Me and a friend stayed at the hotel 4 nights. Although I booked a room with 2 seperate beds, we got a tiny one with double bed. the receptionist agreed to give us a bigger room only if we add breakfast for the entire staying period - 64 Euro total.
Only after arguing with the hotel CEO, which SHOUTED at us and the interferrence of the agent of whom that hotel was booked from, the CEO agreed to give us the room we originally booked with no extra charge.
Although the hotel declares that all the rooms are equipped with a safe, the safe was locked. When we asked to open it, the CEO claimed that it hasn't been used for years, however "the room is safe".
At the reception desk there's a sign which says that the rooms are cleaned every 2 days, whereas during all our staying it hadn't been cleaned even a single time!
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- Also Known As:
- Jaguar Hotel Frankfurt