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25hours Hotel The Goldman
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Reviews (723)
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204 - 209 of 723 reviews
Reviewed 17 February 2014

The last few months I have stayed at 25 Hours The Goldman for a few day per week. I very much liked staying in this hotel. The atmosphere is warm and creative, the personel is more than helpful, the rooms are cosy and comfortable. Tram 11 brings you to the towncenter within a few minutes, or you could have a nice walk. I highly recommend a stay a this hotel.

Room Tip: Choose a room at the back side...
  • Stayed: February 2014, travelled on business
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1  Thank jvddoes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2014

We stayed a weekend for an unbeatable deal. The staff is super friendly and the rooms are clean and very nice. It seems every floor has different colour and theme. We stayed on the 5th floor which was entirely in red. Rooms as well ;) The location is very convenient. Tram No. 11 brings you right downtown in just a few minutes. We asked for a quiet room, which was no problem and actually couldnt hear a thing from busy Hanauer Landstrasse. Will def. come back!

Room Tip: If couple ask for 5th floor ;)
  • Stayed: February 2014, travelled as a couple
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1  Thank Susanne732014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

Nice and fresh on the inside, a bit questionable surroundings, did not fit the hotel.

When we got here it was just one pillow and one blanket in the room even though it was 2 persons in the reservation.

We ate breakfast every morning of the stay, it was ok, if you eat LCHF, but the bacon was always out! The coffe was of various standards.

Stayed: January 2014, travelled as a couple
Thank Goteborgarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded 6 February 2014

Hello Goteborgan

Thank you for giving us your opinion of your recent stay at our hotel.

I will pass your comments to our housekeeping and service teams to ensure that we can improve our service quality.

Kind regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

We give an average rating due to the not very attractive location and dusty and small rooms.

Advantages of the hotel:
- intresting design
- good service

Overall, among the 4* hotels we think the Goldman hotel ranks right in the middle.

  • Stayed: September 2013, travelled as a couple
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1  Thank Iv_Ka_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded 2 January 2014

Hello Iv_Ka_O

We would like to thank you for sharing your review of your stay here on TripAdvisor. We will take your comments to provide better service to our guests.

Best regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

I recently stayed at The Goldman on a business trip after it being recommended by a colleague. The hotel seemed to be in a nice enough, safe, local neighbourhood which was great.

On arrival we were greeted by two - well one just stood there! - seemingly nice girls who then were a bit rude and pedantic and less friendly the more we dealt with them.
We went into our rooms and after our flight, train & tram ride on the hottest day of the year, were dying to get into our cool rooms to rest, relax and chill out. Chill being the operative word. What we weren't prepared for in this stifling oppressive heat, was *shock horror* no air con!! When we realised we were both experiencing this we, no pun intended, hot footed it down to Reception to ensure we'd got this right and there actually wasn't cool air to be found! We were greeted by a be,used Receptionist who didn't really care and offered us one room but informed us that we'd have to pay €130 extra which wasn't an option. Dejected, and sweaty, we gave up.

Apart from this our experience was wonderful as the breakfast and lounge bar staff and service was perfect and what you would hope for and expect - friendly, kind, polite, attentive and efficient. When we asked one of the staff at breakfast for some tips on what to do that morning, he sat with us and showed us on a map where to go, what to do and how to get there. It was lovely and so helpful.

I would probably still recommend the hotel - and insist that you try out the adjacent restaurant for dinner (also called The Goldman but it was there first and is not part of the hotel). We did find it pricey for what we got though which was an expensive oven but maybe those are Frankfurt's prices!

It is also really handy as the tram stops right outside the hotel.

Room Tip: Ensure you request a room with aircon, our lack of it made ours an extremely unpleasant stay as we visited during a 30C heatwave!
  • Stayed: June 2013, travelled on business
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Thank natters1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25hoursHotelCompany, Manager at 25hours Hotel The Goldman, responded to this reviewResponded 2 January 2014

Dear Natters1979

Thank you very much for your detailed feedback. I apologize sincerely for the negative experiences we created for you. The arrival experience is the first impression you get of a hotel and if that is not positive, the entire stay will most probably not become a memorable experience.

We will take your comments to heart and I hope that you will give us a new chance to show you that our services are usually on a very high standard.

Best regards

Nils Jansen
General Manager
25hours Hotels Frankfurt

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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