This hotel was very rude to me and still charged my credit card even after I cancelled the room. I did make the mistake of not getting person I spoke to name but even after explaining to them that because of my trip for work being cancelled they would not budge on taking $211 charged to my credit card. I spoke to manager and receptionist about issue and they still wouldn’t help me. Even though they reply to emails they do not help at all and are looking to rip off customers as much as possible. If you are traveling to Germany do not stay at this hotel there are much better choices in the area that treat the customers better.
TAKE MY ADVICE AND STAY SOMEWHERE ELSE!!!!
- Official Description (provided by the hotel):
- Welcome home - in Novum Hotel Continental Frankfurt - close to the main station! The central location in the state capital allows both the business and the leisure travelers all the targets in Frankfurt can be reached quickly and easily. The Novum Hotel Continental Frankfurt is comfortable and contemporary in design, from there you can reach the fairgrounds and the airport optimal. Functional rooms in different categories, free WiFi and an extensive breakfast buffet await every visitor in a newly designed hotel. ... more less
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