We booked three lovely looking rooms at this hotel to visit the Xmas market and for the price and prestigious appearance of the hotel I would have expected much much more.
Firstly, the beds were very hard and I still have a bad neck three days later.
Secondly, there was no tea/coffee facilities in the room. Breakfast was at an extra charge.
Thirdly, wifi was not free and when paid for was very poor standard.
Fourthly, room service had an extra delivery charge of 5 euros?! Isn't that the point of room service?!
Also after a long day walking through the Xmas markets I would have preferred better choice of non-German tv in my room.
However on the plus side, the location was perfect for visiting the Christmas market, the shops and eateries.
The room was clean and had a great shower.
All the staff were very friendly, attentive and helpful.
- Room Service