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“Expected more”

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Leonardo Royal Hotel Frankfurt
Ranked #43 of 268 Hotels in Frankfurt
Rochester, Minnesota
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Expected more”
3 of 5 bubbles Reviewed 17 August 2014

We had a 2 night stay at this place. I understand Leonardo recently bought it. There are some nice things about it, like they let us check in early, breakfast was great, it is reasonably clean (but not German-clean), great view, great location, pleasant staff. However, the hotel is really run down and needs renovations. Air conditioning in our room did not work for example (we slept with an open balcony door). They did promptly clean the clogged bathroom sink. Given these, it does not quite reach the 4 star rating, but a solid 3 for sure.

Room Tip: get one of the top floors with a city view.
See more room tips
  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeoP220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Executive Assistant at Leonardo Royal Hotel Frankfurt, responded to this review, 25 August 2014
Dear Guest,

Thank you for your review and your kind words, regarding your stay in our Hotel. Of course, we have passed the criticized point to our housekeeping and maintenance department. We want to apologize very much for the resulting inconvenience.

We would be very pleased if we can welcome you again soon.

Best Regards,

Team Leonardo Frankfurt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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814 reviews from our community

Traveller rating
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    66
    26
See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Manchester
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed 13 August 2014

Big and clean rooms but poor management!
Their own website says they have free car park but when I arrived they said 12 euro per day,when I mentioned their website then some MAGIC ticket appeared from under the table to let me park for free.
Breakfast was OK but most things were cold including staff's smile!!
Then finally when we got back to pack and go suddenly somebody knocked on our door and asked to take the extra bed before we checked OUT!!
never seen it before.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank AlbertYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 10 August 2014 via mobile

If you like cockroaches and paying an excesive amount of money for wifi then this is the best option in town, but if you want a new, clean and near the city, then you must book another one. The rooms are big, but everything is old and I don't think they have the quality standards they need to earn their 4 stars.

Stayed August 2014, travelled with family
Helpful?
2 Thank J.R. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 11 August 2014
Dear Guest,

We thank you, that you have left a review and to give us the opportunity for a statement.
In fact, we have various types of rooms, which differ in the room size and amenities. Depending on availability, you can switch at a small cost in a higher quality category. Furthermore we are renovating most of our rooms during the next weeks.

We would be delighted if you would visit us once again.

Best Regards

Leonardo Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Frankfurt hotels

Gladstone, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 7 August 2014

A group of us stayed here overnight. It was a comedy of events as when we handed the taxi driver with the address he looked puzzled and off he went. We arrived to see the name was different and questioned him. He said the name had changed then when we were booking in the concierge couldn't find our booking! Turns out they had us listed under the given names, not surname. The hotel foyer was lovely and large with a restaurant off to the side and a welcoming bar at the other end.
We were really impressed with the bed! It was huge with the surprise of two single doonas. What a brilliant idea, one that we all decided we wanted to adopt in our own homes! No fighting over the doona during the night. We slept very well.
The rooms were clean and fresh and ours was large with a lovely view of the city on one side and countryside on the other.
Breakfast was continental and everything was laid on. There was no wanting for anything.
The hop on hop off bus was only a short walk up the street.

  • Stayed April 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jatho-04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 11 August 2014
Dear Guest,

Thank you for your excellent review.
We can not add anything further and hope to welcome you again in our hotel.

Warm regards

Team Leonardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

late review, last year visit for a social visit including breakfast, then known as the Holiday Inn Frankfurt City South. Lived up to a 4 star expectations, good night sleep in this double bedroom with ac on 17th floor, amazing views, modern and clean communal areas, and very friend staff and good customer service, an excellent variety of traditional English, continental and global breakfast, and good location. I would return.

Room Tip: If you admire heights and city views, stay at the top floor
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 11 August 2014
Dear Paul,

We are very glad that you had a wonderful time being our guests. Of course, we will forward your appreciative words to our employees.

Thank you very much for your excellent rating. We hope to see you soon again.

Your Leonardo Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level Contributor
139 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 bubbles Reviewed 1 August 2014

Stayed for one night as we missed a flight and Lufthansa booked us in this hotel and no complains, the room was quite comfortable with a nice bed and an ok bathroom.
The hotel seems quite close to the city centre, about 12 minutes by bus.
Our breakfast was included and it was just average, I believe this hotel gather large groups.
Overall I was quite satisfied with the service and the accommodation, I wished they could give you wifi for free.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Pablost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Leiter Gästebetreuung at Leonardo Royal Hotel Frankfurt, responded to this review, 11 August 2014
Dear Ibrahim,

Thank you so much for being our guest again. To be your hotel of choice we are very proud of and hope to see you soon. In the meantime we wish you all the best.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Al Qahirah, Egypt
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 23 July 2014

I stay in this hotel two time June 22th,and July05th , in the both time I loved my stay , room was reasonably large, furniture was O.K, very clean room,as well the bathroom , staff are professionals ,smiling, friendly and helpful ,in the morning you have an excellent breakfast multiple diverse variety of choices, lovely views of Frankfort from the balcony, payable WI-FI

  • Stayed June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Ibrahim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeonardoRoyalHotel, Executive Assistant at Leonardo Royal Hotel Frankfurt, responded to this review, 25 August 2014
Dear Guest,

Thank you for your nice review here on Tripadvisor. We are delighted that you had a nice time in Frankfurt.
We would be glad to welcome you again in one of our Leonardo Hotels.

Best regards,

Team Leonardo Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Leonardo Royal Hotel Frankfurt

Property: Leonardo Royal Hotel Frankfurt
Address: Mailaender Str. 1, 60598 Frankfurt, Hesse, Germany (Formerly Holiday Inn Frankfurt City - South Conference Centre)
Region: Germany > Hesse > Frankfurt > Sachsenhausen-Süd
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#29 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Leonardo Royal Hotel Frankfurt 4.5*
Number of rooms: 439
Official Description (provided by the hotel):
Welcome to the Leonardo Royal Hotel Frankfurt, the first class hotel that puts your comfort first. Frankfurt am Main is Goethe's home town and the Leonardo Royal Hotel Frankfurt are destination for business travelers, visitors to trade fairs and weekend visitors alike. Frankfurt International Airport, Europe's tourism and goods transportation hub, is only 20 minutes from the hotel. The world famous Frankfurt Trade Fair in the heart of the city is host to the International Automotive Exhibition IAA, the Frankfurt Book Fair as well as 'Heimtextil' and 'Achema'. The Leonardo Royal Hotel Frankfurt was one of the first skyscrapers to be built at the highest point in Sachsenhausen, the favourite destination for skyline spotters. This first class hotel is located in the south of Frankfurt am Main and provides top-rate accommodation with 439 rooms in the Comfort, Executive and Suite categories even guests with the highest of expectations will feel at home here. ... more   less 
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Also Known As:
Holiday Inn Frankfurt City South Conference Centre Hotel Frankfurt
Frankfurt Holiday Inn

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