The staff is not helpful at all!
We did a family trip: we were 3 couples with kids. All the fridges of all 3 rooms were not working. We asked the reception to fix it and they just informed us they couldn't... End of the story. Ok, but still a WARM bottle of water (30cl) from the mini-bar still costs 3 euros.
They hardly provided 2 baby-beds for the two kids we have, but with no bed sheets blankets or pillow. To have them we had to ask 3 times. The carpet is 20+ years old and dirty. I had rush and asma for the whole stay due to the dust.
Very poor breakfast.
The only good thing is the location,which is close to the center.
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- Also Known As:
- Golden Tulip Hanau