We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A good choice for business”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Sheraton Offenbach Hotel
Ranked #3 of 28 Hotels in Offenbach
Reviewed 2 February 2014 via mobile

I was part of a business conference at the Sheraton in Offenbach, and the venue offers everything you could possibly want to conduct small to mid-sized meetings. The only thing that was a bit of a hindrance was that office spaces had to be vacated at night. We felt that it should be possible to use rented office spaces 24h.

Rooms are clean and functional. Venue is located in a central area in Offenbach, so if the hotel's buffet is not to your liking (which would be understandable, as it isn't huge) you have plenty of choices within a 10 minute walking radius.

Despite the location, noise levels remained reasonable.

Stayed: January 2014, travelled on business
Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 7 February 2014

Dear Oliver P,

Thank you very much for sharing your opinion about your stay at Sheraton Offenbach on Tripadvisor. Since we are striving for improvement of our service your feedback, might it be positive or negative, is very much appreciated. Thank you for taking the time.

Even though I like to read your compliments regarding our comfortable meeting rooms, but I am very sorry, that we have not been able to meet your expectations in every detail.

It would be a delight to welcome you back at Sheraton Offenbach Hotel in the near future. Please feel free to contact me at any time, if I can be of any assistance.

Kind regards,
Leokadia Wellner
Personal Assistant to General Manager and Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (394)
Traveller rating
Traveller type
Time of year
Language
  • More languages

127 - 133 of 394 reviews

Reviewed 18 January 2014

Hotel staff were very friendly and accomodating. The Room was ok, nice beds, clean, internet service expensive, food in the restaurant was very nice, no german food on the Menu which was sad.

The free wifi in the lobby never worked.

Its the best hotel in the area.

Room Tip: Stay near the lifts
See more room tips
  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hugo h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Personal Assistant to General Manager and Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 22 January 2014

Dear hugo h,

Thank you very much for taking the time to provide us with your heartfelt, valuable review regarding your stay at the Sheraton Offenbach Hotel. We are delighted to hear that you could enjoy a nice time in a good location.

It would be a pleasure for us to see you as a guest in our hotel again soon.

With warm regards,

Leokadia Wellner
Personal Assistant to General Manager and Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2013

This hotel is built on a former castle's property (the castle is still there in the back) and seems to be a good location for a few days if one is doing a tour of Germany. Hotel staff was very friendly and accomodating. Rooms are mostly pleasant, food in the restaurant was lovely. Close to a nice shopping area and restaurants. Also close to the subway for heading into Frankfurt.

  • Stayed: October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mjs7844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Guest Relations Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 6 January 2014

Dear mjs7844,

Let me thank you on behalf of the entire team of the Sheraton Offenbach Hotel for having taken a moment of your time to share your impressions with us. We appreciate your feedback and we are delighted to read you had such a memorable stay with us!

It is true, that the hotel is located right in the heart of Offenbach, which means the cinty center, as well as the river area are within walking deistance. In case our guests would like to visit Frankfurt´s city center or the exhibition ground, we suggest to take the metro / S-Bahn, which takes a maximum of 15 - 20 minutes. and is really comfortable.

On any upcoming visit I will be happy to find more highlights in & around Offenbach to visit and meantime I remain,

With warm regards

Vanessa Witsch

Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

Lots of towels and pretty clean. However, internet is only available in the lobby and free only if you sign up for a free hotel membership at the front desk. I wish there was an electric tea kettle in the room because I love my tea in the mornings, but that's just a personal request. If you're looking for adapters for your electronics or toiletries or food they are right by a shopping area where you will find stores like Saturn and Rewe. The staff can direct you.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SynCity2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Front Office Manager at Sheraton Offenbach Hotel, responded to this reviewResponded 9 January 2014

Dear Syncity20,

Thank you very much for your evaluation and for sharing your thoughts and suggestions with us and the Tripadvisor community - your detailled discriptions are surely appreciated by many other travellers!

We are delighted to read you enjoyed your time spend at the Sheraton Offenbach hotel and on any upcoming stay I will be happy to arrange the room as per your individual requests. Feel free to contact me directly and meantime I remain,

With warm regards from the entire team,

Vanessa Witsch
Front Office Manager
vanessa.witsch@sheraton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

Close to s-bahn S1 and S8 (direct to Hbf and Flughafen). Only 25 minutes to the Messe. Rooms are clean and comfortable. Very welcoming service from front desk staff and housekeeping. Great option for reasonably priced accommodation during fairs when Frankfurt city hotels ratchet their prices to unreasonable levels.

Stayed: October 2013, travelled on business
Thank EconRealist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 3 December 2013

Dear EconReali...,

Thank you very much for posting your feedback regarding your stay at the Sheraton Offenbach Hotel at TripAdvisor.

I totally agree with you, our hotel is a great alternative to stay in Frankfurt city. And we are located very central in Offenbach, just across the street are some restaurants and the shopping area.
I am happy that you enjoyed your stay at our nice Hotel. Especially I like to thank you related to your comment of staff. We are always glad to read such nice words, this motivates us in a certain extent.

I hope we can welcome you soon again!

