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“Nice hotel, 10 minutes on bus to city” 4 of 5 bubbles
Review of Leonardo Royal Hotel Frankfurt

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Leonardo Royal Hotel Frankfurt
Ranked #45 of 267 Hotels in Frankfurt
Perth, Australia
Level Contributor
963 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 391 helpful votes
“Nice hotel, 10 minutes on bus to city”
4 of 5 bubbles Reviewed 3 June 2014 via mobile

I stayed in this hotel as part of a tour.

The hotel is directly across the road from the bus stop which takes you straight into the city centre in 10 minutes, and the return bus is directly outside the hotel.

Rooms are clean and spacious and the ensuite includes a pull out clothes line.

Staff were professional, friendly and courteous. I'd stay here again.

Stayed June 2014, travelled solo
Helpful?
1 Thank KylieIsTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 4 June 2014
Dear KylieIsTravelling,

thank you so much for your review here on Tripadvisor. We are glad to hear, you had a nice stay in our Hotel. I will definitely share your comments with the team and hope to be your host for your next trip to Frankfurt.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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790 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (93)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Mumbai (Bombay), India
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 28 May 2014

My overall experience with this hotel was good. I was not too impressed with the service, may be due to the recent takeover by Leonardo management from Holiday Inn. This hotel has fantastic views of the city especially when you are staying on the top floors. The room was quite spacious but had a very poor internet connection!.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Bhavin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 3 June 2014
Dear Bhavin2014,

Thank you for posting your review on TripAdvisor. We were really happy to hear that you enjoyed your recent visit to Frankfurt and the view from your room.

We are looking forward to welcoming you back to Leonardo Royal Hotel Frankfurt

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zwolle, The Netherlands
Level Contributor
55 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 bubbles Reviewed 14 May 2014

2 night stay at a executive room, which looked like a standard room of any other 3 star hotel. Not too spacious, the beds are okay, a little hard but thats what I prefer.
No wifi signal at all in the room, not on my laptop, phone or ipad. So to work I had to go to the bar for a normal wifi internet connection. Bartender was very friendly and helpful.
Breakfast was good, pricey (€18) but nothing special. I had dinner twice and both where okay, but te red sauce served with the pasta was to spicy even for my roommate who likes hot and flammable. The next day the same sauce was used as a base for the zigeunerschnitzel with paprika. All and all not to bad, but average

  • Stayed May 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jumparound65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 20 May 2014
Dear Guest,

Thank you for your review following your recent stay at our Hotel.

It is always disappointing to read a guest review following a less than satisfactory stay. For your information, our food is competitively priced for the quality we deliver.

I apologise that we have not been able to meet all of your expectations on this occasion, however please be assured I have taken your comments on board and shared them with the team. Receiving such feedback is the only way we can effect change for the better at the hotel.

Thank you again for your feedback.
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Memphis, Tennessee
Level Contributor
144 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
1 of 5 bubbles Reviewed 26 April 2014

We stayed there on a Cosmos tour.

NO AC, FRONT DESK CLERK INFORMED US AFTER COMPLAINING FOR 2 days!

ONLY RECYCLED OUTSIDE FRESH AIR!

My wife slept on balcony because it was cooler outside! But the pigeons thought she was one of them!

1 star is over rating this hotel!

We have traveled to over 70 countries and never have been treated worse!

The first 2 days of complaining, they kept saying AC would be repaired until a front desk clerk informed us that there is No AC only FRESH air!

Even in Tanzania in the middle of the Serengetti we had fans!

Don't stay unless you like camping out!

Room Tip: Great if you like camping Sleep in lobby AC works there
See more room tips
  • Stayed April 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 20 May 2014
Dear Guest,

Thank you for choosing Leonardo Royal Hotel for your recent stay in Frankfurt and for taking the time to review the hotel. We appreciate your feedback regarding the operation of the AC in your room. Your comments have been discused to tecnical team members to solve the issue.

We look forward to welcoming you back in the near future.

