We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Small bathroom, uncomfortable bed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
InterContinental Frankfurt
Ranked #33 of 268 Hotels in Frankfurt
Certificate of Excellence
Brussels, Belgium
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Small bathroom, uncomfortable bed”
3 of 5 bubbles Reviewed 30 May 2014

The hotel and staff are quite nice, I had a wonderful room on the 10th floor with a stunning view. I have 2 major criticisms though: the bathroom is way too small and not very accessible. You can hardly enter the bathroom. The door almost touches the toilet (I am only slightly exaggerating). And then the beds: they are so soft and uncomfortable that I considered calling the reception at 1am and ask if they were all the same in the hotel and if not, ask to change room and then I gave up given the hassle of moving my stuff for just 1 night. So all in all, not a very good experience.

Room Tip: Rooms on the 10th floor have a stunning view
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Feriel_Brux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 5 June 2014
Dear guest Feriel_Brux
We are very sorry to read that your stay with us not pleasant at all. We really do apologize for the inconvenience caused to you. Would you please so kind to write a short email to my Personal Assistant so we can get in contact with you directly. best regards Martin Driskell, General Manager ( Sibylle Dickmann- sibylle.dickmann@ihg.com)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,570 reviews from our community

Traveller rating
    543
    658
    256
    78
    35
See reviews for
138
299
203
821
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (259)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
60 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

With typical teutonic efficiency this hotel offers superbly comfortable accommodation and very attentive staff.

We had a flying stay (one night only) but found everyone we came into contact with to be professional and helpful.

I would not hesitate to recommend the place.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnnythirkell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 20 May 2014
Dear guest Johnny Thirkell
thank you for sharing four excellent feedback on TripAdvisor.
We are happy to read that you enjoyed your stay with us!
We look forward to welcome you back in Frankfurt!
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 18 May 2014

Stayed here for a couple of nights with work. The hotel is large and from the outside you don't know what to expect, however the service was great and friendly.

Room was nice however I had a room with 2 single beds pushed together which was not fantastic in terms of sleep quality as I am used to a larger bed and found myself slipping down the middle!

The bathroom is small and it was difficult to do anything in the bathroom without closing the door and thus the bathroom heated up / steamed up instantly.

Overall the room was clean and comfortable and the sleep was OK (aside from the bed) and you can't hear the road (I was on the 9th floor).

Buffet breakfast was as expected large scale but fine - enough to go round everyone and keep you fed. I would suggest trying to avoid 0800 as that was a really busy time and had to queue for 10 mins to be seated.

The rooms do look a bit dated though - it feels like nothing has been done to them since 1990s and the wallpaper etc is coming off the walls etc. So hopefully a bit of modernisation and the hotel can really shine.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LondonSLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 20 May 2014
Dear guest LondonSLR
thank you for sharing four feedback with TripAdvisor.
We are happy to read that you enjoyed your stay with us! Your mentioned point with the dated look of our hotel will be transferred to our owning company.
We look forward to welcome you back in Frankfurt!
best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York CIty
Level Contributor
104 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 14 May 2014

The comfort and sumptuousness expected from an Intercontinental. Though it may be time for a renovation it's still very nice and clean and full of character.
The room was large with great view; location is ok, kinda close to everything and you can walk to the old part of town if the weather is nice.
The highlight of the stay was the breakfast: best waffles ever, full of exotic teas and fruits, and a real honeycomb to spoon your honey from. Had a nice Asian breakfast section too.
Will definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 777_Carla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 20 May 2014
Dar 777 Cara
Thank you for leaving your impressions on the Tripadvisor and taking the time to give us your detailed feedback about our breakfast. We are proud that we made your stay home away from home.
best regards Martin Driskell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
Level Contributor
143 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed 7 May 2014

As it is a short ride from the airport it is a great stop over hotel. The ONLY downside is it's dated rooms but as we were upgraded to a large room on the executive floor we were very comfortable.Several of the staff remember us even though we are usually there just once a year for one night. I particularly commend the bellhop and the restaurant staff.
We had 2 dinners and 2 breakfasts in the restaurant,all delicious.
It's a business hotel and we are there on holiday but really are made to feel most welcome.

