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“Ein gut hotel”

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Steigenberger Hotel Metropolitan
Ranked #74 of 269 Hotels in Frankfurt
Dublin, Ireland
Level 6 Contributor
185 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Ein gut hotel”
Reviewed 14 April 2013

I stayed in the Steigenberger Hotel Metropolitan in Novemebr 2012, while travelling on business. If you are travelling by train, the Metropolitan is 250 metres from Frankfurt Hauptbahnhof (main railway station). The rooms are quiet and have great showers. Breakfast is a great self service continental buffet affair served in a high ceilinged room at the front of the hotel. The area surrounding the hotel can be a little seedy at night. However, this should not deter you from staying at ze Metropolitan. It is close to metro and rail links to get you to your desired destination in downtown Frankfurt am Main.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bones6t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 17 April 2013
Google Translation
Sehr geehrter Bones6T

vielen Dank für Ihr positives Feedback und damit verbundenen Aufenthalt in unserem Hause.
Wir freuen uns sehr Ihr Lob an unsere Kollegen weiterleiten zu dürfen.

Gerne möchten wir Ihnen auf diesem Wege Ihre absolute Sicherheit bezüglich der von Ihnen angesprochenen Lage unseres Hauses direkt am Hauptbahnhof versichern. Wir haben täglich unsere Doormen an unserem Hoteleingang postiert und bisher keinerlei schlechte Erfahrungen zu verzeichnen.

Wir würden uns sehr freuen Sie bald wieder einmal in unserem Hause begrüßen zu dürfen und verbleiben

Ihr Steigenberger Hotel Metropolitan
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440 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level 5 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 April 2013

The location of this hotel is great. Next to the main train station..this meant that we could get to almost anywhere we wanted. Although we went in March, it was still snowing on and off and cold so I was glad I didn't have to walk far to get to the trains and subway. It's just 3 mins away really.

The room was a generous size and turndown service was always prompt. We got small packets of Haribo gummies. A nice touch! And so different from the usual chocolates.

Bathroom was roomy and clean and breakfast spread was good too. I would stay here again if I went to Frankfurt once more.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lfeyal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 19 April 2013
Google Translation
Sehr geehrte Gwenni3,

Vielen Dank für Ihr positives Feedback. Wir freuen uns sehr dieses mit unserem Team teilen zu dürfen.
Wir würden uns sehr freuen Sie bald wieder einmal in unserem Hause begrüßen zu dürfen und verbleiben

mit herzlichen Grüßen
Ihr Steigenberger Hotel Metropolitan

Johanna Wamser
i.V. Stellv. Direktorin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level 6 Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 April 2013

I stayed in this hotel in January and while the weather was snowy and cold as soon I walked up the red carpeted stairs I was in for a treat! I thought the room was excellent and the breakfast too! I can see the negative points that made people say this is not a 5 stars Hotel! Only 1 pillow - surely thats not what people expect from luxury hotels! I'm sure they could bring you more if you ask!? ( I still think it should be there already!) Also the breakfast service should have been a lot more special it did lack of attention to detail considering I could see only 5 (?) customers at that time! They may want to review this process and improve it! On the positive side the hotel is excellent condition, the staff were extremelly polite and well presented and I really enjoyed the toiletries in the bathroom, ''the white company'' I think! The bathrooms are nice! The location is excellent when travelling by train the hotel is next door to the train station!

Room Tip: a room with a view of Frankfurt towers
See more room tips
  • Stayed January 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roberto V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 10 April 2013
Dear Roberto,

Thank you for your positive feedback and recent stay with us.
We are happy to share your appreciation with our team.

Please be assured that you speak “out of our heart” regarding the pillows. We are always strive for best services, but some unforeseen wishes need to be outspoken for us to make our valued guests feel like home. Our housekeeping would be more than happy to have an additional pillow or any other item delivered to your room in just a few minutes.
Apart from this we do already have in most - and by the end of the year in all guestrooms 2 pillows per guest established.
We do also apologize for the inconveniences we may have caused during breakfast and will discuss this within the team for future improvement.

We are looking forward to welcome you soon again to the Steigenberger Hotel Metropolitan.

Sincerely
Johanna Wamser
Executive Assistant Manager
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Athens, Greece
Level 6 Contributor
152 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 26 March 2013

We stayed here for a week as we were taking part in an exhibition. Overall it was a very good hotel, although our room smelt slightly of sewers on occasions. The room was very comfortable and the bathroom was very attractive in my opinion. They had free wifi - very important. Food wise - the breakfast was not bad. We had dinner there on a couple of occasions - the food was good, but when there is high occupancy I cannot speak very highly of the service. The waiters were fine but the kitchen was very slow as they were dealing with a lot of room service so I would not have a big dinner there again. I liked the bar area - it was cozy and the service there was very good. I would stay there again.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retro46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 10 April 2013
Google Translation
Sehr geehrter Herr retro46,

vielen Dank für Ihr positives Feedback und damit verbundenen Aufenthalt in unserem Hause.
Wir freuen uns sehr Ihr Lob an unsere Kollegen weiterleiten zu dürfen.

