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“Good hotel, but not if you are there for a fair in the Messe” 4 of 5 bubbles
Review of Fleming's Deluxe Hotel Frankfurt Main-Riverside

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Fleming's Deluxe Hotel Frankfurt Main-Riverside
Ranked #67 of 267 Hotels in Frankfurt
Istanbul, Turkey
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Good hotel, but not if you are there for a fair in the Messe”
4 of 5 bubbles Reviewed 28 May 2013

The reception of this hotel is very small, but the staff friendly and helpful. Rooms are also small with a glass shower cabin inside the room, which does not matter if you travel alone. Breakfast room is understaffed during full occupancy, and since the hotel is rather far away from the Messe (means taxis!), I would not recommend it for any travel relating to attending fairs there. Other than that the service was good and the room clean.

  • Stayed May 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michel-and-Sebnem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review, 26 June 2013
Dear Michel and Sebnem,

thank you very much for your feedback here on tripadvisor .

We´re more than happy, that you liked our Fleming´s Hotel and our staff. We will pass this laud to our staff members... this is always the best motivation!

Hopefully we may welcome you back to our Fleming´s hotel soon.

Yours sincerely
Sylvain Le Quernec
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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398 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 28 April 2013

We got stuck in this newly refurbished hotel, as yet another Frankfurt fair had made availabilities in Frankfurt difficult. We wanted to check in early and a "computer-says-no" receptionist didnt want to let us go upstairs in our rooms - although they were ready. Instead, they "offered" us to pay an "early-arrival price" on top of our already paid rooms...

The rooms were ok, but definitely NOT five star. Neither was the service, breakfast, lobby, etc. Although people were generally friendly, it felt like the interior of a newly built McDonalds.

The location of the Hotel is awful: right on one of Frankfurt's busiest streets, with city brothels near-by and a constant need to use Taxis. Not recommended.

Room Tip: none at all. if you need to stay, choose backwards-looking rooms
See more room tips
  • Stayed April 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank lahnsflo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Leiter Gästebetreuung at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review, 16 May 2013
Google Translation
Sehr geehrter Gast,

bedauerlicherweise hat Ihnen die Lage unseres Hotels nicht zugesagt.
Viele unserer Gäste schätzen die direkte Lage am Main und die unmittelbare Verkehrsanbindung an S- und Straßenbahn.

Wir bedauern sehr, dass unser Hotel vom Design her nicht Ihrer Erwartung entsprochen hat.

Bitte verzeihen Sie die Nachlässigkeit unserer Mitarbeiter beim Einchecken. Wir werden die Kollegen bitten verstärkter auf persönlichen Service und einheitliches Pricing zu achten.

Viele Grüße aus Frankfurt
Ihr Fleming's Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 4 April 2013

The staff was very friendly and helpful. The room was great, although it was a bit of a surprise to see the glass shower in the middle of the room - no privacy there! Great location to the main shopping district and tourist attractions. The rooftop restaurant had a great view of the city and the cocktails and dinner were both very good. Would definitely stay again given the convenient location.

  • Stayed March 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kristyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review, 25 April 2013
Dear Krystin,

We appreciate your wonderful assessment and yours thereby mentioned positive feedback on our staff.

Thank you very much for your emphasis!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malibu, California
Level Contributor
94 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 18 March 2013

We stayed at Flemings on Main for a week recently and had a great experience. I find Frankfurt hotels to be extremely expensive due to business travellers and conventions but if you're lucky enough to find this Fleming's off peak at a reasonable price (175-200E) then its definitely worth the stay. Don't judge the hotel by the lobby which is extremely small, basically a check in counter and small computer desk/terminal for guests. The reception clerks were all smiles, full of information and extremely helpful. There is a small lounge adjacent to the reception area which is inviting...2 small sitting arrangements facing each other and an in-wall fireplace that was always blazing during our stay.
Our room was considered a comfort room, so on the lower end of the price range. The rooms have recently been refurbished and extremely comfortable. The room was cleaned thoroughly each day and on several occasions a housekeeping manager knocked to ask if we were satisfied. The clear glass shower in the center of the room is quite unusual...it didn't bother us at all; more a talking piece than anything else!
Breakfast was included in our stay and we were completely satisfied with the variety of cold and cooked to order choices. We had our small dog with us so sat in the bar area each morning rather than the dining room, and the staff were extremely accommodating. In the evenings the dining room is lit with candles, white table cloths and low lighting...very inviting but our small dog wasn't allowed so we weren't able to enjoy a meal there.
The hotel is a bit off the beaten path....the financial district is an easy 20 minute walk, if the weather is good, and if not, cabs are always available. The hotel is a half block away from the river Main so is perfectly situated for a stroll.
I very stupidly left my phone charger in the wall socket when we left and called the next day to see if it had been turned in. The front desk was busy at the time but actually called me back to say they had found the charger, labelled it and a family friend was able to pick it up a week later without a problem. Kudos to the staff!! We have stayed at several different Frankfurt hotels within the past year and at this point the Fleming's Main is my first choice!

