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“Suited our needs almost perfectly”

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Novotel Frankfurt City
Ranked #53 of 269 Hotels in Frankfurt
Bristol, United Kingdom
1 review
“Suited our needs almost perfectly”
Reviewed 24 October 2013

On arrival in Frankfurt to visit our son and his wife and young family who had just moved to the city, we were welcomed by friendly staff who immediately offered to change our room so that we could leave our luggage there straight away, even though we were a little early. The location was ideal for us, being close to our son and his family.
The room was clean and comfortable and on request other staff provided very useful local information. We were grateful for the tea-making facility offered in the room, and the only thing which could have improved our stay would have been for breakfast to be included in the price.

  • Stayed October 2013, travelled with family
    • Value
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Review collected in partnership with Accorhotels.com

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Thank hopwoods4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (37)
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Winnipeg, Canada
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 October 2013

We spent a day in Frankfurt on our way back to Canada from India. The hotel was clean and comfortable, and only a 15 minute taxi ride from the cultural sights of the city. The staff was very helpful and friendly, and the restaurant was great.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
1 Thank McDepth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cebu City, Philippines
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 September 2013

It was a bit overpriced for my taste, though it was understandable because it is near the Messe Convention/Exhibit Centre ( 5-minute walk ) which during that time was having an exhibit we attended. Still, for 7 nights it was really expensive.

The rooms are spacious but blandly decorated. Bed is not as comfortable as I would like it to be. Location is really good for business at the Messe exhibit halls, and accessible to a train station. The train track runs by the hotel, by the way, and sometimes the noise is annoying when you want to get a good shuteye. Quite far, however, from the city center, shopping and cheap food. Taxi would be 8-10Eur to get there. Like I said, very good for business, but I doubt you want to stay here for pleasure.

The really plus factor is the good food. A lot of good choices on the the breakfast table, from cereals to cheeses, cold cuts, bread, dairy, fruits ! Every morning is the highlight of my stay - what can I say? They have also good dinner choices and the service at the restaurant was impeccable.

Service however at the reception is inconsistent. I get it that Germans generally ( ones that I met anyway ) are no-nonsense people but no matter how 'stupid' guests can get, they should never be rude to clients. Mostly the women receptionist are charming, but guys were a bit rude and inconsiderate.

Wifi is not free, but I love it that there are 2 Mac's in the lobby (with printer ) for the guests use.

Room Tip: perhaps a room on the opposite side of the track, to tune out noise of trains passing by.
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  • Stayed May 2013, travelled on business
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Thank ann e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 September 2013

Not only is this Novotel is on the wrong side of the tracks, it is right next to them (earplugs recommended). The staff of course were very helpful, friendly, and professional. But this is simply not a 4 star hotel and the location is in an industrial feeling part of the city, poorly located from almost any perspective I can think of. Rooms are outdated and furnishings are not that nice. We were booked into this hotel because of a professional event; earlier in the week we stayed in Frankfurt's westend (hotel Liebig, and it was lovely, charming, leafy, green, and close to the old town area...everything that this location isn't. (the breakfast was very good. )

Room Tip: if you stay here, ask for a room away from the tracks
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank MartinaB_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Frankfurt hotels

Mandurah, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 September 2013

We stayed at the Novotel Frankfurt City on the last leg of an extensive trip through several European countries, experiencing all types of service, hotel quality, and varying degrees of cleanliness.
This hotel tops the list from our perspective as the highest level of Customer Care and warmth on greeting the customers. We had just arrived from a horrific stay in another hotel in Dusseldorf and the difference was chalk and cheese. The staff were so helpful we were looking for the catch - there was none, just wonderful caring people. They offered directions, advice on how to get around in the trains and other transport means, where to shop and just about anything and everything we could ask for.
Highest marks for Service of all the establishments we stayed in. Oh and the hotel was good too. Buffet breakfast was excellent.

  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Accorhotels.com

Helpful?
Thank LastLeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Frankfurt City

Property: Novotel Frankfurt City
Address: Lise-Meitner-Str. 2, 60486 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Bockenheim , Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#35 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Frankfurt City 4*
Number of rooms: 235
Official Description (provided by the hotel):
The Novotel Frankfurt City welcomes guests with a design concept for the future. Bright colours, natural materials and ergonomic design characterise our 235 spacious, airconditioned rooms and 11 meeting rooms. Right in the city centre, only 500 m from the exhibition centre, 2 km from the main train station and close to two golf courses, this 4 star hotel is ideal for a business trip or holiday. Relax and revitalise with our restaurant with Mediterranean cuisine, gym, sauna, solarium and jogging track. ... more   less 
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Also Known As:
Novotel Frankfurt City Hotel Frankfurt
Accor Frankfurt City
Frankfurt Novotel

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