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“Friendly quiet stay” 4 of 5 bubbles
Review of Leonardo Royal Hotel Frankfurt

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Leonardo Royal Hotel Frankfurt
Ranked #45 of 267 Hotels in Frankfurt
Wellington, New Zealand
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Friendly quiet stay”
4 of 5 bubbles Reviewed 29 June 2013

I stayed one night and the staff were friendly and helpful. Nice and quiet sleep. The buffet breakfast for 18 euro had an excellent selection and with the weekend late finishing time of 1130 it meant it could be breakfast and lunch in one. They gave me a late checkout of 1pm with no charge. However, internet was 14 euro for 24 hours, but was very reliable and fast. No free bottled water or minibar but friendly quick room service. A strange bed set up with one single duvet cover - that was a new one for me! Taxi was 26 euro from the airport. Lots of hotels in Frankfurt have a free shuttle service - even the other Holiday Inn properties do but not this one - you need to add this cost when comparing prices.

Stayed June 2013, travelled on business
Helpful?
Thank janeandlogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIFRACT, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 12 July 2013
Dear janeandlogan,

Thank you for your comments I was delighted to read that you enjoyed your stay. I am sorry that you found theWIFI expensive, we are working on a solution for all of our guests. I hope that we are able to welcome you back to the Holiday Inn Frankfurt City South again soon.

Kind regards
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790 reviews from our community

Traveller rating
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    215
    66
    26
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
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  • Dutch first
  • English first
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English first
Ewa Beach
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2013

Absolutely a marvelous experience!! Excellent front desk staff. Smiling, courteous, efficient. The breakfast dining experience was superb. White, linen tablecloths, mass array of section buffet A totally wonderful experience. I give this one 5 stars!

Room Tip: Be delighted!
See more room tips
  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jean246t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIFRACT, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 18 June 2013
Dear Jean,

Thank you for writing this great review. We are happy when you are happy and hope to see you in in our Hotel again sometime.

Thank you for taking the time to write a review & for recommending us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 June 2013

Location is not bad but not ideal: the metro into town is a good 15 min walk (up hill on the way back), however the bus is pretty handy and right outside the door. A taxi to the Alte Oper (for example) is 15 euros and they come right away.

Service is friendly but the wifi is extortionate. Two good bars.

Go for room 720 if you're visiting in good weather. It has the most unbelievable balcony and will transform your experience.

All rooms had good and easy-to-use temperature control (something which I find essential and surprisingly rare!).

Good functional / reliable place where you know what you're getting.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Wanderluster270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIFRACT, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 18 June 2013
Dear Wanderluster270 ,

Thank you for taking the time to write a review and we are sorry that you felt that you had a less than a perfect stay with us. Anyway we appreciate it and are so happy that you enjoyed the view from your room and your time here with us.

We hope that you will come back and see us again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
singapore
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 9 June 2013

For a night should be ok but those with family should bring a travel kettle as the hotel do not provide free bottle water,coffee maker and wifi.I won,t be staying in this hotel if I come for my next trip as wifi access is very important to travellers nowaday.

  • Stayed May 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank joecheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Royal Hotel Frankfurt, responded to this review, 26 June 2013
Dear joecheong,

Thank you so much for taking the time to write a review about your experience with us, we value your loyalty to our brand and hotels. We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. I am sorry for the shortcomings you have experienced. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Krysllin G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
1 review
5 of 5 bubbles Reviewed 24 May 2013

Friendly staff, along with a nice fitness center, bar & restaurant (I recommend the house hamburger.)
The top rooms have a great view of the Frankfurt Skyline which you can see from the balcony and are quite big and well equipped .
I do recommend, and will come again next time I am in town.

  • Stayed May 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amit S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
1 review
3 of 5 bubbles Reviewed 24 May 2013

Internet in first world countries is cheap; cheap enough to give your guests for free. But this hotel does not provide free wifi. There are worse hotels that provide free wifi.

If you put $1 of every room booking into internet service, you could provide free internet access. But instead, this hotel still tries to make a business out of selling overpriced internet access.

Stayed May 2013, travelled with family
Helpful?
Thank Rose M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Royal Hotel Frankfurt, responded to this review, 11 June 2013
Dear Rose M,

Thank you for taking the time to express your thoughts and concerns. I apologize that the condition of the Internet connection inconvenienced you. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 bubbles Reviewed 23 May 2013

This hotel is screaming out for refurbishment. I've stayed in lots of Holiday Inn hotels in various locations but this is definitely the most neglected. I appreciate some HI's are not operated by the Intercontinental Hotel Group but IHG must be aware this hotel has not been updated since the 1980's.

However, I have to say, every member of staff I had contact with were extremely professional and always very courteous.

As other reviewers have commented, the breakfast is really good. I had room service and that was also very good. I spent some time in the lobby bar and that also was very good.

Its just a shame the hotel is very dated. Take a look at the bedside alarm clock and inroom safe.....

  • Stayed May 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank logmeinsucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Royal Hotel Frankfurt, responded to this review, 6 June 2013
Dear logmeinsucker,

Thank you very much for sharing your experience with us. It is pleasing to know that you liked our breakfast served and found our staff to be accommodating. However, I am sorry your stay was negatively affected by the ambiance and condition of our facility. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades.

I hope we get the opportunity to host you again in the future and show you some of our improvements.

Sincerely,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Leonardo Royal Hotel Frankfurt

Property: Leonardo Royal Hotel Frankfurt
Address: Mailaender Str. 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
Region: Germany > Hesse > Frankfurt > Sachsenhausen-Süd
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Leonardo Royal Hotel Frankfurt 4.5*
Number of rooms: 439
Official Description (provided by the hotel):
Welcome to the Leonardo Royal Hotel Frankfurt, the first class hotel that puts your comfort first. Frankfurt am Main is Goethe's home town and the Leonardo Royal Hotel Frankfurt are destination for business travelers, visitors to trade fairs and weekend visitors alike. Frankfurt International Airport, Europe's tourism and goods transportation hub, is only 20 minutes from the hotel. The world famous Frankfurt Trade Fair in the heart of the city is host to the International Automotive Exhibition IAA, the Frankfurt Book Fair as well as 'Heimtextil' and 'Achema'. The Leonardo Royal Hotel Frankfurt was one of the first skyscrapers to be built at the highest point in Sachsenhausen, the favourite destination for skyline spotters. This first class hotel is located in the south of Frankfurt am Main and provides top-rate accommodation with 439 rooms in the Comfort, Executive and Suite categories even guests with the highest of expectations will feel at home here. ... more   less 
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Also Known As:
Holiday Inn Frankfurt City South Conference Centre Hotel Frankfurt
Frankfurt Holiday Inn

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