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“Not too bad, but I expected more from an InterConti”

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InterContinental Frankfurt
Ranked #33 of 268 Hotels in Frankfurt
Certificate of Excellence
Milano
Level Contributor
77 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Not too bad, but I expected more from an InterConti”
3 of 5 bubbles Reviewed 27 March 2014

There's nothing fondamentally wrong with Frankfurt IC. Well located, big enough to have many services, international flavour.The problem is, there is nothing very good either. Rooms (at least the one I was in) are a little old style, and badly need refurbishment. Hall is very crowded at times, and not such a comfortable place to stay. On the plus side, staff is kind and helpful, and the restaurant is unexpectedly good. Breakfast buffet is plentiful, with a wide choice, and I had dinner twice at the restaurant, and I found it very good and reasonably priced. Not too bad, in a nutshell, but it would not be my first choice if I had to choose a hotel in FFM.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giorgio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear guest Giorgio D
thank you for sharing four feedback with TripAdvisor. We will share your positive comment with our restaurant team and your advise for renovation to our owning company. We are looking forward to welcome you again!
best regards Martin Driskell, General Manager
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Fort Lauderdale, Florida
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 25 March 2014

Recently, we had to be in Frankfurt for a Musik Show where we arrived from the US at 6:00 AM on a Sunday. First to note is the Intercontinental did not blink about getting us a room immediately. One room was ready and the other took 30 mins but the hotel did everything to make us comfortable so early. We stayed at the hotel for 9 days mostly for business but for a trip that long, the visitor wants to do more than work. The location of the hotel and staff made getting out and about after long work days so nice. Right on the river, the view from most windows was fantastic. The staff remembered our names, always made a fuss over the littlest things and treated each of us with so much kindness and respect, I was just amazed. The breakfast buffet was such a surprise from the fresh fruits and honey to local delicacies. I have had to stay for business and pleasure at so many hotels, this is one that made our business trip a pleasure trip without trying.

My only complaint was the air circulation in the room. We were lucky the nights were cool and an open window was just perfect. Had the weather been warmer, I am not sure the room part of the stay would have been as nice.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stacy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear guest Stacy P
thank you for your comments at TripAdvisor. We are very thankful that you have taken your time and share your great positive experience at the InterContinental Frankfurt. We are looking forward to welcome you back to the Music fair next year. With best regards Martin Driskell, General Manager
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York, United Kingdom
Level Contributor
363 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
4 of 5 bubbles Reviewed 24 March 2014

This place is a €10 cab ride from Messe , close to the city restaurants , old town Sachsenhausen etc , great big rooms as you'd expect from a premier US hotel chain , and a bar downstairs with good beer ..for a business trip to Frankfurt it's perfect .. I've been going to this Music show at this time of year for decades and try all sorts of places , all the prices go up when the shows on, so this place is no different, and in value terms it suffers like everywhere else in town, but in future we'll just stay here and stop looking around to find better ..that's the best recommendation I can give .

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear guest Tony F
we thank you very much for your comment on Tripadvisor after the MUsic Fair. We are thankful for your honest feedback on hope you will come back to our hotel soon or latest next year for the show. With best regards Martin Driskell, General Manager
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Reno, Nevada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 23 March 2014

Long story short:
I booked a "superior" room. Got a nice room with a view & welcome platter, but only a twin bed? They said they could not give me any better because they where busy, yet the lobby was never busy. After a horrible nights sleep I notice a crease in the bed, upon further inspection I discover that the bed is a Roll-Away bed. REALLY, a Roll-Away bed at a "Luxury" Hotel! And I am a loyalty member of IHG.
Other problems in addition, like getting an ironing board delivered and how they handled the problem (both at the time & now after) or lack of handling the issue.

Don't even bother with this hotel. If you don't believe me, check other similar reviews.

Room Tip: Just don't go.
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  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vagabond-Pro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 28 March 2014
Dear Guest Vagabond - Pro

Thank you for taking the time to express your concerns during your visit to Frankfurt. The hotel was busier than it appeared as we had a large trade fair and most of our guests were at the convention center. As a result of the occupancy, we opted to split a suite in an effort to accommodate all our guests. Unfortunately, we put you in the living room portion with a roll away bed. I sincerely apologize for the horrible nights sleep, and most importantly, our inability to rectify the situation to your satisfaction. If you would allow me to discuss it with you, my e-mail address is martin.driskell@ihg.com and my phone number from the US is 0049- 69- 2605-2233.

Martin Driskell
General Manager
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UK
Level Contributor
58 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 23 March 2014

I've stayed at The Intercontinental a few times, always for a trade fair at Frankfurt Messe, and it's fine, but not exactly amazing. The service is always very good, and the rooms are OK, but that's kind of it. The decor is a little 'old' for me, the room views are good on the river side, but kind of dull on the city side, the services are expensive (no free in-room wifi, really?) and the bar is extortionate. The location is reasonable - 10 minutes walk to the station, 30 minutes walk to the Messe. Certainly not bad, just a little dull. But at least the service is good...

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank plusfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear guest Plusfour
Thank you for leaving your impressions on the Tripadvisor and taking the time to give us your detailed feedback.We understand your mentioned points. Since beginning this year all IHG rewards member have free Wiffi access at the hotel. We thank you again and hope to welcome you back soon. With best regards Martin Driskell, General Manager
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Level Contributor
122 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 22 March 2014 via mobile

I spent two night in this lovely hotel, it has a beautiful lobby, very helpful welcoming receptionist, rooms are nice, well furnished and comfy beds

The view from my room was toward the river and it was so beautiful

I like the hotel and definitely recommending it

Stayed May 2013, travelled on business
Helpful?
Thank SALEISSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear guest Saleissa
thank you very much for staying with us and leave an excellent feedback on TripAdvisor. We appreciate your honest words and look forward to welcome you back to Frankfurt very soon.
With best regards Martin Driskell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

The intercontinental is a great hotel and the Frankfurt property did not disappoint. The location is superb with lovely views of the river. This is a hotel within close proximity to the main rail station as well as a short walk to the old town and main shopping area and restaurants. But first and most importantly was the warm welcome and reception we received when we arrived.( I will note that we are Intercontinental faithfuls and I will always stay at this hotel when one is available.)
This time the welcome and service provided by the Guest Relations Manager, Mr. Konig, was unlike any we had received in other cities. He is the reason we keep coming back! His attention to detail and service oriented manner was superb. Also we need to mention his colleague on the club floor and the young man at the reception desk in the lobby. ( i'm sorry their names escape me but you will likely know who you are) Thank you for your service.
We love the familiarity of all the amenities that are provided at Intercontinental. The club floor lounge is well worth it. The only suggestion I would make is this is the first time I encountered only one wine choice. One red and one white which was a reisling. If you don't like sweeter wines then there was no other choice. This is the first time I've experienced this at IC.
Breakfast buffet was great as usual and staff served well. Rooms are lovely and the beds very comfortable.
Once again, IC lived up to our expectations overall.

Room Tip: If you can afford it, choose a club floor room.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maureen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 2 April 2014
Dear Guest Maureen S
Thank you for leaving your impressions on the Tripadvisor and taking the time to give us your detailed the feedback. We are proud that we made your stay home away from home. Your special thank you we will pass on to Alex Koenig and his team from Guest Relations.
We look forward to welcome you back soon. Best regards Martin Driskell, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Frankfurt

Property: InterContinental Frankfurt
Address: Wilhelm-Leuschner-Str. 43, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #33 of 268 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Frankfurt 5*
Number of rooms: 467
Official Description (provided by the hotel):
InterContinental® Frankfurt welcomes you to a metropolis which successfully combines international flair with regional traditions. As one of the largest conference & business hotels in the city of Frankfurt we offer 467 elegantly designed rooms and 19 flexible meetings rooms, out of which 17 offer natural daylight. Our hotel is ideally located on the banks of the river Main and in the heart of the city with easy access to Frankfurt International Airport which is only a 20 minutes’ drive away and the Main Train Station that is within 5 minutes walking distance. If you visit the Trade Fair Grounds “Messe Frankfurt” – you only need to travel one stop on the underground. We provide the perfect location to experience the best of Frankfurt as most of the cultural, historical and recreational sites are within a short walking distance of the hotel. Visit the city hall “Romer”, to discover historical treasures, loose yourself in one of the many museums that are located alongside the river banks or experience the best shopping opportunities the city has to offer. Internationally renowned designers and trendy fashion labels invite you to enjoy extensive shopping sprees. Our 467 rooms and suites are elegantly designed and offer you all the amenities for a relaxed and enjoyable stay - including complimentary internet access during your stay. Our meeting space on the 2nd floor accommodates 12 meetings rooms of different sizes with the 605m² large ballroom that can accommodate up to 700 persons as the centerpiece. The exclusive meeting rooms with floor-length windows on the 21st floor are ideal for confidential meetings and private conferences above the city´s roof tops. The highlight on this floor is the Salon Silhouette with an exclusive ambience and breath-taking panoramic view of Frankfurt. Our experienced conference team provides a seamless service from start to finish and the know-how to make every meeting or even a success. If you cherish culinary delights, let us pamper you in our Signatures Veranda Restaurant. Our international kitchen crew – lead by our Chef de Cuisine Klaus Bramkamp – combines traditional crafts with creativity, focusing on sourcing all ingredients from carefully selected local producers in the region of Hesse. Or unwind in our DAXx Mainhattan´s Bar and enjoy delicious cocktails, fine wine and exquisite snacks to end the day. If you are looking for an offsite catering in Frankfurt, we offer tailor-made event concepts in spectacular external locations to create magical moments through our own Caterings’ Best by InterContinental® experts. We look forward to welcoming you in our hotel for your next stay in Frankfurt! ... more   less 
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