  • Stayed February 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theWanderingPetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Leiter Gästebetreuung at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review, 24 April 2013
Dear Guest,

It is a pleasure for us to read, how satisfied you have been with our staff and our hotel in total.

We are forwarding that you enjoyed your accommodation and stay in our hotel in Frankfurt.

Thank you very much for your delightful und thorough evaluation!

Sincerely yours – Fleming’s Deluxe Main Riverside Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knottingley, United Kingdom
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 16 March 2013

I stayed at this hotel on business for 2 nights. I had stayed previously at this hotel 2 years ago and since that stay the hotel has been refurbed. The rooms have a luxury feel with a glass shower enclures in the main bedroom, 42 inch tv and nice fittings. The breakfast selection is excellent. The staff are very helpful always friendly they organised taxis for me and the rest if my party. The bar staff and staff on at breakfast kept your drinks topped up. You get a voucher for a free glass of prosecco from the bar aswell. Location was good 15 mins in a taxi from the centre and a 10 min walk to the train. I would definately stay again.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lauren K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Fleming's Deluxe Hotel Frankfurt Main-Riverside, responded to this review, 25 April 2013
Dear Lauren,

Thank you very much for the time you spent to communicate your impressions in our hotel.

It is a pleasure for us to hear, that you have been so satisfied with the staff, room equipment and breakfast selection.

Our whole team is looking forward to welcoming you again in our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 26 December 2012

I spent two nights in this hotel just before Christmas. The hotel wasn't very busy -- I guess it's outside the conference season -- and I got a good rate of around £80 per night including breakfast (which was pretty good).

The first point to note is that most of the reviews here are for the hotel that used to be here...the Steignberger I believe; the Fleming's has been refurbished around a year or two ago and looks to be rather better than its predecessor. The rooms feel new and are well furnished with lots of wood and clean lines. Curiously, the shower is in the middle of the room, as others have noted. So don't stay with someone where that would, ahem, bother you. The loo is fully concealed!

There's a good - small but better than many -- gym, a confortable (again small) bar and lounge area and free wi-fi that worked well for me both in my room and in the bar/breakfast area.

My room was small, but then I did get the cheapest and was travelling alone. So no complaints.

Lots of rooms face onto a quite busy road, but I didn't find it a problem when trying to get to sleep.

It's about ten minutes walk to the centre of town, a bit farther - 20ish - to the financial district. As a tourist, that was about as far as I wanted to go. When dry the whole area I wanted to visit was easily accessable on foot. There is a SBahn stop about 5 minutes away with a direct connection to the airport. All and all a reasobable and comfortable base for a visit.

Room Tip: Back of the hotel is quieter - the front is on a busy road.
See more room tips
  • Stayed December 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John_Dickie_LDN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 18 December 2012

We stayed there over long weekend.
Convenient location - close to the city center (10 min walking), but not on a crowded street.
Comfortable room ( we took deluxe with separate leaving room). Small reception area - but I guess people to not hang in there long. Bar & restaurant have sufficient space. Breakfast has big variety of food - fruits, sweets, meet and cheese, etc. hot dishes need to be ordered - waiting time is within 10 min. Restaurant has good quality, but a bit overpriced. Markup on drinks is unbelievable. E.g. Bottle of apple wine cost us 35 eur, while in the shop the price is 6.50 eur.
Quality of cleaning is not consistent, you may discover that they do not replenish shampoo and shower gel occasioanly.. Friendly stuff. Some do not speak English.

  • Stayed December 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Katia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fleming's Deluxe Hotel Frankfurt Main-Riverside

Property: Fleming's Deluxe Hotel Frankfurt Main-Riverside
Address: Lange Str. 5-9, 60311 Frankfurt, Hesse, Germany (Formerly Steigenberger Hotel Frankfurt-City)
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#38 Business Hotel in Frankfurt
#44 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fleming's Deluxe Hotel Frankfurt Main-Riverside 5*
Number of rooms: 149
Official Description (provided by the hotel):
The ideal starting location from which to attend business appointments and to go on personal discovery tours into the heart of the pulsating metropolis: the hotel is very centrally and conveniently located in the Frankfurt inner city, in direct proximity to the Main. The new European Central Bank, as well as the subway and S-Bahn are within walking distance. Easily within walking distance is the "Schone Aussicht" (beautiful view) with the small Main bridge and an unforgettable view of the Frankfurt skyline, which can also be enjoyed from the 6th floor. One floor is fully dedicated to the needs to business travelers. The business rooms are furnished with a generously sized writing desk, a 37 inch LCD TV, a coffee and tea bar, and an ironing station and special amenities that put the finishing touches on your business trip. In addition, there are non-smoking and handicap-accessible rooms. Starting at business class, we provide attentive room service, free newspapers and minibar, and an optional pillow menu. ... more   less 
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Also Known As:
Steigenberger Hotel Frankfurt

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