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“Beautiful Peaceful Hotel”

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Sheraton Offenbach Hotel
Ranked #3 of 28 Hotels in Offenbach
Reviewed 23 June 2011

This lovely hotel is located in Offenbach, which is about a 15 minute train ride to the centre of Frankfurt. The hotel is modern and very quiet and peaceful, and the staff are really helpful and friendly. The rooms are spacious, clean and well appointed, we were very impressed with the bed, it is probably the most comfortable bed I have slept in ! The buffet breakfast was really good with no limits on choice and dinner in the hotel restaurant was good value for money. The hotel is located close by the train station and there is a large shopping area nearby as well (less than a 5 minute walk), and there are also plently of restaurants to choose from. I would highly recommend this hotel and would definatley stay here again myself, although it isn't in the centre of Frankfurt, it is a really easy train ride to get there (get off at Hauptwache station), this hotel is worth it !

  • Stayed: June 2011, travelled as a couple
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Thank Nic1405
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 8 July 2011

Dear Nic 1405,

thank you so much for sharing your very nice feedback with the Tripadvisor community and with us – the team of the Sheraton Offenbach Hotel!
You put a very big smile on our faces when we read your comment, because it is one of our highest aims to meet our guests expectations through offering warm, welcoming and individual service to you.
I totally agree with you about your opinion of our Sweet Sleeper Beds. They are so comfortable, because they are specially designed to eliminate uncomfortable pressure points that cause tossing and turning and therefore it improves your circulation for a better nights sleep.
We are really looking forward to your next visit.

Warm regards to far away Sydney,

Your Hotelmanagement Team

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202 - 208 of 411 reviews

Reviewed 13 June 2011

It is not in the centre of Frankfurt but chances are most people do not have their meetigns there anyway so do not be put off by the Offenbach addres which is only a few miles from the centre of Frankfurt.
There is a nice terrace outisde which is part of the palace/parl complex that the hotel is next door to. Great if the weather is good which is notmally from April until October in the continental climate of the area.
The hotel itself is good but not spectacular - perhaps even a bit boring - but the simple fact is that it is modern, everything works, the staff are friendly , the bed is good. F&B is expensive but then the accommodation in Germany is always a lot cheaper than in all neighbouring countries or the UK.
Good value for money.

Stayed: May 2011, travelled on business
Thank LondonTelegramSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Assistant to General Manager & Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 16 June 2011

Dear LondonTelegramSam,

thank you for sharing your impressions about your stay with us and the Tripadvisor Community!

It is wonderful to see you enjoyed your time spent with us and that you especially liked our summer terrace.
We hope to welcome you back during summertime, so you could enjoy the different events like barbecues, summer lunches and a Jazz Brunch, which will be taking place on our summer terrace.

Do not hesitate to contact me whenever you will visit us again. I will help you to find things to do and to see during your spare time here in and around the Sheraton Offenbach.

Warm regards,

Wiebke Gauglitz
Assistant to General Manager & Human Resources

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Reviewed 8 June 2011

Though located outside frankfurt, the train station is in a walking distance. Get to enjoy the quaint town atmosphere also.
rooms though small.....but luxurious. The staff was helpful and courteous.
evening gets a bit slow.... but then quiet environment gives you a peaceful sleep.

  • Stayed: October 2010, travelled on business
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Thank Nishesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Assistant to General Manager & Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 16 June 2011

Dear Nishesh,

Sunny greetings to India!
First of all let me thank you for having taken a moment of your time to share your impressions as a guest at the Sheraton Offenbach with us and the Tripadvisor community!
If you would return within the summer months you would be able to discover a lot more, than you might have seen in October, when you stayed with us.
On Friday, the 17th of June 2011 we will celebrate the official opening of the terrace with a delicious barbecue and from then on until fall there will be different events going on every week. It is also a nice place to relax, work, socialize or dine.

We hope to welcome you again soon!

Kindest regards,

Wiebke Gauglitz
Assistant to General Manager & Human Resources

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Reviewed 1 June 2011

If you find yourself in Offenbach, then I would highly reccomend this hotel. I have stayed here a couple of times and don't really have any complaints. There are plenty of great restaurants and bars within easy walking distance. The staff is very friendly and helpful.

  • Stayed: May 2011, travelled on business
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1  Thank rayd01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 6 June 2011

Dear Rayd01,
i hope you had a safe journey back to Atlanta!
Thank you for taking the time to evaluate the Sheraton Offenbach here on Tripadvisor.
We are looking forward to welcome you soon again.
Please contact me, if there would be anything we could do to make your stay with us even more enjoyable!

Best regards,
Wiebke Gauglitz
Assistent to General Manager & Human Resources

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Reviewed 29 May 2011

This is purely a arrival/departure hotel (into Frankfurt) for long journeys within Europe. The tour group was put in the bottom floor which had a musty smell in the hall ways. The air conditioner never worked from the beginning of the two weeks to the end when we rerturned, had to open the window at night to breathe. The breakfast buffet is very good, was always consisent with many optionsr. If you are interested in beinging in the downtown area, select another options, this is way out and nothing is much around there. Free internet is a plus for sure.

