Stayed for 3 nights room on 3rd floor. Weather hot. No air con, so bedroom very hot. There was a balcony but it has no roof and there were two cheap plastic chairs with cushions, no table. Room small even though it was a 'superior' room. Dark furnishings. Tiny bathroom. Very mean on toiletries which were not replaced each day. Nice soft towels and bathrobes. In our package, mini bar contents were free apart from spirits. Very unpleasant smell in room. We first thought it was the drain in the bath, but discovered it was the carpet in front of balcony door which had a large dark damp patch. Animals are allowed in hotel, so we thought it was left by a previous occupant's dog. Staff tried cleaning or spraying it first, but we complained this hadn't worked. Unannounced a workman arrived, cut out a large piece of carpet and replaced it with a new piece. This didn't completely get rid of the smell. Really, the room should have not have been let out in the condition it was in - it was also generally dusty. Housekeeping clearly hadnt been doing their job and the staff were curiously uncommunicative throughout. The lift creaked and groaned comically and like much of the hotel had seen better days. The breakfast room was beautiful - food was ok but there was only 1 waitress. We finally achieved an appropriate discount after pushing the reception staff several times following their meagre first offer. There was no official apology throughout. Given its location and online writeups, we had expected something a bit special but we certainly didn't find it so.
- Official Description (provided by the hotel):
- Sleep and meet right next to the Schlossgarten in the middle of the historical town of Fulda. The hotels offers you an unique combination of modern amenities and a princely atmosphere in the Apollo ballroom with view to the extensive garden. Culinary treats are best tasted in the vaults of the hotel's restaurant Diana cellar. ... more less
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