Best regards,

Mareike Suderleith
Assistant to the General Manager and to Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

We stayed at the Offenbach at the beginning and end of our bus tour through Eastern Europe. The hotel was adequate and the staff friendly. We did not have a safe in our room but were told they are in the process of renovating all their rooms. The breakfast was good although when one of our fellow travellers asked for orange juice from a staff member passing by with a tray of orange juice, we were told we are not entitled to the “real orange juice” because we are part of a bus tour and, therefore, only paying 7 euros for our breakfast as opposed to other guests who are paying 22 euros. Guess that only entitles us to Tang. If that’s the case, I would have to say the breakfast is not worth 22 euros. I don’t object to the practise so much as the way were told. The free wifi in the lobby was spotty. We found out later from another guest that you can ask reception for a code that allows you to have free wifi in your room. It would have been nice to be told this when I originally went to the desk to ask about their wifi. The location was okay for our purposes but I would prefer something closer to the centre of town if visiting Frankfurt for any length of time.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shutterbug_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 17 November 2013

Dear Khalessi_1,

Thank you very much for posting a review of your stay at the Sheraton Offenbach Hotel on TripAdvisor.com.

I regret that your stay did not fulfil your expectations. Certainly it is not our intention to be average. We offer free wifi in our lobby at the link@sheraton for all our guests. I am a little bit surprised about the information you get from other guests, that the internet is complimentary in our rooms. In the executive room the internet is included in the room rate. In our superior and classic room category the internet is not free of charge.
Please accept my sincere apologize for the occurrence at our restaurant. Certainly you should get orange juice. I have talked to our restaurant team and unfortunately we could not explain why somebody told you that you were not entitled to get orange juice. Our restaurant manager have talked to all the staff and coached them intensively that this is unacceptable. We frequently do comprehensive trainings and I assure you that this does not represent our usual standards.

Even though you prefer to stay directly in Frankfurt on your next visit, I really hope we can welcome you again at our property to convince you of our service.

Best regards,

Mareike Suderleith
Assistant to the General Manager and to Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2013 via mobile

Was given a room in the first floor. Room was very dark, poor ventilation and there was a foul smell in the room.

Breakfast was great - vast selection available.

Great Italian restaurant about 5 mins walk away. Shopping centre nearby.

Would recommend that you ask for a room on a another floor if you were allocated a room on the first floor

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Wowadventuree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SheratonOffenbach, Assistant to the General Manager and to Human Resources at Sheraton Offenbach Hotel, responded to this reviewResponded 28 October 2013

Dear Wowadventuree,

Thank you very much for sharing your feedback with us and the TripAdvisor community. We are always thankful if guests spend their time to provide us a feedback, so we can improve our service.

I regret that you did not enjoy the ambiance of our rooms. I am a little bit surprised about the smell your wright about. This is definitely not the standard of our hotel and I am sure this was an exception. We would be happy if you would inform us during your stay so we can react directly.
Please be assured that we take your comment very serious und will discuss it in our management.

I really appreciate your feedback and hope to welcome you back soon at the Sheraton Offenbach Hotel.

Best regards,

Mareike Suderleith
Assistant to the General Manager and to Human Resources

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Offenbach hotels
1.3 mi away
New Century Hotel Frankfurt Offenbach
1.1 mi away
ACHAT Plaza Frankfurt/Offenbach
0.9 mi away
ibis Styles Frankfurt Offenbach
Show Prices
Show Prices
Show Prices
0.8 mi away
Best Western Macrander Hotel Frankfurt/Kaiserlei
0.5 mi away
City Hotel Kaiserhof
City Hotel Kaiserhof
#13 of 28 in Offenbach
51 reviews
0.5 mi away
Novum Hotel Offenbacher Hof
Novum Hotel Offenbacher Hof
#17 of 28 in Offenbach
61 reviews
Show Prices
Show Prices
Show Prices

Been to Sheraton Offenbach Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Offenbach Hotel

Address: Berliner Str. 111 | Am Buesing Palais, 63065 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #3 of 28 Hotels in Offenbach
Price Range: £77 - £295 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Offenbach Hotel 4*
Number of rooms: 221
Official Description (provided by the hotel):
Modern lifestyle at the centre of Offenbach - the best establishment on this tranquil midtown square has 221 sunny, modern rooms that combine elements of neo-baroque with postmodern architecture. The expansive garden terrace and the close proximity to Busing Park make the Sheraton Offenbach Hotel an in comparable location. Central Frankfurt, the trade fairs in Offenbach and Frankfurt, the highway and the airport can be reached quickly. The rooms combine snug comfort with style, atmosphere and an impeccable service. The restaurant PURE serves light European-American dishes and PURE snacks. The OneEleven Bar beckons for a drink or two. Choose from 111 delicious cocktails or ask our bar wizards to mix you the drink of your choice. The best place to unwind is in the hotel's own spa. The building Busing Palais is directly connected with the hotel. Once a manor house, it is now used as an event centre with a unique atmosphere. A choice of 13 different conference rooms is at your disposal. Parking available for a fee. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ctrip TA, Agoda, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Sheraton Offenbach Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Offenbach Hotel Offenbach
Sheraton Hotel Offenbach
Sheraton Hotel Frankfurt
Sheraton Frankfurt
Frankfurt Sheraton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing