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“Nice rooms and central location” 4 of 5 bubbles
Review of Hilton Frankfurt City Centre

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Hilton Frankfurt City Centre
Ranked #30 of 267 Hotels in Frankfurt
San Francisco, California
Level Contributor
158 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
“Nice rooms and central location”
4 of 5 bubbles Reviewed 16 June 2014

I arrived very early (8:30 am) and the front desk was able to move my reservation to a room that was available which was appreciated. The room was nice, clean and comfortable. Everything in working order and well maintained. Surprised that in-room coffee service was instant coffee so I didn't use.

The location was convenient for my business meetings and also close to shopping and restaurants. It is a bit far from the train station if have a large suitcase.

Wifi in the room is ridiculously expensive - in the lobby it is free - however, most seating in the Lobby is in the bar so felt compelled to buy an overpriced beverage one evening as I was there for a bit of time (and certainly cheaper than paying for in room access.).

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank SF94597
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, Executive Office at Hilton Frankfurt City Centre, responded to this review, 2 July 2014
Dear SF94597,

warm greetings to sunny California!

Thank you for your kind review of your last stay at Hilton Frankfurt.
Please allow me one personally note for your next stay. The traffic connection via public transport is the quickest way to the hotel. At Frankfurt Central Station take the S-Bahn (city train) to 'Hauptwache' and change there into the subway to 'Eschenheimer Tor'. It's a 1 minute walk away from Hilton Frankfurt.

We are hoping to welcome you back soon.

Best regards,

Susanne Brückner
Executive Secretary
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,847 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
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English first
Blackpool, United Kingdom
Level Contributor
370 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 473 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

Really nice hotel, from outside its not much attractive, but when you enter the lobby you will be definitely amazed! Good rooms (as a diamond member I got an upgrade to executive room). Unfortunately when my arrival I got a bad experience. I arrived at 2.15 pm (hotel check in time 2 pm) but room is not ready, and the receptionist suggested to roam the city and come! I drove all the way from Luxembourg in a 32 degree hot weather, that's the last thing I want to do! after 45 miniutes when I remind them only I got the room!!. When my check out also they charged 90 euros for the room services. But actually I ordered only 51 euros. I noticed it when I came back to UK only. Then I contacted the hotel over the phone and mentioned, they checked and apolagised, and promised to pay back the amount over charged. But still I am not received! Breakfast excellent. Very good location also.

  • Stayed June 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Prem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, 18 June 2014
Dear guest,

thank you for having shared your valuable feedback.
We are sorry you had this bad experience last time. We would be really happy to welcome you at the Hilton Frankfurt again. Please rest assured that we will make your stay a memorable experience.

Best regards

Friedrich W. Niemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beverly Hills, California
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 10 June 2014

The Hilton Frankfurt is centrally located - convenient to shopping and sightseeing. This is a big surprise in a city which is the financial center of Germany. We were fortunate to have been assigned a corner room on the Executive Floor. The staff were efficient. Overall a lovely experience.

Room Tip: Ask for a corner room for a panoramic view of the city.
See more room tips
  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Foldees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, 18 June 2014
Dear guest,

warm greetings to California!

Thank you very much for having chosen the Hilton Frankfurt for your recent stay and for taking the time to share your valuable feedback via the Tripadvisor website.

It is great to learn, you enjoyed your stay and we are looking forward to welcome you back at Hilton Frankfurt whenever your travel plans will bring you back to the city.

Kind regards

Friedrich W. Niemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
148 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed 5 June 2014

The Hilton Frankfurt is an excellent hotel, in a great location. It is situated right next to the Bockenheimer Anlage, a charming small park (heavily used by dog-walkers - watch your step!) with a lovely classical pavillion, around the corner from the Eschenheimer Tor, and a short walk from the old opera house and the old Bourse - which can be reached by a walking street lined with very nice restaurants and cafes.

The Hotel itself is spacious, with a nice open-atrium modern design, and the rooms are very nice. The service at the hotel is friendly and efficient. Meals served in the dining room are quite good.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cincinnati-Bill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, 18 June 2014
Dear guest,

thank you very much having chosen the Hilton Frankfurt as your preferred choice of accommodation and for taking the time to share your valuable experiences via the tripadisor website.
We are very delighted to read that you enjoyed your stay in October! Personally, I would like to recommend you our new summer outlet - the terrace on the park for your next stay.

We are hoping to welcome you back at Hilton Frankfurt very soon.

Kind regards

Friedrich W. Niemann
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oliver, Canada
Level Contributor
85 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

The Hilton Frankfurt is centrally located and within walking distance of all the tourist attractions, shopping & restaurants. We arrived at noon, after a 9 hour flight, and as requested, our room was ready so we were able to shower and start sightseeing. The friendly staff were more than willing to make restaurant suggestions and even mail a letter for me. The breakfast buffet had everything you could wish for at breakfast with friendly wait staff. Our room was nicely appointed and clean. The only negative was that you had to pay for wifi in your room. I would definitely return to this hotel again.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank jillian07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonFrankfurt, General Manager at Hilton Frankfurt City Centre, responded to this review, 4 June 2014
Dear Guest,

first of all I would like to thank you very much for having chosen the Hilton Frankfurt as your preferred choice of accommodation during your recent stay and for taking the time to share your valuable feedback on the Tripadvisor website.

We are very delighted to read that you enjoyed your recent stay and you have appreciated the service quality of our staff. For your next stay we are pleased to let you know that not only is wifi access complimentary in all public areas, but we also offer a connectivity station in our lobby that is free of charge for all guests.

I would like to thank you very much for having shared your experiences. It is always a great motivation for the team to read positive feedback like your’s.

We look forward to welcome you back in the near future.
With kind regards

Friedrich W. Niemann
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lone Tree, CO
Level Contributor
61 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

This is a very nice hotel that is centrally located that boasts excellent service delivered by friendly, professional and efficient staff .

I stayed in this property for over a week on business. With the exception of thin walls separating the rooms -- that hampered my ability to conduct off-hours work related conference calls, everything in this property worked flawlessly. Front office and restaurant/bar crew are friendly service professionals.

Hotel location is of close proximity to a rich selection of restaurants, shopping , the opera and the Deutsche Börse. I felt safe walking back to the hotel from late night dinners .

While cost of staying in this property does not come inexpensively, it truly offers Hilton comfort at great value. I will not hesitate to recommend this property to anyone going to Frankfurt for business and pleasure.

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AlinDenver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paris, France
Level Contributor
81 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
1 of 5 bubbles Reviewed 19 May 2014

I stayed one night in the Hilton in Francfort. I was really upset by the poor quality of service. When I registered, i was asked if I did not mind not to have a bath but only a shower. For 320 E a night, i was assuming to have a bath, which i finally had. I was also told that wifi was free only in the lounge, and that i could get it in my room for 25 E. At last, as my credit card was blocked, my collegue paid for me and get the invoice. Some few days later i was also debited on my credit card. After a check, my colleague was not ... What a poor quality of service

  • Stayed March 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank pokyboulle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Frankfurt City Centre

Property: Hilton Frankfurt City Centre
Address: Hochstr. 4, 60313 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Frankfurt
#20 Family Hotel in Frankfurt
#23 Romantic Hotel in Frankfurt
#23 Luxury Hotel in Frankfurt
#36 Business Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hilton Frankfurt City Centre 5*
Number of rooms: 342
Official Description (provided by the hotel):
Secluded within a large park, the modern Hilton Frankfurt City Centre is an oasis of calm and relaxation in the vibrant city centre. Frankfurt attractions and shopping locations are on your doorstep. Spacious rooms and suites feature fresh colours and panoramic windows offering views over the city or the park. Take your time to unwind at the restaurant VistaBar & Lounge and recharge your body and mind in the Health & Fitness Club with half-olympic indoor pool overlooking the park. ... more   less 
Reservation Options:
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Also Known As:
Hilton Frankfurt Hotel Frankfurt
Hilton International Frankfurt
Frankfurt Hilton International

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