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“Nice hotel but front desk staff really rude and not helpful.”

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Radisson Blu Hotel, Frankfurt
Ranked #20 of 270 Hotels in Frankfurt
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 April 2012

I stayed there for one night, i asked for help from the front desk(a blond lady) to know what can i do in franfurt on a sunday, she just went evrything is closed and theres nothing to do, turn her back and continue talking to her collegues, was not expecting to be treated like this in a Radisson hotel.rooms are very nice and cozy and breakfast is just amazing..but have way to improve on service!!!

  • Stayed: April 2012, travelled solo
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Thank Leo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_Frankfurt, Manager at Radisson Blu Hotel, Frankfurt, responded to this reviewResponded 30 April 2012

Dear Leo,

many thanks for your comment. I am happy to hear that you liked the hotel in general but were disappointed with our services at front desk. I deeply regret the behaviour of our front desk agent and will also discuss this employee deviance with our Front Office Manager to prevent situations like this from happening again.

Dear Leo, I hope to welcome you again in the near future to demonstrate our "Yes I can Service" attitude.

Kind regards

Stephanie Nierhaus
Executive Assistant Manager

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582 - 588 of 1,988 reviews

Reviewed 25 April 2012

I stayed a couple of times in this hotel for business and I keep returning. It just feels right, even that some rooms could do with a redecoration. Breakfast is excellent, spa is good, gym is good. Selection of TV channels is really good.

Room Tip: Smokers should arrive early since smoking rooms on the 15th floor go quickly.
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  • Stayed: March 2012, travelled on business
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1  Thank rooie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_Frankfurt, Manager at Radisson Blu Hotel, Frankfurt, responded to this reviewResponded 30 April 2012

Dear Mrs. Rooie,

many thanks for your positive feedback. It 's very much appreciated and I will share your positive comment with our staff.

I am very much looking forward to welcoming you again at the only round hotel in Europe.

Warm regards

Stephanie Nierhaus
Executive Assistant Manager

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Reviewed 23 April 2012

This is a nice hotel for a business journey. internet is free which I am really very mad when I have to pay for in expensive hotels. Nice rooms, nice breakfast...Bit far from the centre/old town.
Incredible views with elevator with glass wall...

Room Tip: Ask for high floors
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  • Stayed: April 2012, travelled on business
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Thank Dominus73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_Frankfurt, Manager at Radisson Blu Hotel, Frankfurt, responded to this reviewResponded 30 April 2012

Dear Kyriakos,

many thanks for your feedback. It's the philosophy of REZIDOR to provide complimentary W-Lan and I am glad to hear that you value this service.

I am very much looking forward to welcoming you again at the Radisson Blu, Frankfurt.

Warm regards

Stephanie Nierhaus
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2012

I stayed in this hotel with a small American group right after Easter and all of them loved it. The hotel is located a bit outside the inner city center but still in a good location. The outside as well as inside design of the hotel is uniqe and attractive.

The rooms are very good and offer everything what you need but in addition super views over the city of Frankfurt.

The breakfast buffet is just incredible and offers EVERYTHING you can think about it. It was the best during our roundtrip tour through Germany. A stay over the weekend offers normally the best rates and its hard to beat.

  • Stayed: April 2012, travelled with friends
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Thank Reise-Profi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RD_Frankfurt, Manager at Radisson Blu Hotel, Frankfurt, responded to this reviewResponded 23 April 2012

Dear Reise Profi,

many thanks for your lovely feedback. It's an honor for us to receive such a positive feedback from a professional traveler.

I will share your comment with our staff and hope to welcome you back in the near future.

Warm regards

Stephanie Nierhaus
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2012

Nice and modern hotel, good facilities namely restaurant and bar.
Unfortunately I was given the handicapped room which has a very narrow bed
Internet quality in the room is very poor.

  • Stayed: March 2012, travelled on business
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1  Thank tozepinto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

Not a huge fan of Radisson Hotels, but this one is exceptional. Of course the design is more than intriguing.

Like the exterior, lobby and corridors – the rooms are quite modern. The windows stretch from floor to ceiling. The sunrise is quite a site if you are on a high (ish) floor. The rooms are medium to small in size. The bed provided me one of the better sleeps I`ve had in weeks.

Fantastic buffet breakfast in the lobby and a very large patio to sip your coffee and read the paper.

Location is quite good. It`s a short taxi ride to the city centre.

Someone else paid for the room, so I can`t speak to the value

Room Tip: I hear that some of the "business rooms" which are at the ends of the halls have glass win...
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  • Stayed: March 2012, travelled on business
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Thank markmccauley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2012

The Radisson is not really in the centre of town, but can be easily reached via taxi. For a business traveller, it fits the bill perfectly. Good beds, enough space to work in the room and an excellent breakfast buffett. Staff are also friendly and accomodating.

The gym is small, but has everything one needs to maintain a work-out routine. Overall, it is a little soulless, but defintely recommended.

  • Stayed: March 2012, travelled on business
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Thank Sassy_Traveller_82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Frankfurt

Address: Franklinstr. 65, 60486 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Frankfurt
#16 Luxury Hotel in Frankfurt
#37 Romantic Hotel in Frankfurt
#45 Business Hotel in Frankfurt
Price Range: £66 - £299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Radisson Blu Hotel, Frankfurt 4*
Number of rooms: 428
Official Description (provided by the hotel):
The trio of designers is completed by Mettheo Thun, who was responsible for the design of the 428 rooms. Four different room styles on 16 floors offer a new experience to all guests, also return guests. At home, Chic, Fashion and Fresh are four totally different but also similar room styles, which are inspired by designers of the world. Comfortable style: The rooms of the Radisson Blu Hotel, Frankfurt offer any required comfort to our guests. Generous beds with exceptional comfortable mattresses guarantee a recreational sleep. Floor-to-ceiling windows promise a great sight over Frankfurt or the Taununs, especially in the suites and business class rooms convince with the unique views on the Frankfurt Skyline. ... more   less 
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Also Known As:
Radisson Blu Hotel, Frankfurt Hotel Frankfurt
Radisson Blu Frankfurt
Radisson Frankfurt
Frankfurt Radisson

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