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“ok hotel”

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Steigenberger Hotel Metropolitan
Ranked #75 of 269 Hotels in Frankfurt
Singapore, Singapore
Level 2 Contributor
6 reviews
6 hotel reviews
“ok hotel”
Reviewed 27 August 2012

Hotel was near the north exit of Frankfurt main station. The reason why we chose this hotel was due to an early train connection the following day. The hotel was clean but not as spacious as i expected it to be. Breakfast also fell below standards. It offered the worst breakfast during my 3 weeks stay in europe.

Overall a good hotel is if you have to catch a train connection. Otherwise, there should be better hotels for the given price.

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pradalover1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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English first
St. Petersburg, Florida
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 18 July 2012

This deluxe property is literally at the north exit of the central station. Breakfast was above par and the rooms are very modern with all necessary amenities.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RBStPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 13 September 2012
Thanks a lot for your visit in our hotel, we are glad that you had a nice stay.
Hope to welcoming you again soon,
Best regards
Knut Anton Werner
Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern
Level 5 Contributor
96 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 June 2012

City centre hotels don't normally impress us but we've just had two separate nights (at each end of our holiday) at the Steigenberger Metropolitan and we both agreed that we liked this hotel. The rooms are smartly decorated with a fully tiled bathroom (shower cubicle and bath), air conditioning, free wifi and minibar.
The hotel is adjacent to the Frankfurt main station - we specifically chose this location for it's convenience to the station. Due to the effecient double glazing, this did not present any problems with noise.
The main reception and lounge/bar are typical Steigenberger style and quality supported by very efficient and friendly staff. The dining room looks very elegant but due to our schedule, we only had the opportunity eat breakfast. Whilst a cooked breakfast can be paid for, the cold buffet breakfast was complimentary - an excellant selection of food is provided.
And one final point, contrary to a previous reviewer's comments, the doorman/concierge carried out bags to our room!
Will definately use this hotel again.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dmg31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 11 June 2012
Dear dmg31,
thank you very much for your visit in our hotel and for your opinion of your stay.
We are delighted that you have felt comfortable with us and we wish you a pleasant journey .
Hope to welcoming you again soon,
Best regards
Knut Anton Werner
Cluster General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 27 May 2012

Just returned from a 3 night stay at this hotel on business and quite frankly its great. I was really worried having had very bad experiences with certain hotels in Frankfurt, and usually always stay in the Flemings messe (which is also great). However, I was really pleased with my choice.

Stayed in a superior room which was just perfect. Directly facing the station the room was soundproof and there were no issues with noise (I am a very light sleeper!).

Room of an adequate size, bathroom really pleasant and modern looking with space saving attributes. The air conditioning was excellent, but unusually also the windows of the room can be opened which I like.
Comfortable bed & the free wi fi was really fast as well.

Breakfast was great, the omelettte particularly nice although like in previous reviews the service could have been faster.


Overall a great choice for a business stay in Frankfurt...

  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LJ29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 31 May 2012
Dear LJ 29,

thank you very much for your visit in our hotel and for your opinion of your stay. We are glad, that you had a nice stay.
We wish you a nice trip and it would be our pleasure to welcoming you again at Steigenberger Metropolitan Frankfurt.
Kind regards,
Knut Anton Werner
Cluster General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caloocan, Philippines
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2012

The hotel room is clean and in modern accent. Location very near the train station of which you can buy lots of food. The downside is that no porter to help us with our luggage. Overall good hotel with aircon eventhough its maytime.and with free wi-fi.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elaine312688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 8 May 2012
Dear Elaine,
thank you very much for your visit in our hotel and for your opinion of your stay. We are glad, that you had a nice stay.
We are sorry , that there was no porter to help you with your luggage. Of course, there is always a porter in our lobby to help our guests.
We wish you a nice trip and it would be our pleasure to welcoming you again at Steigenberger Metropolitan Frankfurt.
Kind regards
Knut Anton Werner
Cluster General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Ridge, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 May 2012

Our stay was for a week long trade show in Frankfurt. We booked two rooms for four people. This worked out to approximatedly $ 5000 Euro for the week included the breakfast.
The rooms were small but a nice bathroom and also clean. As for the service with the exception of the housekeeping, we were dissappointed. There seemed to be a lack of people working in the bar and the restaurant. Usually only one person working in the bar, sometimes hard to get a drink. The last breakfast there I ordered an omelet and never received it. The waitresses were confused and slow to come to the table and when they finally did they were in such a rush to get away that you could barely finish your order. We also sent out for drycleaning and buttons were broken off one shirt and sewn on cuff links on another were missing. We booked these rooms on line and changed the itinerary to leave one day early. We were told that a 90% fee would be charged regardless. I would think upon spending such a large amount and with ample notice we would get a full refund on the one room for one day. Anyways I would not recommend this hotel even with the good location aspect.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Annette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 8 May 2012
Dear Annette,

thank you very much for your opinion of your stay in our hotel. We would like to appologize for any inconvenience caused to you during your stay with us. We asure you that the service as you had to experience it is not the standard of our hotel. Please be sure that we speak to our service and bar staff and we will teach and train them anymore.
It would be our pleasure to welcoming you again in Frankfurt ,
Kind regards
Knut Anton Werner
Cluster General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Velen
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2012

Only a few meters from the Central Station the doorman will take care of your luggage and the Check - in starts in a warm and friendly atmosphere.
Nice Lobby Bar . Good breakfast area.
Single room with Queen bed, not very large, but nice bathroom with shower.
One of the Business Hotels in Frankfurt.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marathonhuppi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
knutanton, Manager at Steigenberger Hotel Metropolitan, responded to this review, 25 April 2012
Dear marathonhuppi,
thanks a lot for your visit in our hotel and your good comments! We are very glad, that you had a nice stay !
Hope, to welcoming you again !
Kind regards
Knut Anton Werner
-Manager-
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Steigenberger Hotel Metropolitan

Property: Steigenberger Hotel Metropolitan
Address: Poststr. 6, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Frankfurt
#29 Romantic Hotel in Frankfurt
#40 Business Hotel in Frankfurt
#47 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Steigenberger Hotel Metropolitan 5*
Number of rooms: 131
Official Description (provided by the hotel):
From the Steigenberger Hotel Metropolitan it takes only a few minutes by public transport or taxi to the Frankfurt Exhibition and Congress Centre, Frankfurt Airport, the banking quarter and the famous shopping mile, the Goethe Strasse and to the Zeil shopping mall. Other landmarks of the Main metropolis such as the Alte Oper, the theatre, galleries and the Senckenberg Museum are not far from the hotel either. ... more   less 
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Also Known As:
Steigenberger Hotel Frankfurt

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