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“Nothing Special, But Not Bad” 3 of 5 bubbles
Review of Favored Hotel Scala

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Favored Hotel Scala
Ranked #104 of 267 Hotels in Frankfurt
Tucson, Arizona
Level Contributor
104 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Nothing Special, But Not Bad”
3 of 5 bubbles Reviewed 7 January 2014

I have stayed here before, so I knew what to expect. The location is great; close to shopping and restaurants. The rooms are "average" for European hotels with the standard amenities. The breakfast buffet is over priced for what you get, so I would recommend eating elsewhere. As others have mentioned, noise from other guests and the outside can be an issue, so I would recommend paying extra for a more quiet room on a higher floor. If you can get a reasonable rate, I would recommend staying here. However, if you are looking for amenities or something special, you will be disappointed.

Room Tip: I would recommend a high floor that does not face the front of the hotel.
See more room tips
  • Stayed December 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank WannaTravelGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plaza_11, Director of Sales at Favored Hotel Scala, responded to this review, 5 March 2014
Dear,
thank you for your reservation in our hotel. Your feedback is important to us and we would like to thank you for your time taking part in this survey.

Best Western Hotels are actually privatly owned and operated. Our BEST WESTERN Hotel Scala is a 3 star hotel directly located in the centre of Frankfurt. We provide convenient standard rooms and modern comfort rooms with aircondition.

The breakfast buffet offers different kinds of breadrolls, bread, different jams, honey, marmelade, cakes and pastry. There are sausages, meat rolls, bacon, fresh prepared scrambled eggs! We do provide boiled eggs, a cheese platter, a cold meat platter, mixed pickles, antipasti and vegetables.
Furthermore we offer cereals, yoghurts, homemade Bircher Muesli, fresh fruit salad (fresh cut, no convenience products).
In addition there are different fesh fruit juices to choose, tea selection and coffee to drink non- stop.
We kindly ask you for your understanding, that the price for the breakfast buffet is reasonable for the choice which we provide for our guests.
At other places you may pay extra for each item, for the drinks and for the coffee. Therfore you will spend more then 14 Euro.
However, we thank you for your stay and hope to welcome you next time in Frankfurt.
With Best regards
BEST WESTERN Hotel Scala
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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303 reviews from our community

Traveller rating
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    78
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    15
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
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English first
Bedfordshire
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 24 December 2013

Stayed here in December 2013. Very pleased with this hotel, we arrived early (10 am) and they allowed us to check in. The room was very clean, had excellent staff and 5 mins walk from the city centre and 10 mins walk from the train station. Breakfast was very good with lots of choice and a lovely, helpful lady. We were visiting for the Christmas market which was excellent, would I return? most definitely.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Morgan7Bedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackpool, United Kingdom
Level Contributor
110 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

I wouldn't normally book a 3.5 trip advisor rated hotel, but location/price/parking pointed me to this one. I wasn't expecting much, despite it not being a budget price, but was pleased with the size & quality of the room. Bed was very comfy. It was as good for the price as you could expect & based on my encounter, definately deserves greater praise

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank antonyschn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
121 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

This hotel is a good no frills business hotel. Small rooms but clean and comfortable. Although we arrived at 8.30am, they were nice enough to let us check in immediately without any extra charge which was very much appreciated. The toilets are very small and did not have the usual amenities that hotels give. The best thing about this hotel is the location. It is a few minutes walk from Zeil Street (shopping) and plenty of places to eat around the hotel. There is also a supermarket (Aldi) just a 2 minute walk from the hotel. Even the trains are close by for those who wish to explore Frankfurt in more depth..Best Western Scala is an ideal choice for business or short stays.. a small impersonal hotel that is clean and comfortable.

  • Stayed November 2013, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Natasha0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nanaimo, Canada
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 30 November 2013

This is a good 3 star hotel which provides good value. I had made an error in my booking and the staff were very helpful in sorting it out for me, going out of their way to correct what had been my error. The location is handy right off of the main shopping street (Ziel) and very close to the main transit interchange (Konstablierwache sp?). The room was small but functional. I did not have the breakfast.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brockman98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frankfurt, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 7 November 2013

Usually I try to avoid chains but was in a rush and if you have no time to select a hotel chains always offer basic standards. It s a average hotel, with old scary elevator, Access to WIFI is complicated and costly, centrally located to a pedestrian zone which allows you to shop and carry short distances.
All in all would stay again but try to get less then 60 EURO

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mdit1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilford, United Kingdom
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 28 October 2013

Last Friday night a group of us were checking in to this city centre hotel.

My colleague turned her back literally for a second and a young man disappeared with her bag - passport, credit cards, the lot!

Could have happened anywhere? I hear you ask.

Possibly yes, but what hotels do not have CCTV security these days? Answer - this one. With loads of 'nair do wells' hanging around outside, as one might expect in a city centre, you might have thought this a sensible precaution.

What 3 star hotels charge over €130 midweek for a night's stay? Answer - this one

Were it not for bi-lingual members of our party,who arranged for the police to be called, helped her with the interview, etc. our colleague who speaks no German would have had to be satisfied with what basically amounted to a shrug of the shoulders from the receptionist - such was the help offered!

Other comments - Bed - a bit like sleeping on a sack of straw, it was so unconformable
Bathroom - tiny, with bath towels to scale, like overgrown face cloths.
Internet - adequate, although having to continually log on every time was a pain.

In conclusion, our unfortunate experience with the thief didn't endear this hotel to me in the first place. Sadly there was nothing really positive about the stay to counter this. .

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plaza_11, Director of Sales at Favored Hotel Scala, responded to this review, 20 December 2013
Dear Sir,

we regret very much, that your colleague had such a bad experience. Please be assured, that such a thing has never happend before and our receptionist was shocked as well, of course. She tried to help where she could and also called the police.
You were a group of people who checked in, so it was very busy at this time. Of course the other members of your party helped. If something like this happened to my friend, I would not leave him on his own.
Regarding the rates please note, that your stay was during a trade fair in Frankfurt. I know countries where the hotel rates are much higher.
For giving extra bad ironic comments we understand, that you were upset.

Again we do feel really sorry for your colleague.
For any further questionss please do not hesitate to contact us at info@scala.bestwestern.de

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Favored Hotel Scala

Property: Favored Hotel Scala
Address: Schaefergasse 31, 60313 Frankfurt, Hesse, Germany (Formerly BEST WESTERN Hotel Scala)
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #104 of 267 Hotels in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3 star — Favored Hotel Scala 3*
Number of rooms: 40
Official Description (provided by the hotel):
Our Hotel Scala is located conviently in the city centre of Frankfurt. You will find shops and department stores within a few minutes by walking. Our Hotel provides 40 guest rooms, standard and comfort class. The comfort rooms offer an aircondition and a safety box. All rooms are equipped with private bathroom, hairdryer and cosmetic mirror. The rooms also have free wifi, minibar, telephone and Satellite- TV with more than 100 international TV channels. In the mornings you can enjoy our hot/cold buffet breakfast. Reception is available 24 hours. We look forward to welcome you at the Scala Frankfurt. ... more   less 
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Also Known As:
Best Western Scala
Best Western Frankfurt
Frankfurt Best Western

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