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“Awful!”
Review of PLAZAHOTEL Hanau

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PLAZAHOTEL Hanau
Ranked #14 of 16 Hotels in Hanau
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Awful!”
Reviewed 20 April 2013

The staff is not helpful at all!
We did a family trip: we were 3 couples with kids. All the fridges of all 3 rooms were not working. We asked the reception to fix it and they just informed us they couldn't... End of the story. Ok, but still a WARM bottle of water (30cl) from the mini-bar still costs 3 euros.
They hardly provided 2 baby-beds for the two kids we have, but with no bed sheets blankets or pillow. To have them we had to ask 3 times. The carpet is 20+ years old and dirty. I had rush and asma for the whole stay due to the dust.
Very poor breakfast.
The only good thing is the location,which is close to the center.
Terrible stay.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ewurm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
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English first
London
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2013

We stayed at this hotel during Frankfurt Messe as other hotels had their rates extremely high. So we, leisure travelers, found this hotel as a perfect solution for that particular weekend. The hotel is about 15 min. walk from Hanau railway station and within a minute walk from Hanau central part, where you can find lots of nice shops and restaurants. Hotel staff was friendly and welcoming. The bedroom and bathroom were very spacious. There was a temperature control and a fridge in the room. Although room windows overlooked the roundabout, we didn't hear any noise at night or early in the morning. Moreover, it was very nice to receive manager's special thank you note when we got back to the UK. What a nice gesture and a proof that they do care about the guests staying at the hotel!
Hanau is just a 20 min. train journey from central Frankfurt station and we paid about 25 EUR for a return ticket for 2 people, including transport in Frankfurt. Train service is quite frequent - we didn't have to wait longer than 10 min.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulijaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham
Level Contributor
61 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 January 2013

Stayed here on a recent business trip to the area as it was the only hotel with rooms available (perhaps that should indicate something?). The hotel was OK, rooms were clean and of decent size, service was good and breakfast was fine. Would have liked coffee making facility in room and i'm not a fan of two narrow beds with thin duvets, as is common in Germany. I thought it would be a walkable distance from the hauptbahhof when I booked it, but actually seemed a long way.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dan_eyre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 December 2012

I stayed at the hotel for 2 nights. The location was very convenient, everything was at walking distance. The rooms were very nice and convenient. The price inclusive of breakfast was quite economical. The hotel staff were also kind enough to give complementary wi-fi access.

Would recommend it anyone who wants to be in Hanau.

  • Stayed December 2012, travelled on business
    • Service
Helpful?
Thank Bikash A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
philadelphia, pa
Level Contributor
104 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 30 May 2012

The room is a decent size with a large enough closet and desk. The room is also fairly clean. I had a room on the 3rd floor that overlooked the traffic circle, so it was noisy during the day. The problem is that in hot weather, the window needs to be open and makes it that much noisier. There are some rooms with air conditioning, but none available for me to occupy. The shower head is great, but the drain was very slow. I requested it to be fixed, but nothing was done. The best thing about this hotel is the breakfast. It was included in my rate of less than 100 Euros. Another positive is the distance to the shopping area and restaurants.

Room Tip: Ask for a room with air conditioning
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kimjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cumbria england
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 October 2011

had to check out 3:30 am because I was given a smokers room - 'no more rooms sorry' end of story! sat in reception until the morning then went to Frankfurt for hotel, so customer service is not priority! That aside hotel is a little run down, very basic bedroom, very basic shower room, will not return (based on hotel/room facilities rather than the bad experience)

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnnymy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Hanau hotels

UK
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 August 2011

This was a good place to stay for one night in Hanau. Clean, friendly and central. My room was at the back so pretty quiet apart from the planes but they'd be hard to escape anywhere! No A/C though so it got very hot with the windows closed.

Room Tip: ask for a room at the back as it's on a main road and roundabout
See more room tips
  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Mel32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PLAZAHOTEL Hanau

Property: PLAZAHOTEL Hanau
Address: Kurt-Blaum-Platz 6, 63450 Hanau, Hesse, Germany (Formerly Arcadia Hotel Hanau)
Region: Germany > Hesse > Hanau
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 16 Hotels in Hanau
Price Range (Based on Average Rates): £
Hotel Class:4 star — PLAZAHOTEL Hanau 4*
Number of rooms: 149
Reservation Options:
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Also Known As:
Golden Tulip Hanau

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