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“Disaster in Frankfurt” 1 of 5 bubbles
Review of Luxor Hotel

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Luxor Hotel
Ranked #244 of 267 Hotels in Frankfurt
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Disaster in Frankfurt”
1 of 5 bubbles Reviewed 3 October 2013

My experience of this hotel was bizarre! I had requested a non-smoking room only to be be nearly blown away by the ingrained stench of stale cigarette smoke-in everything from reception to my room and linen and curtains.
I then tried to leave to go for a walk only to find I was unable to open the door. No worries I thought, I'll ring reception. Guess what? The phone didnt work. After banging on the door for nearly one hour a non-English speaking gentleman answered my call. Shortly after the phone rang but I was still unable to answer it. Nearly 40 minutes later the same man came back and opened my door. He brought with him the missing door handle which he then attached! No apology or explanation as to why I was booked into a room with no working phone or door was offered. Oh and I should mention the windows were fixed open at 3inches.

Room Tip: Book another hotel
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  • Stayed September 2013, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Margy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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152 reviews from our community

Traveller rating
    6
    16
    46
    28
    56
See reviews for
18
52
16
32
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
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  • Portuguese first
  • Russian first
  • Spanish first
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English first
London, United Kingdom
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

Come on guys, this is 2013. Enough with the staff smoking in Reception. it is terrible for your guests ti have to walk into a smoke filled foyer. The receptionist was lovely and helpful and I asked her why they smoke? She said the the owner does so, they are also allowed to smoke. It was not good. Our floor was a non smoking floor but the smell of cigarette smoke came up the stairs. The rooms were ok. Someone loves bright wall paint. hmmmmm. The carpets were in need of a serious shampoo, but the bed was clean. It is a budget hotel and only $50 euros a night, so good value. It would get 5 stars if they stopped smoking and cleaned the carpets. Oh and paint the rooms and foyers white. It would feel so much cleaner.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DunedinBirdie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
5 reviews
2 of 5 bubbles Reviewed 18 September 2013

This hotel was excellently located in terms of proximity to the city centre and the river, however was rather shabby. The whole place reeked of cigarette smoke and the towels were less than fresh smelling. The staff were friendly and helpful and the breakfast was modest but plentiful.

Room Tip: Stipulate non smoking, however, I think the rooms may all need a refresh.
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  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Troccadero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Frankfurt hotels

Yerevan, Armenia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 30 May 2013

Hotel is situated in the center of Frankfurt and it's easy for traveller to find places easily, anyway it's always noisy because it's near the road.Reception staff was helpful, friendly and polite. Breakfast was not the best one but one can find something to drink or eat.Room was clean which was the most important for me.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tamara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kiriat bialik
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 March 2013

This hotel is very nice and gives a good value for the price. Very good location not far from the zoo, makes it easy to drive from and back to.The room was spacious, hot , but there is no air condition so I can't say about the summer. Well cleaned, the staff is friendly and at the reception I've received valuable help with directions. The all you can eat breakfast was perfect. I dont mind the cigarettes so I was not disturbed by these (if you are, dont go there) If I'dd have to return to Frankfurt, I'll definitely book this hotel again.

  • Stayed February 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank pierre c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miskolc, Hungary
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 29 October 2012

We enjoyed our stay here.. everything impressed me about this hotel! The service was great and the rooms were clean as we can expect in a German hotel. The price did not kill our budget either. But the most amazing thing was the all-you-can-eat breakfast buffet ! I don't remember such a delicious food festival in a 2 or 3 star hotel in the morning... I would definitely recommend it to anyone.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank fuzessery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 August 2012 via mobile

I honestly enjoyed everything about this hotel! The service was amazing and the rooms were clean. The price did not kill my wallet either. People who think highly of themselves will give this hotel a bad review, but for a Student on a budget ... I was impressed! I had a great stay here and I would definitely recommend it to backpackers or regular folks. No complaints from this end, I would go back anytime!

  • Stayed September 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Frenchmonkeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luxor Hotel

Property: Luxor Hotel
Address: Allerheilugentor 2-4, 60311 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #244 of 267 Hotels in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Luxor Hotel 3*
Number of rooms: 46
Reservation Options:
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Also Known As:
Luxor Hotel Frankfurt

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