I stayed there two nights in June. Everything was fine and yes the room was small and needed some repairs to the carpeting. I stayed on the top floor, the 8th floor and the room had A/C which I used and I was on the back side of the hotel, so there was not any noise from the city streets. I booked a non-refundedable rate. On my last day I went to go check out and should only pay for wifi that I used for two days, but I was told that I would have to pay 138 Euros, because I was offered a smoking room when I checked in, but I was not told that a smoking room is an extra 10 Euros a night. I also tried to explain that the room is already paid for, because it was a non-refundable rate. The man at the front desk told me that nothing has been paid. I showed him my print out from hotelbookings.com and he told me it is just a deposit. I tried to explained to him, that the 88 Euros I paid is not a deposit, it's the non-refundable rate. After he tried to call a manager, but no one was there at 6 am. I just said charge it to my credit card, I had no time because I was on my way to the airport. As soon as I got home I call my credit card company to fight all bogus charges. I will never stay there again.
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- Also Known As:
- Frankfurt Savoy Hotel
- Savoy Frankfurt