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“Trendy but a disaster with small kids” 2 of 5 bubbles
Review of 25hours Hotel The Goldman

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25hours Hotel The Goldman
Ranked #21 of 267 Hotels in Frankfurt
Certificate of Excellence
London
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Trendy but a disaster with small kids”
2 of 5 bubbles Reviewed 29 October 2013

We were recommended this hotel by a german friend, as we're from the UK.

This hotel is poorly set up for anyone with children, especially young ones like our son ( 2 at the time ).

The items in the room have sharp metal stylish edges. The bedside lamps, the bedside tables, the tables.

The staff didn't know where any local amenities were. We had to find a pharmacy ( Apotheke ) pronto, none of the staff knew where one was. Strangers in the street with our broken German and their broken English were more helpful.

There was no washing / dry cleaning on the weekend. We got strange looks from the reception staff, confused as to why anyone could need clothes washed on the weekend. Small kids need clothes washed . The staff couldn't point us to a last-ditch coin operated laundry either.

There was no way to get food from the restaurant. The room service food is only from the bar. You're limited to tuna sandwiches or pastas. There is a great restaurant in the same building, but by some amazing administrative restrictions, hotel guests cannot order that food to their room. The restaurant also does not do take-out so you cannot even go in yourself and get some.

  • Stayed February 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank RobertReviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this review, 12 November 2013
Dear Tezza2k1,

We would like to thank you for sharing your review of your stay here on TripAdvisor.
I am very sorry to read that you had an unsatisfying experience with with our front office service. I understand that you were not happy with the not insufficient answers to your questions and requests. Please be assured that we have trained our Front Desk again in order to provide better support and improve the service for all our guests in the future.

Unfortunately, the Goldman Restaurant, is not directly operated by the hotel. We will forward your critics directly to their team.

I hope you will give us another chance in the future.

Nils Jansen
General Manager
25hours Hotels Frankfurt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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605 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
London, United Kingdom
Level Contributor
24 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

Stayed at this hotel for 3 nights and generally had a very nice stay. The reception staff were relaxed and helpful and the rooms were of a funky design whilst still being practical and including all the essentials...desk/comfortable bed/clean shower room/quality shower/air conditioning. Location is not central, although 10 minutes on the number 11 tram from the Hbf, via the Euroepan central Bank, and you are outside the hotel, and anyone who knows Frankfurt will tell you that you want to stay well away from the Central Hbf hotels!!!! Barman was extremely helpful, even lending me his iPad to search for some local restaurants, an wifi was FOC and stable. Breakfast was not anything to write home about, but I am not a big eater in the mornings so some ygurt and fresh fruit works for me. Some decent pastries would not go amiss. I would stay here again.

Room Tip: My room was not street facing and was very quiet.
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  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Glyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
United Kingdom
Level Contributor
117 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 27 October 2013

For 64 euro a night, this is one of the best hotels I've stayed in. The rooms were small, but perfectly clean and well designed. The front desk staff were a bit of a mixed bag - the lady checking us in was lovely and helpful, but the man checking us out was snardy. Small issues I had with the place was the room was extremely hot and the toilet smelt slightly damp. I also didn't like the location - took us around 35 minutes to walk down town.

Room Tip: Don't choose a room that faces the road, as you will need to open your window & it is very n...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lucyloooooo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
192 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
2 of 5 bubbles Reviewed 27 October 2013

Well, for the price you pay, i must not be too critical. But on arrival (it was dark already) you step into a really dark reception area with fancy design stuff around in mostly dark colours. That is not too bad, as you can watch a fancy surfing video in the mirror in the also dark lift (before that though, you have to answer the question what colour your room should have, serious).
My room had a light green carpet with 3cm hair, which i doubt that they are able to keep clean. The rest of the room was 70's style and what I missed most was a proper lamp to switch on over the desk. Only two orange shaded bedlights were all and a wall light. This is definitely too little.
Parking on the busy street outside might be difficult, but not impossible.
Most irritating though was the breakfast lady who ignored me as i arrived just at 6:30 for the opening of the buffet which was not ready. Again, the restaurant is held in dark colours and on the second day breakfast was ready and really good (including newspapers).
What can i say finally: i will not go back, but if you want to visit the clubs around or go to one of numerous car retail shops (Audi is just opposite) or visit the sauna parlours just one parallel street behind, this is the place to go.
And: get a room to the back as Hanauer Landstrasse is busy with cars and trams.

Room Tip: To the back
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  • Stayed October 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank RSF15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hours_Hotels, Senior Sales & Marketing Manager at 25hours Hotel The Goldman, responded to this review, 7 November 2013
Dear RSF15

Thank you for your feedback. The interior design concept of the 25hours The Goldman is based on a cheerful eclecticism and playful retro aesthetic with many fancy details and authentic materials. Worth mentioning are the 49 individually decorated guest rooms telling the story of a Frankfurt personality. In autumn 2012 25hours Hotel The Goldman Frankfurt has grown. In the neighbouring building 48 new guestrooms were built as well as a new lobby-bar and an additional meeting area. The colourful sister got a cool brother. More international but just as playful, the new room interpret the life and work of new “godfathers” who have a lasting impact on our lives. We are sorry, that the designconcept was not your taste but the 25hours Hotel claim is called: You know one, you know none. So we hope that we will welcome you in one of our other 25hours Hotels whether in Frankfurt, Hamburg, Vienna, Zurich or Berlin (which will open soon).

Best regards

Karen Lichtsinn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colorado
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

I stayed at this hotel for 5 nights during a business trip.

The location is great. There's a tram outside the front door that takes you to downtown in a few stops.

The hotel was one of the coolest hotels I've ever stayed in...there was swanky feel to everything. From the bar to the bathrooms. It was easy to see that serious thought had been given to every detail. It's dark and artsy hotel though, so don't expect white marble and crystal chandeliers. Expect clever design and cool art...everywhere.

The staff were friendly and helpful.

I would stay here again.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank m5062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
5 of 5 bubbles Reviewed 25 October 2013

This a great place to stay in Frankfurt. Location is really good and it's close to downtown.
Stuff is really friendly and place is clean and neat.
There are many places where you can eat very close to hotel ( not fancy restaurants, mostly fast food).
Hotel bar is very pleasent and beer is simply fantastic ( Ask for Wolfgang at the bar and he will explain you everything ).
Looking forward to stay again in this place.

GD

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank djgoxxi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guadalajara, Mexico
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

A completely different type of design of the hotel, each room and floor have an specific theme.

Staff is quite friendly and helpful. The hotel is located close to Ostbahnhof and also there is a tram stop nearby. Their parking lot is across the street.

The bar remains open till late at offers finger food that is quite good. I will definitely stay there again.

  • Stayed June 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Zairux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 25hours Hotel The Goldman

Property: 25hours Hotel The Goldman
Address: Hanauer Landstrasse 127, 60314 Frankfurt, Hesse, Germany
Phone Number:
Region: Germany > Hesse > Frankfurt
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#17 Luxury Hotel in Frankfurt
#19 Romantic Hotel in Frankfurt
#21 Business Hotel in Frankfurt
#24 Family Hotel in Frankfurt
#25 Best Value Hotel in Frankfurt
Price Range (Based on Average Rates): £
Hotel Class:4 star — 25hours Hotel The Goldman 4*
Number of rooms: 97
Official Description (provided by the hotel):
The 25hours Hotel Frankfurt The Goldman is located on Hanauer Landstraße, the hub of Frankfurt‘s creative east end. The colourful rooms are as diverse as the district itself and tell the stories of local and international patrons. In the Goldman restaurant, a relaxed atmosphere with a maritime feel meets highquality regional products and creative ideas, which always hit the right spot.97 rooms • Mini-bar • Safe • iHome Sound Dock • iMac workstations • Free Wi-Fi throughout the building • Free MINI rental • Jogging corner • Free bicycle rental • Goldman restaurant • Oost bar • 2 function rooms • Parking spaces ... more   less 
Reservation Options:
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Also Known As:
Goldman 25hours Frankfurt
Hotel Goldman 25hours

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