We had two minor problems upon arrival, but other than this, we had one of the best stays, if not the best ever. I had booked a Club level room. There are about 12 of these on each of the 19th and 20th floors, I think. As a Platinum Ambassador, I received my one level guaranteed upgrade at the time of booking and was assigned one of the 6 Club suites: 2 on each end of the 19th floor and 2 on the south end of the 20th floor. The Presidential suite is on the north end of the 20th floor. The Club Lounge is on the 21st and top floor along with a convention/conference room area. We were in Room 2016, possibly the 2nd best room in the hotel; this room faced the river and was directly below the lounge although I never heard any noise from above or really anywhere. One of the problems we had upon arrival was the temperature of the room. It was November 30, and the air was turned off. A hotel of this caliber should keep the a/c on all year as they do at the IC Marceau in Paris. The room was very hot and stuffy; fortunately, we could open the windows. There were signs warning not to because of bugs, but I think this applies only in warmer months. Since we were so high, there was no noise from outside so we were able to be a bit more comfortable, but I found the lounge at the right temperature so there must have been a/c there? The second problem concerned the electrical outlets. There were two types: the standard European one with two round prongs and a weird one with 3 rectangular prongs. All of the lighting had the unusual configuration. One side of the bed had the standard European outlet so the lamp on that side wasn’t plugged in, and its wire was just dangling behind. Christian B, who was one of the best guest relation managers I’ve ever met, was even stumped when I showed him. I have a universal converter, and it didn’t work in the lamp outlets so this must have been some relic from the past! (Pre World War II antiques, perhaps??). That is it for negatives. The room was huge. Upon entry, there was a short hallway on the right leading to a half bath (sink and toilet). Along the hallway was a coat closet with a much appreciated safe. The living room had a desk, sofa, two comfortable chairs, a coffee table, and a huge television. There were many channels in many languages available. Free Wifi is available for IHG Club members, and it worked well most of the time. It sometimes took a few tries to get my phone set up. (I leave my cell phone in airplane mode the whole time I’m in Europe so I don’t get any data or roaming charges). Because of my status, there was a bottle of red wine and a fruit basket (apples, Clementines, and bananas), some peanuts plus a piece of bread and two jars of jam. We packed the unopened jam to bring home but ate the fruit and nuts. We left the bread. In the bedroom, there was a large bottle of water; we received a second bottle of water the second day. The bedroom had a nice, comfortable king sized bed, a dresser, and more. The bathroom was huge and had a tub, sink area, a shower big enough for 3-4, and a separate toilet room. Typical, top notch amenities were provided in both bathrooms. Due to my Platinum Ambassador status, I receive a voucher for a “Stay 2 nights, Pay for one, Weekend night voucher” each year. I can stay Friday-Saturday or Saturday-Sunday and only pay for the first night. This made the stay even more fantastic since I got all of this for 199 euro!!!
We frequented the Club Lounge often. Sarah P (evenings) and Stella W (mornings) were great hostesses and took care of everything. Sarah provided great conversation since we were usually the only 2 guests in the lounge. In the morning, there was a buffet with breads, cheeses, plus bacon and sausage and scrambled eggs. Made to order omelets and fried eggs were also available and delivered hot and promptly. At lunch time, they had a soup plus breads but no cheeses. In the evening, they provided a light dinner. There was one main dish: chicken the first night and fish the second plus a side: potatoes the first night and rice the second. There was also an assortment of breads, cheeses, and small, 1-2 bite size desserts. Beer, wine, water, and soft drinks were always available, and in the late afternoon/early evening, there were 4-5 bottles of liquor including Bombay Gin and Johnny Walker Scotch plus a bottle of German sparkling wine. We had lots of wine. Supposedly the lounge is available 24 hours a day, but we never visited after 10 pm or before 7 am so not sure how that is handled (if someone is there or if it’s honor system??). My only complaint with the lounge was the choice of radio music some of the time. It was one with mostly American teenage/punk music with bad words like “m-f”. Sarah changed the station one evening when I asked her so we got to listen to some Christmas music instead, which was more peaceful. We didn’t want to leave the hotel because of the room and the lounge, but we did want to explore Frankfurt since this was our 1st visit. We walked to the old city and took #1 TripAdvisor rated tour: “Foot Tours” and had a great time with Sam and 10 others. Afterwards, 7 of us, including Sam, went to the Paulaner restaurant (there will be a separate review for both the tour and the restaurant so I won’t say anything more except do the tour and eat/drink at the restaurant).
In conclusion, I give this hotel a 4.9+. The location is great and is just a few hundred meters/yards from the Hauptbahnhof. The old town is an easy walk along the river. I have never received so much room space, service, food, and drink for the price. I don’t know why anyone would not become a Platinum Ambassador and take advantage of these benefits. Going forward, I will always try to book a room with Club access unless the price is just too outrageous. We have already booked one with my partner’s at the Intercontinental Le Grand in Paris for January. It’s a bit more than 199 euro (almost twice as much), but if it has the same benefits and rewards, it will be worth it for Paris, but it’s going to be hard to top the service and personal attention that we received at the Intercontinental Frankfurt. I have to say that they even outdid the staff at the Intercontinental Marceau in Paris where we stayed about 11 months ago and will also stay in January (2 nights with points), but they don’t have a lounge or a very large staff so the IC Frankfurt was overwhelming in a good way with attention from everyone. Frankfurt is on our short list for a return visit.
- Official Description (provided by the hotel):
- InterContinental® Frankfurt welcomes you to a metropolis which successfully combines international flair with regional traditions. As one of the largest conference & business hotels in the city of Frankfurt we offer 467 elegantly designed rooms and 19 flexible meetings rooms, out of which 17 offer natural daylight. Our hotel is ideally located on the banks of the river Main and in the heart of the city with easy access to Frankfurt International Airport which is only a 20 minutes’ drive away and the Main Train Station that is within 5 minutes walking distance. If you visit the Trade Fair Grounds “Messe Frankfurt” – you only need to travel one stop on the underground. We provide the perfect location to experience the best of Frankfurt as most of the cultural, historical and recreational sites are within a short walking distance of the hotel. Visit the city hall “Romer”, to discover historical treasures, loose yourself in one of the many museums that are located alongside the river banks or experience the best shopping opportunities the city has to offer. Internationally renowned designers and trendy fashion labels invite you to enjoy extensive shopping sprees. Our 467 rooms and suites are elegantly designed and offer you all the amenities for a relaxed and enjoyable stay - including complimentary internet access during your stay. Our meeting space on the 2nd floor accommodates 12 meetings rooms of different sizes with the 605m² large ballroom that can accommodate up to 700 persons as the centerpiece. The exclusive meeting rooms with floor-length windows on the 21st floor are ideal for confidential meetings and private conferences above the city´s roof tops. The highlight on this floor is the Salon Silhouette with an exclusive ambience and breath-taking panoramic view of Frankfurt. Our experienced conference team provides a seamless service from start to finish and the know-how to make every meeting or even a success. If you cherish culinary delights, let us pamper you in our Signatures Veranda Restaurant. Our international kitchen crew – lead by our Chef de Cuisine Klaus Bramkamp – combines traditional crafts with creativity, focusing on sourcing all ingredients from carefully selected local producers in the region of Hesse. Or unwind in our DAXx Mainhattan´s Bar and enjoy delicious cocktails, fine wine and exquisite snacks to end the day. If you are looking for an offsite catering in Frankfurt, we offer tailor-made event concepts in spectacular external locations to create magical moments through our own Caterings’ Best by InterContinental® experts. We look forward to welcoming you in our hotel for your next stay in Frankfurt! ... more less
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