but definitely workable. Gym is a 3rd party gym and is filled with plenty of good equipment. (Tip: bring a water or some money - they make you pay for anything above 1 small bottle of water.) Restaurant is pretty average - usual stuff - good, but nothing special. If you are checking in very early, recommend paying for the extra day (checking in the day before) as they were unwilling to let me check-in before the official time...I arrived at roughly 6am and wasn't going to wait several hours to get to a bed after a 10 hour flight. ;)

  • Stayed: April 2014, travelled on business
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1  Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this reviewResponded 16 April 2014

Dear Steve,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and for taking the time to share your valuable feedback through your entry on Tripadvisor.

We are delighted to read that you felt comfortable with our rooms and also liked the location of Hilton Frankfurt right in the city centre of Frankfurt.
We’ve also noted your comments regarding the gym and the restaurant and are commited to constantly improve our services.
It is of utmost importance to constantly hear and monitor our guests’ feedback in order to further improve our standard. Thank you.

We hope to be able to welcome you back to the Hilton Frankfurt soon.

With kind regards

Friedrich W. Niemann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

When I made the reservation through Hilton Honors, I was told that due to my silver status, I would receive free in room internet. This was a deciding factor for me but in fact the best they offered me was 50% off. It was only several problems I had with the hotel that they finally gave me what was originally promised. The safe in my room did not work and the maid entered without knocking.

  • Stayed: March 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Elana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this reviewResponded 2 April 2014

Dear Elana,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent journey and for taking the time to share your valuable feedback through your entry on Tripadvisor.

We understand your point of view with regards to the internet, kindly ask for your understanding that most hotels of our category work with third party agreements and therefore we have very little input in their pricing strategies. However, for your next stay we are pleased to let you know that not only is wifi access complimentary in all public areas, but we also offer a connectivity station in our lobby that is free of charge for all guests. Please excuse the wrong information you have been given through Hilton Hhonors.

We also would like to sincerely apologize for the inconveniences caused by the safe which was not working and our room service staff entered your room without having knocked at the door before. Please rest assured that we have already communicated your comments in order to avoid any similar situation from re-occurring and hence causing discomfort to our valued guests. Your experience does of course not reflect the service standard you may expect at a Hilton hotel.

Your comments are very important for us to constantly improve our service standards and so we thank you for sharing these issues with us.

We hope to be able to welcome you back to the Hilton Frankfurt soon.

With kind regards


Friedrich W. Niemann
General Manager

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Reviewed 29 March 2014

Located in a good location to attractions and a lot of restaurants. It's an average Hilton with nice views of the city. The rooms were clean and quiet. The executive lounge was good but a little strange that the elevator opened right into the executive lounge on the 11th floor. Good breakfast - usual fare. The one thing that my husband was happy about was that the bar in the lobby actually knew how to make a real martini! Which is something of a rarity in Europe.

  • Stayed: March 2014, travelled as a couple
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Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this reviewResponded 31 March 2014

Dear Cindy,

thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent visit to the city and thank you for taking the time to share your valuable feedback with us and other guests through the Tripadvisor website.

We are delighted to read that you had a pleasant stay in our hotel and your husband appreciated the quality of beverages at vista bar. It is of utmost importance to constantly hear and monitor our guest’s feedback in order to further improve our standard.

I would like to take this opportunity to let you know that the access to the executive lounge via the elevators is only possible with a valid key card. Nevertheless I would like to apologize for any discomfort you may have felt because of the elevators.

Hopefully we will be able to welcome you back whenever your travel plans bring you back to Frankfurt.

With kind regards,

Friedrich W. Niemann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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