  • Stayed: May 2011
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1  Thank chloe1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2011

This hotel was so bad I actually wrote a letter to the Starwood Preferred Guest Program. Here is a copy, which I believe sums it up....

To whom it may concern,

I have been a member of your program for nearly ten years. The majority of that time has been spent within the Platinum membership tier. Therefore it is suffice to say that I have grown accustomed to the high standards maintained by your hotel chain. Unfortunately, it is the lack of high standards in one of your hotels that causes me to write to you today.

On 05/13/11 I and two of my colleagues, stayed at the Sheraton Offenbach Hotel in Frankfurt, Germany. Normally, I am not one who nitpicks or takes the time to complain, however I am making an exception in this case because this particular hotel is the most unaccommodating Sheraton I have experienced in ten years of travel.

Unlike every other Sheraton that I’ve stayed, this hotel does not offer a concierge lounge to its platinum level guests. To add insult to injury, the Sheraton Offenbach does not even offer its top tier level guests a discount certificate for breakfast. Clearly there are no membership benefits or incentives to join SPG at this location as everyone is expected to pay an outrageous rate of 22 euros for a simple breakfast.

Despite the fact that we were placed on the SPG floor, my room was reminiscent of a hotel room in Europe circa 1980. It was extremely small and did not have wireless capability. The 15 inch television was placed atop of a drink cart on the left side of small bed that might as well have been a concrete slab. Perhaps worst of all, was that the room was unbearably hot. The fact that the air conditioning was set to its coldest setting had zero affect. When I mentioned this to the young lady at the front desk, she informed me that the cool air inside the hotel is regulated by the outside temperature of the hotel. If this was an SPG room, I shudder to think of what a regular room may have looked like.

In short, I hope that improvements are made to this hotel, as this particular location is not representative of the rest of your chain. I doubt we will be returning there anytime soon.

Thank you for your attention,
XXXXX XXXXXXX

  • Stayed: May 2011, travelled on business
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Thank XpertTravlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 6 June 2011

Dear Mr. XpertTravlr,

Once again thank you for your constructive feedback.

I hope you’ll accept my sincere apologies for not having met your expectations as a Platinum Preferred Guest.
Since Platinum preferred Guests are our most loyal guests, we highly appreciate every feedback that helps us to improve our services and create exhilarating experiences for our guests.

After writing your letter to the Starwood Preferred Guest Customer Service, our Front Desk Manager has already been in contact with you to explain and solve the problems you experienced during your stay with us.

Mr. XpertTravlr, I am sincerely asking you to give us a second chance to convince you of our affectionate service. And since we will be equipping all guest rooms with flat screen TV`s within the next few months, you would be able to have a more enjoyable television experience.

Please contact me directly, if you are planning another trip to Offenbach.
I would be pleased to personally arrange everything to ensure that you will leave convinced of our high service standards and the Sheraton Offenbach as a great place to be.

Warm regards,

Wiebke Gauglitz
Assistent to General Manager & Human Resources

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Reviewed 20 March 2011

Nice Hotel, we found it a little hard to find. Centrally located in Offenbach within walking distance to shopping, nice stroll down to the river and a few places of interest close by

  • Stayed: August 2010, travelled as a couple
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Thank redwreck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 6 June 2011

Dear redwreck,

thank you for your nice comment about your stay at the Sheraton Offenbach!
I hope you will visit us again, whenever anything brings you back to Offenbach!

Warmest regards,

Wiebke Gauglitz
Assistent to General Manager and Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Offenbach Hotel

Address: Berliner Str. 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 28 Hotels in Offenbach
Price Range: £70 - £232 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Offenbach Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
Modern lifestyle at the centre of Offenbach - the best establishment on this tranquil midtown square has 221 sunny, modern rooms that combine elements of neo-baroque with postmodern architecture. The expansive garden terrace and the close proximity to Busing Park make the Sheraton Offenbach Hotel an in comparable location. Central Frankfurt, the trade fairs in Offenbach and Frankfurt, the highway and the airport can be reached quickly. The rooms combine snug comfort with style, atmosphere and an impeccable service. The restaurant PURE serves light European-American dishes and PURE snacks. The OneEleven Bar beckons for a drink or two. Choose from 111 delicious cocktails or ask our bar wizards to mix you the drink of your choice. The best place to unwind is in the hotel's own spa. The building Busing Palais is directly connected with the hotel. Once a manor house, it is now used as an event centre with a unique atmosphere. A choice of 13 different conference rooms is at your disposal. Parking available for a fee. ... more   less 
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Also Known As:
Sheraton Offenbach Hotel Offenbach
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton

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