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“Great Stay”

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Holiday Inn Express Frankfurt-Messe
Ranked #77 of 269 Hotels in Frankfurt
Reviewed 28 February 2013

Thank you very much for the warm welcome and for the great service during my Stay.
The friendliness and the competence of the Employees makes the difference between you ant the other Hotels.

I hope i´ll see you soon.

Amine

  • Stayed: February 2013, travelled on business
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Thank Amine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 4 March 2013

Dear guest,

Many thanks for your sharing your wonderful experience with other TripAdvisor users!
We are delighted to hear that you liked our friendly staff.

Looking forward to welcoming you again to Holiday Inn Express!

Best regards
Martin and team

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148 - 154 of 553 reviews

Reviewed 21 February 2013

Decent hotel for a business trip - 10 to 15Euros away from Messe by taxi. Unfortunately, we ended up in a smoking room, which was pretty smelly no matter how much we aired it out. The beds were bit soft for my taste, but the rooms are nice and clean.

The breakfast is good, but not much choice - great for short stays. The bar serves only frozen pizza, but nice beer. You can download LIEFERHELD app for food delivery and ask the locals to help you out with the language - there's a great Indian food delivery. The staff was really nice, friendly and helpful.

Would not book this hotel again through hotels.com as they did not communicate any of the preferences (two beds and non-smoking room).

  • Stayed: February 2013, travelled on business
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Thank ladamek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 27 February 2013

Dear Guests,

Many thanks for your good review and sharing of some good points regarding your stay.

Regarding the bedding preference, the Holiday Inn Express website offers to book non-smoking and smoking room as long as they are specifically available. On website of online travel agents, the display may indeed vary and not all available room types shown. IHG hotels offer rate parity over all online channels.

We look forward to welcoming you again to Holiday Inn Express!

Best regards
Martin and team

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Reviewed 28 January 2013

I had booked myself in this hotel due to the brand name and the good experience at holiday inn Rome. But now I regret the decision.
The check in was very slow, confusing for the staff and she did not understand what we group of travelers needed during our stay.
The bathroom issues have not been fixed for the last three days of my stay.
The staff really needs to learn what is service attitude.

Room Tip: Check for rooms that have not been painted recently and avoid the stink. The air circulation is bad
See more room tips
  • Stayed: January 2013, travelled on business
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2  Thank Ashutosh W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 12 February 2013

Dear Ashutosh W,

Thank you for taking the time out our your busy day to share your thoughts and comments regarding your stay with us. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect. Please accept our sincere apology for the overall dissatisfaction you experienced during your stay. We also regret you found our level of service less than satisfactory. Rest assured that your comments will be reviewed by our team and take actions accordingly.

Sincerely,

Joel B
Case Manager
IHGCare

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Reviewed 26 January 2013

Well, it saddens me to write this review for this otherwise "good chain" of hotels, and for which I am a priority club member.

to start with had a really nighmarish experience at the front desk while checking in and it continued , as the service desk people just did not recognize the billing issue.

They charged my card right at the time of reservation which was a week before the check in date. after checkin, when i requested to reverse the additional charges( as in our group of three travelers, each had to pay on his own, while reservation was done by me), the lady at the reception just did not seem to understand or cooperate on resolution of the issue.

Instead, ignored and had the guts to say that come monday, when the manager is available, speak to him. i would rate this as one of the worst customer service experience i ever had in my travelling job across the world.

not much to say abt the property, as it is the part of a standard and well recognized chain of hotels. the rooms were clean and tidy. However, the room given to me on arrival did not have a working telephone and internet. had to request and get another room in the evening with all my luggage.

All in all, Pls be sure to double check the reservation and other details before checking in this hotel. and hope you get better service once you are there !!!

  • Stayed: January 2013, travelled on business
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Thank Mishi_Prashant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 28 January 2013

Dear Guest,

Thank you for using the TripAdivor platform to share your experience with other travellers.
As we encourage our guests to use it to share their insights with other , we need to face not only rewarding reviews, but also criticism - and act accordingly.

I have given you the full answer to your complain already in detail personally, but nevertheless, I would like to use the opportunity to outline the outcome for other readers, to make their own picture.

The room rate you have booked, included a deposit requirement for the entire stay upon time of booking, hence the charge to your credit card. Upon check-in, you requested a refund for this, as each traveller should on their own. This has been done by the front desk team. A receipt has been handed-over proving this credit.

Apparently our and your credit card supplier did not do the required magic and instantly reverted the money to your card (this is done once a day in the night by all banks). Coming back to the reception the next day (a weekend day - once again we are both stuck in the banking system), no money on the account apparently. What else should the receptionist do than to refer an emotional guest to the management after presenting the facts which haven't been sufficient?

However, I would like to pick-up one of your recommendations: All travellers, please check you reservation and terms and conditions. You might have actively acknowledged cancellation terms or deposit payments by ticking a box, which you are maybe not aware of.

Looking forward to welcoming you again to Holiday Inn Express!

Best regards
Martin Nock

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Reviewed 8 December 2012

Good clean rooms, comfy bed and good shower - what more do you need for a business trip ? of yes a cup of coffee in the morning - with all those boxes ticked this hotel met expectations. Exceeded on the breakfast. does nothing more or less than it promised.

  • Stayed: December 2012, travelled on business
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Thank Totallycd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 12 December 2012

Dear guest,

Many thanks for sharing your experience on TripAdvisor!

We are happy that you point out your likings such as our breakfast with coffee and the good and clean room.

Looking forward to welcoming you again to Holiday Inn Express in future.

Best regards
Martin and team

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Reviewed 4 December 2012 via mobile

It's in a bad location - takes at least 30 mins brisk wlk from romerplatz area.
It's a dodgy looking area.
They have 1 menu for food in the evening. Pizza. Seriously ?
At least make it German food !

Rubbish wouldn't stay here again.

The staff were friendly and helpful though.

  • Stayed: December 2012
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1  Thank Domhnachdaoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 7 December 2012

Dear Guest,

Many thanks for your review, which we read with deep regret.
However, we appreciate you comments on good service you received.

Apparently we haven't been the right hotel for your travel needs. Holiday Inn Express hotels do usually not offer any kind of food, except breakfast. Our location is in the city of Frankfurt, 7-8 minutes with public transportation from the central station and about 15 minutes from downtown. Walking might indeed end up in a much longer duration. Both, our own website and the TripAdvisor site use maps to indicate the location of hotels for your convenience. Maps do not hide distances.

Thank you again for sharing you thought with other TripAdvisor users.
We hope you visit Holiday Inn Express hotels in the future.

Best regards
Martin and team

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Reviewed 2 December 2012

Holiday Inn Express Frankfurt-Messe is just a average hotel of its kind. Downsides include the bad location (industrial area), high charge for the garage, and the loud street directly in front of it. Very good breakfast definitely has to be mentioned. Friendliness of staff is good, but their competence could be improved.

Room Tip: avoid street side!
See more room tips
  • Stayed: September 2012, travelled with family
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Thank ZiggyDiggy09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FRAGT, General Manager at Holiday Inn Express Frankfurt-Messe, responded to this reviewResponded 4 December 2012

Dear Guest,

Many thanks for your review.

We are glad to hear that you liked staying with us and enjoyed our breakfast and found the staff friendly.

Nevertheless, there seems to be enough room for improvement for us to get 5 out of 5 TripAdivsor points, e.g. by getting our newer staff to good knowledge.

By the way, alternative to our 12 EUR per day covered garage parking, there is always the option to park along the street outside the hotel for free if space is given.

Looking forward to welcoming you to Holiday Inn Express again in future.

Best regards,
Martin and team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Frankfurt-Messe

Address: Gutleutstr. 296, 60327 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #77 of 269 Hotels in Frankfurt
Price Range: £44 - £224 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Frankfurt-Messe 3*
Number of rooms: 175
Official Description (provided by the hotel):
WelcomeChoose the sleek Holiday Inn Express Frankfurt-Messe hotel for a convenient location 10 minutes by taxi from the Messe exhibition grounds, and 20 minutes from Frankfurt Airport. Continental buffet breakfast in our airy Great Room prepares you for a fruitful day at the Messe or exploring the Old Town. Return to your warm-hued Guest room with free wireless Internet access. If you're arriving by car, we're just 1.5 km from the A5 motorway. Frankfurt's Gallusviertel and Gutleutviertel business quarters are 1 km away, while Höchst and Eschborn industrial parks are less than a 15-minute drive. Complimentary wireless Internet in our smart Lobby area means you can plan your day over coffee. Our 2 meeting rooms, with wireless Internet access and natural daylight are tailor-made for private conferences. Bus 37 takes you from our door to Frankfurt central station in 7 minutes. Take a 10-minute stroll from the Holiday Inn Express Frankfurt-Messe to the River Main promenade for panoramic Frankfurt views. The cobbled Old Town and bustling Zeil shopping promenade are 4 km away. Meet and mingle in the granite-floored, open-plan Lobby and browse complimentary newspapers over drinks and snacks. You can check your emails in the 24-hour self-service Business Centre. For restaurant tips and Frankfurt city maps, just ask the friendly staff at our 24-hour Front Desk. At Holiday Inn Express children and teenagers are special guests: up to two children under the age of 18 stay free of charge, sharing room with their parents. According to Holiday Inn Express standards, also breakfast for children is without extra charge, already included in accommodation price. ... more   less 
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Also Known As:
Holiday Inn Express Frankfurt-Messe Hotel Frankfurt
Frankfurt Holiday Inn

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