Breakfast table had organic section, so that was the only good part. The rest was all bad.
On the last day, I had to leave early to catch the train (that is the reason I have stayed at this hotel next to the main station), so when I was settling the bill the night before, I have asked if I can have a packed breakfast to take along or reduce the price of breakfast. The guy said "No problem, we will have a packed breakfast ready for you."
When I was about to leave in the morning, nothing was prepared, the morning shift guy did not know anything about it, (or did not want to do anything even thought there was a message??) I was very disappoited, as the hotel bill comes separated for the room and breakfast, they could have refunded us, but they did not. Well, it is more than money, the attitude is the concern. Are they customer service oriented? Definately NO.
On the web, it says that there is a pc available - yes, there is one lap top at the bar counter, not a very practical spot. There is no lobby to have a seat, the lift is located at the middle of 2 floors, so you have to carry the suitcase through the steps. Room is less than basic, the fridge was so old that I did not want to open it, very old fashioned style.
If you need to stay near the HBF area, go somewhere else, not worth it. When I was there, the renovation was going on and the entrance was so small, I had to be so careful not to touch the paint!
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- Also Known As:
- Cristall Hotel Frankfurt