Room Tip: As for a river view
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Baltzan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 12 May 2014
Dear guest Baltzan
thank you very much for being our guest every year and leave a superb note on our TripAdvisor page. We are thankful that you had a wonderful stay with us. We look forward to welcome back soon.
With best regards Martin Driskell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beyrouth
Level Contributor
135 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

I came for a business trip. Stayed only one night.
Nice rooms, nice hotel, nice location.
Given my IHG status, I had a late check out until 4pm. However, despite the fact that I put the do not disturb on my door, I had 4 different persons entering into my room between 2 and 4pm as if they were not aware that I had a late check out. This is very annoying but overall the hotel is nice.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank csacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 12 May 2014
Dear guest csacy
thank you very much for your review after your one night stay with us. We thank you for the excellent words and be assured that your comments have been adressed by the respective department heads for immediate improvement. Please accept my apologies for any inconvenience caused to you.
With best regards Martin Driskell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muscat, Oman
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

Indeed it was a royal experience. I have stayed at this property several times before and always had a great experience. My last visit in March, I was treated generously with an upgrade to the Presidential Suite. It was exceptional. I stayed two nights there. While this particular stay was truly amazing, and I thank the guest relations team for that (I guess I am not allowed to put names in these reviews although I do remember them), all my previous stays have been very nice. The service is excellent, the rooms are very nicely appointed and designed especially if you take the river view side in either suits or deluxe rooms. The club lounge at the top floor offers beautiful views of the river and the city and has a good selection of beverages and snacks. The breakfast there is also good.
The location of the hotel is very convenient and a short walking distance to shopping and great restaurants.
Thanks to the entire team at IC Frankfurt for always making my visits there memorable.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Waleed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IC-Frankfurt, General Manager at InterContinental Frankfurt, responded to this review, 4 May 2014
Dear guest Waleed A
thank you very much for your best rating after your Royal stay with us! We are thankful for your kind words about our hotel and the service our staff provided. We look forward forward to welcome you back soon to our hotel! With best regards Martin Driskell, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Frankfurt hotels
Innenstadt
Wyndham Grand Frankfurt
Wyndham Grand Frankfurt
#24 of 268 in Frankfurt
4.0 of 5 bubbles 1,236 reviews
Altstadt
Steigenberger Frankfurter Hof
Roomers
#13 of 268 in Frankfurt
4.5 of 5 bubbles 863 reviews
Show Prices
Show Prices
Show Prices
Innenstadt
Le Meridien Frankfurt
Le Meridien Frankfurt
#46 of 268 in Frankfurt
4.0 of 5 bubbles 863 reviews
Innenstadt
The Westin Grand Frankfurt
The Westin Grand Frankfurt
#28 of 268 in Frankfurt
4.0 of 5 bubbles 1,313 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Frankfurt? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Frankfurt

Property: InterContinental Frankfurt
Address: Wilhelm-Leuschner-Str. 43, 60329 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #33 of 268 Hotels in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Frankfurt 5*
Number of rooms: 467
Official Description (provided by the hotel):
InterContinental® Frankfurt welcomes you to a metropolis which successfully combines international flair with regional traditions. As one of the largest conference & business hotels in the city of Frankfurt we offer 467 elegantly designed rooms and 19 flexible meetings rooms, out of which 17 offer natural daylight. Our hotel is ideally located on the banks of the river Main and in the heart of the city with easy access to Frankfurt International Airport which is only a 20 minutes’ drive away and the Main Train Station that is within 5 minutes walking distance. If you visit the Trade Fair Grounds “Messe Frankfurt” – you only need to travel one stop on the underground. We provide the perfect location to experience the best of Frankfurt as most of the cultural, historical and recreational sites are within a short walking distance of the hotel. Visit the city hall “Romer”, to discover historical treasures, loose yourself in one of the many museums that are located alongside the river banks or experience the best shopping opportunities the city has to offer. Internationally renowned designers and trendy fashion labels invite you to enjoy extensive shopping sprees. Our 467 rooms and suites are elegantly designed and offer you all the amenities for a relaxed and enjoyable stay - including complimentary internet access during your stay. Our meeting space on the 2nd floor accommodates 12 meetings rooms of different sizes with the 605m² large ballroom that can accommodate up to 700 persons as the centerpiece. The exclusive meeting rooms with floor-length windows on the 21st floor are ideal for confidential meetings and private conferences above the city´s roof tops. The highlight on this floor is the Salon Silhouette with an exclusive ambience and breath-taking panoramic view of Frankfurt. Our experienced conference team provides a seamless service from start to finish and the know-how to make every meeting or even a success. If you cherish culinary delights, let us pamper you in our Signatures Veranda Restaurant. Our international kitchen crew – lead by our Chef de Cuisine Klaus Bramkamp – combines traditional crafts with creativity, focusing on sourcing all ingredients from carefully selected local producers in the region of Hesse. Or unwind in our DAXx Mainhattan´s Bar and enjoy delicious cocktails, fine wine and exquisite snacks to end the day. If you are looking for an offsite catering in Frankfurt, we offer tailor-made event concepts in spectacular external locations to create magical moments through our own Caterings’ Best by InterContinental® experts. We look forward to welcoming you in our hotel for your next stay in Frankfurt! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Hotels.com, Odigeo, Agoda, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your InterContinental Frankfurt reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing