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“A value for money hotel, in a perfect location”
Review of Hotel Cristall

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Hotel Cristall
Ranked #83 of 269 Hotels in Frankfurt
Certificate of Excellence
Rethymnon, Greece
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“A value for money hotel, in a perfect location”
Reviewed 29 August 2012

We have stayed in this hotel last September.
There was nothing astonishing, however the hotel wa stylish and dignified, a really value for money choice.
It's location was perfect, right next to the railway station. The room was a bit old but very clean and tidy. The stuff was also friendly. The breakfast was magnificent!!! I would dare to say that it competes the breakfast buffet of 5 star hotels. it's buffet offered organic foods (eggs, jam..etc)

The only bizzare in that hotel was the hanging bells at the entrance!!! I suppose they could replace it in a renovation with a motion detector!!!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eleni D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

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    20
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Victoria, Canada
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 July 2012

We stayed at this hotel upon our arrival in Germany for one night and again in a renovated room just before our departure from Germany. What a difference in rooms! Request the renovated room, and a balcony if you can. The staff were helpful, the location is just beside the main train station, and the breakfast was superior, even with a 'organic' section of food. Great find!

Room Tip: Ask for a balcony and a newly renovated room!!! The older rooms are just basic rooms, but the reno...
See more room tips
  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, Germany
Level Contributor
186 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 25 May 2012

I found this hotel in HRS and was doubtful about its quality, since it was incredibly cheap and right next door to the Frankfurt Main Train Station. I was pleasantly surprised.

The room was spacious and clean. The bathroom was big enough and clean. They even supplied me with a new and enormous bar of soap--not like the ones you usually get in hotels, rather the size of the bars of soap you would buy for your own bathtup at home. When we checked in they gave us a bottle of water.


The personnel was friendly and competent. And this hotel is THE closest to the Frankfurt train station. My only (mini) criticism is the following: the hotel touts itself to be a "non-smoking hotel". I am a devout and avid non-smoker and I do have to say that our room on the 3rd floor smelled a little bit like cigarette smoke.

The breakfast was, by the way, excellent.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cherence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada (formerly Cologne,Germany/Boston, USA)
Level Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 September 2011

This hotel was acceptable as a crash pad and we were happy that it was completely smokefree -- and for €59 per night for two people, including breakfast, we didn't expect much. We only arrived late in the evening by train almost right next door at the "Hauptbahnhof" (main train station), and left early the next day for the airport, by S-Bahn, also from the train station. The room was very clean but also very dated; the bathroom must have had a recent update (see photo).

Despite the close proximity to the train tracks, we were not disturbed by noise or vibrations. Breakfast was included but food handling was an issue. First, things were insufficiently cooled, for example, yogurt pots sitting out on a table for a few hours (no ice, no refrigeration). Second, the scrambled yet runny eggs were lukewarm and had been standing for a long time at room temperature (no heating). I reported the hotel to the local health department, recommending an inspection. The only item with correct temperature was the coffee.

Funny sidenote: as a "Betthupferl" (candy on the pillow), there was a (chocolate?) bar of "Speed." [Just to be super careful, this was really just harmless candy with an unfortunate name.]

Don't get fooled by the pictures on their website or rather take them with a pinch of salt; maybe some of the rooms look like this, but not all. Methinks the PR person who wrote the copy hasn't been to the hotel.

Besides, we got neither a bottle of water nor were we greeted with a glass of "Winzersekt" (i.e. German champagne); on the contrary, we were greeted after a standing at reception for a good 10-15 minutes, while the person on duty that evening had a heated debate with a tour operator. He apologized, but that situation could've been handled differently.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A2H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 11 August 2011

Breakfast table had organic section, so that was the only good part. The rest was all bad.

On the last day, I had to leave early to catch the train (that is the reason I have stayed at this hotel next to the main station), so when I was settling the bill the night before, I have asked if I can have a packed breakfast to take along or reduce the price of breakfast. The guy said "No problem, we will have a packed breakfast ready for you."

When I was about to leave in the morning, nothing was prepared, the morning shift guy did not know anything about it, (or did not want to do anything even thought there was a message??) I was very disappoited, as the hotel bill comes separated for the room and breakfast, they could have refunded us, but they did not. Well, it is more than money, the attitude is the concern. Are they customer service oriented? Definately NO.

On the web, it says that there is a pc available - yes, there is one lap top at the bar counter, not a very practical spot. There is no lobby to have a seat, the lift is located at the middle of 2 floors, so you have to carry the suitcase through the steps. Room is less than basic, the fridge was so old that I did not want to open it, very old fashioned style.

If you need to stay near the HBF area, go somewhere else, not worth it. When I was there, the renovation was going on and the entrance was so small, I had to be so careful not to touch the paint!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank B747-400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 March 2011

On a 3 day trip to Frankfurt just before the snow took over the airports, was booked with this quaint small hotel.Hotel Cristall Frankfurt Ottostr. 3 60329 Frankfurt am Main
The USP was that it was next to the tube station.
The check- in was smooth a very helpful manager who could advice you on anything and everything. A pre christmas festival was on and he very stongly advised me that was one festival I should not miss and must have warm wine the name was "blumen" or something similar.
The hotel is very well located & connected and provides you a BMW/Merc as a drop & pick up from the airport at normal rates. The food range is however is very limited and serves only fixed breakfast.
Be careful if you are carrying heavy luggage as though there is a lift ; the floors are located 6-7 steps on a higher level or a lower level that the lift
Coming back to the festival it surely was the highlight of this visit. A very traditional affair with franfurters, roasted lotus seeds, spin wheel goodies and fanfare. I was told I was very very lucky to see it. First time I had this warm wine drink and after some time wanted to throw away my jacket at 3 deg celcius , my friend advised me against it !!! .

  • Stayed December 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank naresh_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ski Municipality, Norway
Level Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 192 helpful votes
Reviewed 27 December 2010

Third time we spent a weekend at the Cristall. Location and value is hard to beat. The rooms are small, but the beds are good and the bath room is fine. Cleaning is excellent. Some traffic noise must be expected, but not so much that it bothered us. Only two problems: The lobby area is practically non-existent, and with the small rooms, this is not a hotel where you would want to spend some time lounging around with a drink. But there are a couple of more luxurious hotels right by with the amenities for this. The other problem: The breakfast room is not very large, and with a full hotel, and everybody sleeping late in the weekend and having a leasurely breakfast, it was hard to accomodate everybody with a table. Breakfast is very good, though, with a rich selection of cold cuts.

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lektor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cristall

Property: Hotel Cristall
Address: Ottostrasse 3, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Shuttle Bus service Wheelchair access
Hotel Style:
#14 Best Value Hotel in Frankfurt
#24 Romantic Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cristall 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Cristall Hotel Frankfurt

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