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“Europa Hooray!”

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Motel One Frankfurt-Messe
Ranked #15 of 269 Hotels in Frankfurt
Certificate of Excellence
Reviewed 19 May 2014 via mobile

Motel One does it again at their Frankfurt location on Europa Allee. No surprises here, with ultra modern furnishings, and a location that's across the street from the new Skyline shopping centre, you've got it all at your fingertips. The rooms are tight, yet livable, and the lounge area is perfect for work or play. There's a lot of road construction happening right now, so the walk to catch tram 11 to get to the old town is a bit tenuous. This will pass and we enjoyed our stay. It's quiet, comfortable, and close to some great restaurants. Sound like a great combination? It is!

Stayed: May 2014
Thank Sixweeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Guest Relations Manager at Motel One Frankfurt-Messe, responded to this reviewResponded 22 May 2014

Dear Guest,
thank you for taking your time and rating our hotel.
We are glad that you enjoyed your stay and are looking forward to welcoming you again.
Kind regards
Your Motel One Frankfurt - Messe

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128 - 134 of 435 reviews

Reviewed 27 April 2014

A harmless three star hotel very close to the fair.

The hotel is still fairly new and therefore all the fixtures and fittings we still in good condition. Check in and out was smooth. Breakfast was nothing to write home about but was adequate.

Generally nothing wrong with it but hard to get excited about it.

  • Stayed: March 2014, travelled on business
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Thank surreygrump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Guest Relations Manager at Motel One Frankfurt-Messe, responded to this reviewResponded 29 April 2014

Dear Guest,
thank you for rating our hotel.
We appreciate it and would be glad to welcome you as our guest at the next occassion.
Kind regards
Motel One Frankfurt-Messe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

Reception looks good, even glamorous...bar and patio also look nice. The hotel is brand new, and it shows. But there is a big BUT....rooms are really, really small, no lockers whatsoever, no mini-bar, no safe and even no soap ... just a tiny bottle of hair and body wash, totally unfit to wash one's hands. Bathroom is predictably small too. A little touch of German humour is the video of a fireplace on TV, really out of place in a clinically (should I say cynically?) designed room. Breakfast is barely ok, no cooked food, but the worst thing is the big mess, bar and restaurant were crowded with people looking for a seat with coffee in their hands. Ok, it's not expensive, it's well located for the Messe, it's clean and it's brand new. Fair enough for a night of sleep. A good hotel is something else. 3 stars only for the cleanness, the location and the nice patio, otherwise it would be 2.

  • Stayed: March 2014, travelled on business
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1  Thank Giorgio D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Leiter Gästebetreuung at Motel One Frankfurt-Messe, responded to this reviewResponded 25 April 2014

Dear Guest,
thank you for taking your time and rating your stay at our hotel.
We apologize for any inconvience caused during your stay.
We are constantly training our team to improve our service and to reduce any insecurities.
Therefor we hope that you give us a new chance at the next occassion.
We would be glad to welcome you as our guest again.
Kind regards
Motel One Frankfurt-Messe

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Reviewed 23 March 2014

Very comfortable and relatively reasonably priced rooms.
Breakfast was also reasonable for the price.

However my two complaints where that for a business hotel the wifi was unusable it was a home connection. For a hotel with so many rooms you would expect better. The hot line you have to call is also chargeable.

I had come down to try to trouble shoot the Wifi upon heading back up to the room.

A "systems" glitch found me locked out of my room for nearly two hours. Their computer had decided I had checked out early and I had to fight to get help. Literally no one would help me or wanted to re-charge me! Eventually a nice manager intervened after first rebuking me for my mistake realized it was theirs...

Came up to the room to find all my stuff had been screwed up in a ball in the corner of the room or put in a plastic bag.

Luckily it was the last day of my trip and they had missed one of my suits. I was told no iron was available to un-crumple my clothes.

I get that hotels have to deal with people overstaying their welcome but a confirmation call or something would have been nice. It's very unpleasant to discover your personal belongings have been roughly handled.

Equally bemusing was it was the same person I spoke to about the Wifi so they knew i was still there!

Perhaps I was unlucky however this was a less than ideal experience after a long day at Messe.

  • Stayed: March 2014, travelled on business
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Thank Sbangsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Leiter Gästebetreuung at Motel One Frankfurt-Messe, responded to this reviewResponded 25 April 2014

Dear Guest,
thank you for taking your time and rating your stay at our hotel.
We would be please to welcome you again as our guest.
Kind regards,
Motel One Frankfurt-Messe

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Reviewed 16 March 2014

This hotel is new, so no surprise on the comfort. The design, as in every Motel One, in pleasant and original. The rooms are clean, big enough, the personnel is very kind and smily (may it last ...), the position of the hotel regarding Messe is absolutely perfect, and having the Skyline Plaza mall very close is a plus.
However, when the hotel is full, the internet connections completely exploded, so it was unavailable. The breakfast could be a bit better in terms of choice. But apart from that, its was perfect.

  • Stayed: March 2014, travelled on business
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1  Thank Groovemasterjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Guest Relations Manager at Motel One Frankfurt-Messe, responded to this reviewResponded 18 March 2014

Dear Guest,
thank you for your kind rating of our hotel.
We are glad that you enjoyed your stay.
We hope to welcome you as our guest again at your next occassion.
Kind regards
your Motel One Frankfurt Messe Team

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Reviewed 12 February 2014

Hotel is really new, well furnished and very warm atmosphere.
Lobby is very big with very big bar area and all the staff is extremely kind and professional.
Rooms are comfortable, clean with a nice bathroom and shower.
Breakfast is quite ok just bit very very busy and sometimes difficult to find a seat.
I recommend the hotel.

  • Stayed: January 2014, travelled on business
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Thank forello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Guest Relations Manager at Motel One Frankfurt-Messe, responded to this reviewResponded 24 February 2014
Google Translation

Lieber Gast,
vielen Dank für den sehr positiven Kommentar Ihrerseits.
Es freut uns, das Sie gerade in den Bereichen Freundlichkeit, Servicebereitschaft und Sauberkeit so zufrieden waren und wir würden uns freuen, Sie bald wieder als Gast im Motel One begrüßen zu dürfen.
Ihr Team vom Motel One Frankfurt-Messe

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Reviewed 31 January 2014

Motel one is one nice place to stay.
It is new hotel near shopping center Skyline Plaza and you can go by foot to the fair.
You have only 4 stations with S-Bahn to the center.
Staff is very friendly and breakfast is ok.
Rooms are nice and clean...

  • Stayed: January 2014, travelled on business
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Thank Lana L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mshanif, Guest Relations Manager at Motel One Frankfurt-Messe, responded to this reviewResponded 24 February 2014
Google Translation

Lieber Gast,
vielen Dank für den sehr positiven Kommentar Ihrerseits.
Es freut uns, das Sie gerade in den Bereichen Freundlichkeit, Servicebereitschaft und Sauberkeit so zufrieden waren und wir würden uns freuen, Sie bald wieder als Gast im Motel One begrüßen zu dürfen.
Ihr Team vom Motel One Frankfurt-Messe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Motel One Frankfurt-Messe

Address: Europa-Allee 25, 60327 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt > Innenstadt
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 269 Hotels in Frankfurt
Price Range: £61 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Motel One Frankfurt-Messe 3*
Number of rooms: 401
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