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“Hotel Is a Rip Off”

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Novum Hotel Continental Frankfurt
Ranked #134 of 269 Hotels in Frankfurt
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Hotel Is a Rip Off”
Reviewed 18 March 2013

This hotel was very rude to me and still charged my credit card even after I cancelled the room. I did make the mistake of not getting person I spoke to name but even after explaining to them that because of my trip for work being cancelled they would not budge on taking $211 charged to my credit card. I spoke to manager and receptionist about issue and they still wouldn’t help me. Even though they reply to emails they do not help at all and are looking to rip off customers as much as possible. If you are traveling to Germany do not stay at this hotel there are much better choices in the area that treat the customers better.

TAKE MY ADVICE AND STAY SOMEWHERE ELSE!!!!

  • Stayed January 2013, travelled on business
    • Value
    • Service
Helpful?
3 Thank christopher b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
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scotland
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 February 2013

this hotel was idea for me as I was only staying in Frankfurt for one night before jetting off to Berlin it's just what i needed , the easier hotel to find just across the road from the train station so don't have to drag your case very far at all. Nice room and en-suite bathroom. Breakfast was included which is always a bonus. Would recommend this and it's not nosy at all even tho your on a busy street I didn't notice it .

  • Stayed July 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jetsetjaney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Goa, India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2013

I most commend the splendid service and hospitality given by Mr. Mohammed Arif. When going to a new country it is most important to feel welcomed and that was rightly delivered by Mr. Arif. He went out of his way to guide me and that is really an honour.

Also, the hotel is placed in the right location with very close proximity to the Frankfurt Main station that can get you around with travelling and also has a good choice of fast food joints and snack bars for those who want to grab their grub.

The rooms are nice too. Kudos to Mr. Arif once again for making the place feel like home :)

- Pooja Vinod Trindade

Room Tip: When choosing a room, ask for the quieter rooms situated on the top floor. The ones that are positio...
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pooja V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kiev, Ukraine
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 5 December 2012

This hotel situated near Central Railway station and it's good for your travelling by train. Also it's ten minute voyage to Frankfurt Airport.
Rooms are big, but without minibar and very noisy.
WiFi in the rooms is chargeble.
PC in business corner without printer, because you can not print even E-ticket.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IgorPala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Frankfurt hotels

A TripAdvisor Member
Reviewed 2 December 2012

Convenient for overnight in transit , clean, safe, good location for all needs with limited time
Convenient for overnight in transit , clean, safe, good location for all needs with limited time available

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 November 2012

Having travelled all over Europe on business for the last 12 years and having stayed in all types of hotels, this was the worst experience of a hotel I've ever had. This surely qualifies as Hotel From Hell. My room was on a floor half of which was under renovation and looked like a construction site. The room itself was next to a busy road and tram-line which meant one heard the noise till 2/3 in the night and couldn't sleep at all. The vibrations from the tram-line rattled the windows making it noisier. The bed was the smallest I've ever seen with a mattress that was most uncomfortable. The heating system is straight from the 70's and there's only 2 controls, Temperature Up and Temperature Down. One can hear the flush from next door. In the name of art, there was the nude bust of a lady which was more obscene than art but then that's personal preference but combined with the old furniture and worn carpets did give the room a seedy motel feel. The roomrate over the 3 days varied from 120 Euros to 57 Euros per night - wonder how that works but it wasnt even worth 20 Euros. Terrible . Avoid this hotel at all costs. And if someone says this is going to be renovated, dont beleive it as the renovation in this room was completed as one could tell from the new bathroom.

Room Tip: The hotel is too close to the main road and there are many hotels nearby that you can choose from in...
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  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank P_Pat_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frankfurtwolf, Public Relations Manager at Novum Hotel Continental Frankfurt, responded to this review, 3 December 2012
Dear Pat,

thank you very much for your recent review of our Hotel Continental Frankfurt. Of course we are less than pleased with your harsh reaction but there is, as always, a good side to it as well. It gives us a chance to show to other readers here on Tripadvisor, that we do care and that we are very keen to improve things that can be done and explain things from our point of view as well.

It is certainly not nice that you were given a room on a floor that was under renovation but due to the very high occupancy during your stay, we did not have any choice.
As in most hotels, renovations are usually done during full operation which can of course cause inconveniences for our guests. We do sincerely apologize for this.
But this gives us the possibility to inform our guests that we are in the middle of extensive renovations which includes corridors, guest rooms and in cases where not already done, the bathrooms.
As in most traditional hotels, we do offer a large choice of different roomtypes, bedtypes and roomsizes in various locations at different price points. The explanation of the changing rates during your stay relates to high season and tradefair periods in most German cities. Especially in Frankfurt where there are many such periods, the rates can vary drastically depending on such events depending on demand.

So, if you ever give us the chance to come back to our Hotel Continental Frankfurt, ask for a room on the back side of the building which is very quiet. Also by then, we might have all rooms renovated or at least a large part of them.

Again, we are sorry for your negative experience but we will do our utmost to make up for it next time

Very best regards
Igal Lemler
Managing Director
Hotel Continental Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgewater, New Jersey
Level 5 Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 October 2012

I stayed for 1 night to catch my flight the next morning.

The hotel is right across the street from the Frankfurt central train station - you will see it once you step out of the train station south exit.

The single room I stayed has a full size bed (a big size for one!) and is very clean, the bathroom is small but has all I need. One just needs to close the door of the bath stall properly to prevent the water from coming out.

My room was on 5th floor, the noise was mainly from the trams going by, which may be a problem for someone who has sleeping problem. My room is facing the train station, at night, the view was very good and I took many pictures of the station and streets from my room.

Breakfast costs 8 Euro but was good. It took less than 30 minutes from the time I left the hotel to the time I arrive at the airport terminal - including walk with a luggage to the train station, buy a ticket, find and walk to the track one level down, etc.

Would stay again if I visit Frankfurt!

Room Tip: Ask for a room on top floor to have a good view
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  • Stayed September 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1st_Time_in_DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novum Hotel Continental Frankfurt

Property: Novum Hotel Continental Frankfurt
Address: Baseler Str. 56, 60329 Frankfurt, Hesse, Germany (Formerly Hotel Continental Frankfurt)
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #134 of 269 Hotels in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Novum Hotel Continental Frankfurt 3*
Number of rooms: 84
Official Description (provided by the hotel):
Welcome home - in Novum Hotel Continental Frankfurt - close to the main station! The central location in the state capital allows both the business and the leisure travelers all the targets in Frankfurt can be reached quickly and easily. The Novum Hotel Continental Frankfurt is comfortable and contemporary in design, from there you can reach the fairgrounds and the airport optimal. Functional rooms in different categories, free WiFi and an extensive breakfast buffet await every visitor in a newly designed hotel. ... more   less 
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