Sincerely
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Travellers are raving about these Frankfurt hotels

Stockholm, Sweden
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 9 April 2014 via mobile

New owners and not much new since I stayed there 10 years ago. But they will refurnish the rooms level by level I heard. Standard is high and the Internet was really good even though you have to pay extra for it. It was the same with the breakfast. And in truth id rather choose myself what I pay for. So overall good.

Stayed April 2014, travelled on business
Helpful?
Thank Pierre L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 23 April 2014
Dear Pierre,

thank you very much for your nice review. We are very happy, that you enjoyed your stay in our hotel and hope to see you again soon.

Warm regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leipzig, Germany
Level Contributor
171 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 6 April 2014

The Leonardo Royal Frankfurt (formerly Holiday Inn Frankfurt City South) is located still relatively central, but already about 20min walk to the next train station (Frankfurt South), located on a main street with lots of traffic. Noise from cars and also from arriving planes are likely to be noticed. The rooms certainly need updates - defect bath armatures, run down furniture and carpets. Worst are the elevators: Never enough once the hotel is full or if there is a tradeshow ongoing. Lighting in these elevators is just a joke, a really bad one. Breakfast is good for this standard, but not exciting.
Overall - enjoy the ride... back into the 1970s :)

Room Tip: No recommendation possible. Higher floor means you must rely on the elevator (and it does take quite...
See more room tips
  • Stayed April 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sischka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 23 April 2014
Dear sischka,

thank you for your feedback and we apologize for the inconvenience you have experienced in our hotel. We can only improve our hotel through honest feedback of our guests. We have discussed the issue with the responsible departments to avoid this in the future.

However, we do hope to welcoming you again in our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Baar, Switzerland
Level Contributor
289 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 bubbles Reviewed 6 April 2014

Take one of the worst Holiday Inn in the world, change the brand name to Leonardo Royal ... at the end, you still have a really bad place priced as a 4 stars hotel!
The new owner has not done any renovation but on top of that they dropped the business center, the usable wlan in the room, ...
The air-conditioning is simply not working and you get an over-heated room with the only option to open the window ... and get the noise from the main street!

To finish with a more positive note, I will mention that the breakfast was correct.

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 23 April 2014
Dear Robert,

thank you for taking time to review our hotel. Please allow me to apologize for the inconvenience and negative impression you may have had. To correct you, we had a lot of renovations in our Lobby oder our Lobby Bar, as you can read in some other reviews. Furthermore we will renovate most of our rooms during the summer. The busines center will be reopened in the lobby also in a few month. I appreciate your feedback as this is our best resource for improving guest services.

We hope you give us a chance in the future to show you how great our hotel is.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Royal Hotel Frankfurt

Property: Leonardo Royal Hotel Frankfurt
Address: Mailaender Str. 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
Region: Germany > Hesse > Frankfurt > Sachsenhausen-Süd
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Leonardo Royal Hotel Frankfurt 4.5*
Number of rooms: 439
Official Description (provided by the hotel):
Welcome to the Leonardo Royal Hotel Frankfurt, the first class hotel that puts your comfort first. Frankfurt am Main is Goethe's home town and the Leonardo Royal Hotel Frankfurt are destination for business travelers, visitors to trade fairs and weekend visitors alike. Frankfurt International Airport, Europe's tourism and goods transportation hub, is only 20 minutes from the hotel. The world famous Frankfurt Trade Fair in the heart of the city is host to the International Automotive Exhibition IAA, the Frankfurt Book Fair as well as 'Heimtextil' and 'Achema'. The Leonardo Royal Hotel Frankfurt was one of the first skyscrapers to be built at the highest point in Sachsenhausen, the favourite destination for skyline spotters. This first class hotel is located in the south of Frankfurt am Main and provides top-rate accommodation with 439 rooms in the Comfort, Executive and Suite categories even guests with the highest of expectations will feel at home here. ... more   less 
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Also Known As:
Holiday Inn Frankfurt City South Conference Centre Hotel Frankfurt
Frankfurt Holiday Inn

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