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“Not a five star hotel”

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Steigenberger Hotel Metropolitan
Ranked #68 of 269 Hotels in Frankfurt
Certificate of Excellence
Maple Ridge, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not a five star hotel”
Reviewed 4 May 2012

Our stay was for a week long trade show in Frankfurt. We booked two rooms for four people. This worked out to approximatedly $ 5000 Euro for the week included the breakfast.
The rooms were small but a nice bathroom and also clean. As for the service with the exception of the housekeeping, we were dissappointed. There seemed to be a lack of people working in the bar and the restaurant. Usually only one person working in the bar, sometimes hard to get a drink. The last breakfast there I ordered an omelet and never received it. The waitresses were confused and slow to come to the table and when they finally did they were in such a rush to get away that you could barely finish your order. We also sent out for drycleaning and buttons were broken off one shirt and sewn on cuff links on another were missing. We booked these rooms on line and changed the itinerary to leave one day early. We were told that a 90% fee would be charged regardless. I would think upon spending such a large amount and with ample notice we would get a full refund on the one room for one day. Anyways I would not recommend this hotel even with the good location aspect.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Annette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 8 May 2012
Dear Annette,

thank you very much for your opinion of your stay in our hotel. We would like to appologize for any inconvenience caused to you during your stay with us. We asure you that the service as you had to experience it is not the standard of our hotel. Please be sure that we speak to our service and bar staff and we will teach and train them anymore.
It would be our pleasure to welcoming you again in Frankfurt ,
Kind regards
Knut Anton Werner
Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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429 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Velen
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

Only a few meters from the Central Station the doorman will take care of your luggage and the Check - in starts in a warm and friendly atmosphere.
Nice Lobby Bar . Good breakfast area.
Single room with Queen bed, not very large, but nice bathroom with shower.
One of the Business Hotels in Frankfurt.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marathonhuppi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knutanton, Manager at Steigenberger Hotel Metropolitan, responded to this review, 25 April 2012
Dear marathonhuppi,
thanks a lot for your visit in our hotel and your good comments! We are very glad, that you had a nice stay !
Hope, to welcoming you again !
Kind regards
Knut Anton Werner
-Manager-
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
56 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 April 2012

Good hotel, comfortably four star. Nice spacious rooms and sumptuous bathrooms in black marble. It was nice having wi-fi included - essential these days - and it worked well. Would stay again.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cymro29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knutanton, Manager at Steigenberger Hotel Metropolitan, responded to this review, 18 April 2012
Dear Cymro29,
thank you very much for your visit and your opinion of your stay in our hotel.
We are glad, that you had a nice stay !
Looking forward to welcoming you again in Frankfurt,
Kind regards
Knut Anton Werner
-Cluster General Manager -
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mona Vale, Australia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 March 2012

We stay here annually, and it is a very nice place to stay. All forms of transport are right on your doorstep. The rooms are very nice, the gym is great, as too the sauna and steam room facilities.
The restaurant offers excellent dinners and the breakfasts are also top notch. The bar too is great.
Overall, a very well priced establishment for what you get, and where you are.
Highly recommended!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Matt P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 March 2012

The hotel is the nicest and closest to the train...literally right across the street! Convenient to city tour bus take the (red one) which leaves in front of the train and the station has a good tourist office. Our room was a little small but no big deal.... the strangest thing was the knobs on the closet... they were really hard to grab as they were smooth and small and one door had an auto closing string that fought you.... the bathroom was raised and an obvious retro fit.... the handheld shower did leak through the wall on to the rug but it wasn't a big deal... everything worked well enough and the room was warm.... not many english TV channels but not a big deal... the breakfast was very good... get it included.... it had many fresh choices.... the staff was very helpful and friendly.... we never had any issues.... we would return again.

Room Tip: we took the standard room and it was just fine.... not perfect but good bed
See more room tips
  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank megreedy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 21 February 2012

Steigenberger Metro is really well located, right next to the station. If you need to travel by train the following day, this is the perfect place to stay.

Room quality was good, nice wetroom in the bathroom. Staff helpful and friendly. There's a nice bar associated with the hotel as well.

Overall this is a good option for a stay in Frankfurt, directly opposite station and 5 minute walk into the main shopping area of town.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OverSeaOverLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
australia
Level Contributor
90 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 9 February 2012

In comparison to other Steigenberger Hotels in Germany, this hotel is overpriced and the service and quality of the facility is not up to standard.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lucyAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Metropolitan

Property: Steigenberger Hotel Metropolitan
Address: Poststr. 6, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Frankfurt
#29 Romantic Hotel in Frankfurt
#40 Business Hotel in Frankfurt
#43 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Steigenberger Hotel Metropolitan 5*
Number of rooms: 131
Official Description (provided by the hotel):
From the Steigenberger Hotel Metropolitan it takes only a few minutes by public transport or taxi to the Frankfurt Exhibition and Congress Centre, Frankfurt Airport, the banking quarter and the famous shopping mile, the Goethe Strasse and to the Zeil shopping mall. Other landmarks of the Main metropolis such as the Alte Oper, the theatre, galleries and the Senckenberg Museum are not far from the hotel either. ... more   less 
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Also Known As:
Steigenberger Hotel Frankfurt

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