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“Lift in the middle of floors, terrible service”
Review of Hotel Cristall

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Hotel Cristall
Ranked #82 of 269 Hotels in Frankfurt
Certificate of Excellence
Melbourne, Australia
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“Lift in the middle of floors, terrible service”
Reviewed 11 August 2011

Breakfast table had organic section, so that was the only good part. The rest was all bad.

On the last day, I had to leave early to catch the train (that is the reason I have stayed at this hotel next to the main station), so when I was settling the bill the night before, I have asked if I can have a packed breakfast to take along or reduce the price of breakfast. The guy said "No problem, we will have a packed breakfast ready for you."

When I was about to leave in the morning, nothing was prepared, the morning shift guy did not know anything about it, (or did not want to do anything even thought there was a message??) I was very disappoited, as the hotel bill comes separated for the room and breakfast, they could have refunded us, but they did not. Well, it is more than money, the attitude is the concern. Are they customer service oriented? Definately NO.

On the web, it says that there is a pc available - yes, there is one lap top at the bar counter, not a very practical spot. There is no lobby to have a seat, the lift is located at the middle of 2 floors, so you have to carry the suitcase through the steps. Room is less than basic, the fridge was so old that I did not want to open it, very old fashioned style.

If you need to stay near the HBF area, go somewhere else, not worth it. When I was there, the renovation was going on and the entrance was so small, I had to be so careful not to touch the paint!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank B747-400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2011

On a 3 day trip to Frankfurt just before the snow took over the airports, was booked with this quaint small hotel.Hotel Cristall Frankfurt Ottostr. 3 60329 Frankfurt am Main
The USP was that it was next to the tube station.
The check- in was smooth a very helpful manager who could advice you on anything and everything. A pre christmas festival was on and he very stongly advised me that was one festival I should not miss and must have warm wine the name was "blumen" or something similar.
The hotel is very well located & connected and provides you a BMW/Merc as a drop & pick up from the airport at normal rates. The food range is however is very limited and serves only fixed breakfast.
Be careful if you are carrying heavy luggage as though there is a lift ; the floors are located 6-7 steps on a higher level or a lower level that the lift
Coming back to the festival it surely was the highlight of this visit. A very traditional affair with franfurters, roasted lotus seeds, spin wheel goodies and fanfare. I was told I was very very lucky to see it. First time I had this warm wine drink and after some time wanted to throw away my jacket at 3 deg celcius , my friend advised me against it !!! .

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naresh_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ski Municipality, Norway
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 27 December 2010

Third time we spent a weekend at the Cristall. Location and value is hard to beat. The rooms are small, but the beds are good and the bath room is fine. Cleaning is excellent. Some traffic noise must be expected, but not so much that it bothered us. Only two problems: The lobby area is practically non-existent, and with the small rooms, this is not a hotel where you would want to spend some time lounging around with a drink. But there are a couple of more luxurious hotels right by with the amenities for this. The other problem: The breakfast room is not very large, and with a full hotel, and everybody sleeping late in the weekend and having a leasurely breakfast, it was hard to accomodate everybody with a table. Breakfast is very good, though, with a rich selection of cold cuts.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lektor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Petersburg
Level Contributor
666 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 536 helpful votes
Reviewed 18 June 2010

The hotel is an excellent location if you are travelling on budget - 3 minutes walk from the central railway station. The reverse side of this, however, is that it is terribly noisy outside throughout the night, and if you want to get to sleep, make sure you bring some earplugs. I did, and had almost no problem.

My single room was quite small but it had a comfortable bed, a desk and a wardrobe - and what else should you expect from a budget hotel?

The staff are friendly and helpful without going out of their way to please you. On the whole, I found the service quite adequate.

The hotel seems to be extremely popular with residents of other German towns who come to visit Frankfurt at the weekends, so there was hardly enough room for everyone in the small breakfast room on Saturday and Sunday. Breakfast was good but nothing outstanding.

I would recommend this hotel to anyone travelling on a budget, especially if you want to be close to the railway service.

  • Stayed September 2009, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank svegor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 June 2010

We were very satisfied with the Hotel Cristall. Our double room was clean and quiet and the proximity to the train station a huge plus! The staff was friendly and helpful and the breakfast buffet was excellent! We'll definitely be staying there again.

  • Stayed June 2008, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FuldaFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2009

Excellent service,with small details which are quite rejoicing: you get a free bottle of water upon arrival, and some chocolate on your bed (for a three star hotel, I was quite impressed). The room was a little bit small but very modern and extermely clean . The breakfast was better than expected, and there is even a "bio corner"where you can get bio -orange juice, cereals etc.I would definitely come back again and would recommend it to anyone travelling to Frankfurt.

  • Stayed August 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AmsterdamReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chieti, Italy
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 November 2008

The hotel is located next to the rail station. My first impact was not so good because my expectation was too high. In fact the review that the other travellers issued on trip advisor and hrs.com was very good. My opinion is that the room, located in the street side, are too noisy (on Friday night I was not able to sleep by 4 a.m. because of the screaming on the street). In addiction, the room lightness is too low (during the night). The room are clean but the furniture are old.
The breakfast is not rich. Let me tell that the price is low (I paid 55 €/night included the breakfast) and probably You can’t expect a so high quality for so low price, anyway is not correct to agree the good report that I had seen before the booking. If it is allowed I can tell that the closed President hotel, were I stayed, it’s a better choose.

  • Liked — prezzo-price
  • Disliked — the descriptione that I had found didn't match the real situation
  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank asinello76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cristall

Property: Hotel Cristall
Address: Ottostrasse 3, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#15 Best Value Hotel in Frankfurt
#24 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cristall 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Cristall Hotel Frankfurt

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