We booked a room in november. The day before our trip we send a mail to the hotel to let them know that we would arrive late and that this would not be problem. We got an answer: it would be no problem. Everything was alright for our booking.
When we arrived at the hotel, there was NO room for us. The money was already taken of our creditcard, so we paid for a room that we did not get. The staffmember behind the desk was very unfriendly and even told us to go sleep in the streets.
Another staffmember came and he was more friendly. We ended up in another hotel in the neighbourhoud (they arranged it for us). So it was very late when we could finally go to bed. Nice start of a businesstrip!
Maybe we were lucky to go to the other hotel, because the staff there was very friendly and it was in a quiet street (Leonardo hotel is in a very noisy street).
- Official Description (provided by the hotel):
- The hotel is located adjacent to the central railway station and has optimal transport connections. All rooms have modern furnishing and facilities, just under half of the rooms have a balcony and are facing inwards, and all rooms have W-LAN access and a flat screen TV. Enjoy a peaceful and relaxing lounge atmosphere in the middle of the lively Main metropolis, ideal for business travelers and city tourists. ... more less
- Reservation Options:
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- Also Known As:
- Leonardo Hotel Frankfurt City