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Steigenberger Hotel Metropolitan
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Reviews (490)
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All reviewsthe main train stationtravelling by trainnice hotelgood sizeseparate showerfirst morninga lot of noiseminute walkbusiness stayhotel is locatednespresso machinethe air conditioningconvenient locationsingle roombreakfast was excellentyogurtcity centre
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Reviewed 26 March 2013

We stayed here for a week as we were taking part in an exhibition. Overall it was a very good hotel, although our room smelt slightly of sewers on occasions. The room was very comfortable and the bathroom was very attractive in my opinion. They had free wifi - very important. Food wise - the breakfast was not bad. We had dinner there on a couple of occasions - the food was good, but when there is high occupancy I cannot speak very highly of the service. The waiters were fine but the kitchen was very slow as they were dealing with a lot of room service so I would not have a big dinner there again. I liked the bar area - it was cozy and the service there was very good. I would stay there again.

  • Stayed: January 2013, travelled on business
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Thank retro46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded 10 April 2013
Google Translation

Sehr geehrter Herr retro46,

vielen Dank für Ihr positives Feedback und damit verbundenen Aufenthalt in unserem Hause.
Wir freuen uns sehr Ihr Lob an unsere Kollegen weiterleiten zu dürfen.

Gerne möchten wir uns für die eventuellen Unannehmlichkeiten bei Ihnen entschuldigen bezüglich der Wartezeiten im Restaurant.
Bitte haben Sie Verständnis, dass insbesondere bei a la carte verköstigten Gruppe eine etwas längere Wartezeit zustande kommen kann. Daher informieren unsere Mitarbeiter unsere geschätzten Gäste oft direkt bei der Bestellung. Wir würden uns zukünftig auch über eine vorherige Reservierung sehr freuen um zu Gunsten unserer Qualitätsansprüche planen zu können.

Wir würden uns sehr freuen Sie bald wieder einmal in unserem Hause begrüßen zu dürfen und verbleiben

Ihr Steigenberger Hotel Metropolitan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2013

On our first visit, we chose this hotel solely due to it's close proximity to the railway station (it's right next to it!). However, we have grown to like this hotel - the superior rooms are well equipped, have nice bathrooms but are only average in size.
The room price includes a buffet breakfast with a very generous selection available. This is one of the best buffet breakfasts we've had in a long time.
The restaurant is pleasant, has a reasonable menu but to my mind is well over-priced compared with independent restaurants in the area (having said that, they're prices are comparable with other main hotels in the area).
The reception staff are very well trained, speak perfect English if required and were extremely helpful.
My only criticism was it proved difficult to get a drink from the bar - we waited for over 10 minutes - no bar staff to be seen. Six other customers were also waiting. I mentioned the problem to the Reception staff and they promised to get somebody to serve us. A few minutes later two staff arrived and served us. It's not a major issue, but it would nice if the hotel management could keep an eye on this.
To sum up, we still like the hotel enough to be returning later in the year.

  • Stayed: March 2013, travelled as a couple
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Thank dmg31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded 10 April 2013

Dear dmg31,

Thank you for your positive feedback and recent stay with us.
We are happy to share your appreciation with our team.

Please accept our apologies for the inconveniences we may have caused in regards to your visit to our Metropolitan Bar & Lounge. We hope you agree with us stating that this is not the regular standard. Please be assured that we will brief this within our team.

It is our pleasure to be of service again for your upcoming stay.

Sincerely
Johanna Wamser
Executive Assistant Manager

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Reviewed 17 March 2013

  • Stayed: March 2013, travelled on business
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Review collected in partnership with Easytobook.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded 10 April 2013

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Reviewed 12 February 2013

I booked 1 night here in a single room for a business trip. The room i was allocated was right next to the lift and it was incredibly noisy. I asked to be moved and they said there was only one room left which was a smoking room, which I looked at and didn't like as it smelled of smoke. I went back to booking.com and was able to book other rooms at different categories for that night. So clearly they did have rooms available. I am not sure why they wouldn't offer them, but i wasn't happy with the room or the service.

  • Stayed: February 2013, travelled on business
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1  Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded 8 March 2013

Dear Andrea,

thank you for your feedback. We do apologize for the inconveniences we may have caused.

Unfortunately we have to confirm the procedure of our colleagues concerning the availability that day. It is always our main concern as well as standard procedure to accommodate the individual requests of our values guests in order to personalize our provided services.
The system setup of booking.com as well as all other online travel services allows always to look at all existing room categories as in your case. If you would have proceeded to actually book a room, you would have been prompted to a message that states, the chosen category is not available. Unfortunately that is only visible for an actual booking attempt.

Dear Andrea, we do hope to have answered your questions sufficiently. It would be a pleasure to welcome you back in the not too far distance.

Sincerely
Steigenberger Hotel Metropolitan


Mit herzlichen Grüssen,
Ihre
Johanna Wamser
i.V. Stellv. Direktorin / Executive Assistant Manager

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Reviewed 1 January 2013

I spent here three nights during new years eve in december 2012. The hotel is located in front of the main station, so a perfect position to arrive from airports and move around rhe area. The area is not the best one, as in many big city the railway station is not he best, but here I felt safe. The red zone is in a close street, but choosing the other parallel street is a good deal, avoidi g this area.
Room was nice, with big bath well equiped. Wellness area not so big, with a steam room ( unfortunately out of order) and a Finnish sauna.
Staff really nice and helpful in each request.
Breakfast service good, with plenty of choice: eggs, omelettes, bacon...on request.
We spent also the new year's eve in the restaurant. Really calm and pleasant dinner with really good food.
I can suggest this hotel to all want a good accomodation for a good price!

  • Stayed: December 2012, travelled as a couple
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1  Thank natanBologna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this reviewResponded 7 January 2013
Google Translation

Guten Tag,
herzlichen Dank für Ihren Aufenthalt in unserem Hause sowie Ihre gute Bewertung . Wir freuen uns sehr, dass es Ihnen bei uns gefallen hat und Sie einen angenehmen Abend an Silvester bei uns verbringen konnten. Gerne geben wir Ihr Lob an unsere Mitarbeiter weiter und freuen uns , Sie bald wieder im Steigenberger Metropolitan Frankfurt begrüßen zu können.
Eine gute Zeit im Neuen Jahr wünscht Ihnen
Knut Anton Werner
Cluster General Manager

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