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“Pure Value”
Review of The Pure

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The Pure
Ranked #31 of 269 Hotels in Frankfurt
Certificate of Excellence
GreenLeadersSilver level
Bellingen, Australia
Level 5 Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Pure Value”
Reviewed 29 April 2012 via mobile

This hotel is in a great location if you like urban life. It is also very close to the main station. Pure has a creative city vibe with clean minimalist lines and interesting art. The public spaces are comfortable, well appointed and stylish without being pretentious. Our room was standard but well designed and it was the first hotel room after 6 weeks of travel that had a fridge. The single beds pushed together to make a king were a disappointment but that seems to be standard practice in Europe. Breakfast was great and the espresso coffee made up for the lack of an in room kettle. The staff were very helpful and friendly. They recommended a terrific outdoor restaurant and organised a booking for us. I would happily stay here again.

Stayed April 2012
Helpful?
2 Thank Bellogirlz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Dear Sidneygirlz,

thank you so much for your review upon your stay at THE PURE in Frankfurt, Gemany. We are happy to have fulfilled your expectations and would be delighted to welcome you back again.

Your PURE team
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619 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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  • English first
  • French first
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English first
Stuttgart, Germany
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 28 April 2012

Having seen high rating of the hotel I was expecting much. Unfortunately the place was disappointing. Interiors are designed in modern taste, it all has a simple, modern, minimalistic climate. The room had a trendy radio clock with ipod socket and a flatscreen tv. Great, except that the place was not clean... It was cleaned only superficially, bed was neatly covered in bed linen that was not exchanged after previous guest... I could find hairs on the pillow... Hand towel was also neatly arranged but I could see after-shaving hair on it... Probably due to savings, staff does not exchange all the sheets and towels, only when they look dirty, otherwise you get it from previous guest :-O I could also find on the table a room key holder with previous guest name on it and a half empty bottle of water he left on the table as well... Bathroom door was covered in some spill marks I prefer not to know what were these... Then the noise in the morning... It was a room on the highest floor. I was waken up shortly before 7 am by a lot of noise at it was like that for 1-2 hours. It turned out next to my door was a room for cleaning maides with storage of all cleaning materials, new towels, sheets etc and the staff was getting their trolleys from there, packing it and discussing with each other and laughing, not at all bothering that people might be sleeping around. They were really noisy and did not care at all. It's not a good idea to have place like this next to guest rooms... My room had entrance onto a terrace - cool, but the terrace could be used by other people living next door or probably all other guests, as there was extra entrance door onto a staircase probably. There was no way to lock the terrace door with a key, so it was about having a good trust, that no one will enter your room from the terrace. The Pure is not a cheap hotel and they seem to place them selves in the market on higher shelf, with all this artsy-modern-cubic look. So what, if it does not fill basic requirements as guaranteeing clean surrounding and good sleep...

Room Tip: avoid rooms on 5th floor (last one) - noisy because of cleaning maids storage room in there
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aneeshka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 23 April 2012

The owners follow a theme of originality and their efforts are apparent. Hotel is more suited to younger German business traveller. Overall the property was satisfactory but this was let down by the young male and female on the Front Desk, which also serves as the bar. After checking in I went down to ask some simple questions. Both staff were busy checking in two guests in front of me, so I queued appropriately and waited at a bar seat. The male staff member acknowledged me and said he would only be a moment. The female was also aware I was there and waiting my turn. Both staff elected to continu checking in other guests rather then attend to me. In total 8 guests were checked in before I was approached, with the first of these 8 having gone to their rooms and returning to the foyer to go out. Probably the rudest I have been treated in many years of business and tourist travel.

Room Tip: Probably not the place for non German or older travellers
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JoeandMary1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Dear JoeandMary1,

first of all we would like to thank you for your review upon your stay, at THE PURE in Frankfurt. We are sorry to hear that our service was not satisfactory and will take your critic very seriously, so that this will not happen again. We are not known to have a rude staff and treat our guests with full respect. In your case the service was indeed “poor” as you called it, and we would appreciate the possibility of proving better, at your next stay in THE PURE.

With kindest regards

Your PURE team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pinellas Park, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2012

when i go back home this is where my wife makes us stay. Its nice and clean and the people are nice.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minijjeanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Hi Minijeanie,

Thank you very much for your short review. We are happy to welcome you back “at home” in near future.

With kindest regards

Your PURE team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, Virginia, United States
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 April 2012

After traveling through Italy we had a flight out of Frankfurt, Germany back to the states. We booked with The Pure due the reviews and close proximity to the train station so we could catch a train to the airport the next morning. We were greated with a welcome drink when we checked in and hung out in their modern lounge area. The staff was very friendly. Our room was very modern and had everything we needed. After traveling through Italy we loved being able to go downstairs and relax in their sauna where they have a heated room right before you go into the sauna with seating and showers. We had a great night sleep and were amazed at the spread they had for breakfast. It was the best spread I have had at any international hotel I have stayed in. From shrimp and crab to egss and sausages. They had tons of fruit and juices and the waiting staff was great. Maybe it is because I wasnt that impressed with the hotels in Italy but this was by far the best stay we had on our trip. Highly reccomend.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Giovanni M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Dear Giovanni M.,

wow, now that´s what we call a great review. Thank you very much in the name of our entire staff for this great valuation. We try to keep up an unique standard so that Travellers as you feel at “home”

Looking forward to seeing you back at THE PURE as soon as possible.

You PURE team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germnay
Level 4 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 11 April 2012

We stayed here for a birthday celebration recently and chose this hotel after reading the reviews on Trip Advisor. It was true to the reviews and we loved this hotel! It's small and very personal, which is a refreshing change to many chain hotels. It looks fantastic---the decoration in the lobby and bar /breakfast area is modern, white and minimalist. Our room was small but comfortable, very clean and with some nice touches like an IPod docking station. We had a fantastic balcony with a table and chairs and a great view of the city. The breakfast was excellent--plentiful and delicious with attentive and friendly serving staff.
A word about the price: we actually live near Frankfurt and the weekend rate wasn't much more than the cost of a taxi to take us on the 25 minute journey home! An absolute bargain at 99 € including breakfast and we will definitely return! Finally, the location is excellent, just behind the main train station, so you can get to anywhere in the city really easy using the S or U bahn (metro/tube).
A little gem of a hotel so don't miss out if you find yourself in Frankfurt!

Room Tip: Ask for a room with a balcony!
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JEAPGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Dear JEAPGermany,

well thank you very much for the compliments. We are happy you enjoyed your stay at THE PURE and also have found the time to write such a fantastic review upon it. You are always welcome back to spend a night or two in your Frankfurt “home”!

With kindest regards

Your PURE team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
Level 4 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 5 April 2012

Very modern, amazing breakfast with lots of fresh fruit and vegetables, iPod docking station in room, free wifi = just great. Only downside was the noise from the lift at night but I was probably only nervous to over sleep. Would definately come back.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Finntorp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePure-Steffi, Leiter Öffentlichkeitsarbeit at The Pure, responded to this review, 2 May 2012
Hi Finntorp,

for not oversleeping we offer a wake-up call in the morning, just ask at our front desk. ;-)
But actually we wanted to thank you for your short review. We are glad you had an enjoyable stay and please definitely come back!

Your PURE team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Pure

Property: The Pure
Address: Niddastr. 86, 60329 Frankfurt, Hesse, Germany
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Frankfurt
#7 Green Hotel in Frankfurt
#11 Romantic Hotel in Frankfurt
#22 Family Hotel in Frankfurt
#23 Business Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Pure 3.5*
Number of rooms: 50
Official Description (provided by the hotel):
Settled? Feel like home in the owner-operated and award-winning "Member of Design Hotel", in which you are not just treated as a guest but as part of the family. The surroundings invite you to relax, the creative and homely feel-good gimmicks attract you to indulge, and the neighbourhood and circumjacent places of interest encourage you to sense being home away from home. We feel you - and will make sure to turn your visit into an unforgettable memory in MAINhattan's metropolis. ... more   less 
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Also Known As:
The Pure Hotel Frankfurt
Pure Hotel Frankfurt
Pure Frankfurt

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