Gerne möchten wir uns für die eventuellen Unannehmlichkeiten bei Ihnen entschuldigen bezüglich der Wartezeiten im Restaurant.
Bitte haben Sie Verständnis, dass insbesondere bei a la carte verköstigten Gruppe eine etwas längere Wartezeit zustande kommen kann. Daher informieren unsere Mitarbeiter unsere geschätzten Gäste oft direkt bei der Bestellung. Wir würden uns zukünftig auch über eine vorherige Reservierung sehr freuen um zu Gunsten unserer Qualitätsansprüche planen zu können.

Wir würden uns sehr freuen Sie bald wieder einmal in unserem Hause begrüßen zu dürfen und verbleiben

Ihr Steigenberger Hotel Metropolitan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern
Level 5 Contributor
96 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 25 March 2013

On our first visit, we chose this hotel solely due to it's close proximity to the railway station (it's right next to it!). However, we have grown to like this hotel - the superior rooms are well equipped, have nice bathrooms but are only average in size.
The room price includes a buffet breakfast with a very generous selection available. This is one of the best buffet breakfasts we've had in a long time.
The restaurant is pleasant, has a reasonable menu but to my mind is well over-priced compared with independent restaurants in the area (having said that, they're prices are comparable with other main hotels in the area).
The reception staff are very well trained, speak perfect English if required and were extremely helpful.
My only criticism was it proved difficult to get a drink from the bar - we waited for over 10 minutes - no bar staff to be seen. Six other customers were also waiting. I mentioned the problem to the Reception staff and they promised to get somebody to serve us. A few minutes later two staff arrived and served us. It's not a major issue, but it would nice if the hotel management could keep an eye on this.
To sum up, we still like the hotel enough to be returning later in the year.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dmg31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 10 April 2013
Dear dmg31,

Thank you for your positive feedback and recent stay with us.
We are happy to share your appreciation with our team.

Please accept our apologies for the inconveniences we may have caused in regards to your visit to our Metropolitan Bar & Lounge. We hope you agree with us stating that this is not the regular standard. Please be assured that we will brief this within our team.

It is our pleasure to be of service again for your upcoming stay.

Sincerely
Johanna Wamser
Executive Assistant Manager
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London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 February 2013

I booked 1 night here in a single room for a business trip. The room i was allocated was right next to the lift and it was incredibly noisy. I asked to be moved and they said there was only one room left which was a smoking room, which I looked at and didn't like as it smelled of smoke. I went back to booking.com and was able to book other rooms at different categories for that night. So clearly they did have rooms available. I am not sure why they wouldn't offer them, but i wasn't happy with the room or the service.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
flemingshotels, Manager at Steigenberger Hotel Metropolitan, responded to this review, 8 March 2013
Dear Andrea,

thank you for your feedback. We do apologize for the inconveniences we may have caused.

Unfortunately we have to confirm the procedure of our colleagues concerning the availability that day. It is always our main concern as well as standard procedure to accommodate the individual requests of our values guests in order to personalize our provided services.
The system setup of booking.com as well as all other online travel services allows always to look at all existing room categories as in your case. If you would have proceeded to actually book a room, you would have been prompted to a message that states, the chosen category is not available. Unfortunately that is only visible for an actual booking attempt.

Dear Andrea, we do hope to have answered your questions sufficiently. It would be a pleasure to welcome you back in the not too far distance.

Sincerely
Steigenberger Hotel Metropolitan


Mit herzlichen Grüssen,
Ihre
Johanna Wamser
i.V. Stellv. Direktorin / Executive Assistant Manager
Report response as inappropriate
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Additional Information about Steigenberger Hotel Metropolitan

Property: Steigenberger Hotel Metropolitan
Address: Poststr. 6, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#11 Family Hotel in Frankfurt
#29 Romantic Hotel in Frankfurt
#40 Business Hotel in Frankfurt
#47 Luxury Hotel in Frankfurt
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Steigenberger Hotel Metropolitan 5*
Number of rooms: 131
Official Description (provided by the hotel):
From the Steigenberger Hotel Metropolitan it takes only a few minutes by public transport or taxi to the Frankfurt Exhibition and Congress Centre, Frankfurt Airport, the banking quarter and the famous shopping mile, the Goethe Strasse and to the Zeil shopping mall. Other landmarks of the Main metropolis such as the Alte Oper, the theatre, galleries and the Senckenberg Museum are not far from the hotel either. ... more   less 
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Also Known As:
Steigenberger Hotel Frankfurt

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