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ACHAT Plaza Frankfurt/Offenbach
Ranked #5 of 28 Hotels in Offenbach
Reviewed 1 August 2011

The room was large and very clean. The bathroom was spacious and the shower very strong. The TV was an old one with 25 programs in German + CNN (very snowy picture). Be careful if you have kids as the pay TV programs show for a minute before blocking it and asking you if you want to pay. What they show is not appropriate for kids.

There is no AC in the room (only in meeting rooms) and you have to pay 5 euros for one hour of wifi access from the room. The wifi is free from the front desk area.

There is a covered and secured parking accessible directly from the elevators for 11 euros.

The hotel is a former slaughter house and has a slightly spooky feeling. See, for instance, the courtyard picture that looked as if it was filled with ... coffins!

  • Stayed: July 2011, travelled with family
    • Value
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2  Thank european-traveler101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 - 68 of 192 reviews

Reviewed 9 June 2011

We initially wanted to stay here for three nights but decided to try for one night and if we really liked it, maybe book the rest there. We requested a air conditioned room that was non-smoking. We got a smoking air-conditioned room. Upon return to the front desk the agent just kept saying we have NO rooms that have air conditioned and we kept saying we're in one, can we just get a non-smoking one. He seemed agitated and asked didn't we ask for a smoking - my recollection no one asked us that upon check in. We were just so tired from the drive that we ended up staying in the room.
Upon check in, no one welcomed us, invited us for breakfast or provided any information. We had to ask for it all: parking, internet access, breakfast.
Overall the hotel is beautiful and unique. Would I ever go back again, definitely not. Not with such sub-par service. We're staying at the Westin in Frankfurt now. They're definitely a four star hotel with a five star customer service rating.

  • Stayed: June 2011, travelled as a couple
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1  Thank kwenty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2011

We stayed in this hotel for a night with colleagues. We wanted to save a bit of money on the rate during the Messe, but if you add the taxi fare [32 Euro] to the price of the room, you are better off staying at any 3-4 star hotel in Frankfurt.
The rooms are in a different, dorm like building, separate from the reception building. The rooms are very basic, small but clean. The only thing I disliked was that I could hear the water running from the surrounding rooms, when someone was taking a shower.
I'd only recommend it, if you have business nearby. As it is too far from Frankfurt by a taxi.

Stayed: January 2011, travelled on business
Thank csarga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2009

The food didn't taste of anything, and in the middle of dinner, the fire-alarm started, and didn't stop for about 30 minuttes.
Strangely, noone reacted to the fire-alarm, and no information was passed out to the guests.
Also we had to wait forever to order and pay.

Stayed: September 2009, travelled with friends
Thank mdhg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2008

Hotel rooms were small and they were not full at all, but we were given a room far away at the back. Breatfast was E 15 each day - very expensive and food was not covered and small flies were hovering all over: when this was pointed out, restaurant manager just covered it instead of removing it all together.

We found the service terrible: the hotel staff did not have any information about tours or tour times: we were told no tours were available on holidays and we found out that was not true. Staff also told us to use the outside path to get to our rooms with our bags on a cold and rainy day: there was an indoor path which they did not mention at all!! Staff was couteous but just had no clue about their own services and did not seem to notice or care what guests needed.

House keeping was also not very good at cleaning our rooms: garbage bins were not cleared and our beds were not made most mornings. This was an old abbatoir (slaughter house) and frankly, we found the atmosphere very strange - rooms and main building are separated and spread out: very inconvenient for the elderly. We booked this hotel through United Airlines.

  • Stayed: March 2008, travelled as a couple
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Thank LanThwar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2008

The first night in a foreign country for an inexperienced traveller is just plain scary. Took us quite a while to figure out where to pick up our baggage at Frankfurt Airport after a 12 hour daytime flight from Cape Town. Adventurous we had to be, so the inviting taxi was ignored and we took the famous German trains. All the ticketing officers where courteous, spoke English and we were soon on our way.
Reception was gracious and we were soon settled in a large room with space for all the baggage and plenty to spare. They even kept the restaurant open for us and we experience our first proper German meal, with beer for only €39. A wonderfull experience as we were the only people in the restaurant and never felt hurried.
The next morning, checkout only at 12, which allows you some time to sleep of the adrenaline of the flight, we checked our baggage into storage for free and spend the day exploring Offenbach and stocking up on supply's for our Motorhome.

I can honestly reccommend this hotel for all RV renters in Frankfurt, Good food, reasonably priced, friendly staff, able to converse fluently in English and an imaginative setting

  • Stayed: May 2008, travelled as a couple
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Thank Erich7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 April 2008

I feel like this is one of those hotels that stopped short of being excellent. Built out of a former factory, it’s unique and parts of it appear four star. But other parts seem extremely average.

The service, for instance. The employees working the front counter spoke excellent English, and were very friendly. Yet the hotel charges extra for parking and internet and, when I asked them to put the parking charge on my room bill (after already giving them my credit card for any extra fees accrued in my room…including internet usage), they told me that they would have to charge an extra fee for charging it to my credit card. ??? Obviously they don’t have to, they just choose to. Big difference.

The other thing is that, while the rooms were very spacious, clean, and nice, they in no way went the extra mile in providing those little details that make a stay stand out.

In addition, they had some sort of a convention meeting there (which seemed little more than a bunch of German business men meeting together) which had booked the entire restaurant for the entire evening. Unfortunately, the hotel isn’t really surrounded by much so there weren’t really a lot of other alternatives.

To be clear, this hotel was nice and certainly worth the £65 a night I spent to stay there. In fact, for that price, I was very happy. I just felt like there were a few things that could have made a unique hotel like this one really stand out.

That said, and again, the room was very spacious as was the bathroom which featured a full tub and shower, as well as a double sink.

  • Stayed: April 2008, travelled with family
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1  Thank Timothy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about ACHAT Plaza Frankfurt/Offenbach

Address: Ernst-Griesheimer-Platz 7, 63071 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites
Hotel Style:
Ranked #5 of 28 Hotels in Offenbach
Price Range: £53 - £173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ACHAT Plaza Frankfurt/Offenbach 4*
Number of rooms: 155
Official Description (provided by the hotel):
The hotel with the most modern facilities and sophisticated atmosphere is located in a unique historical building. There are attractive conference rooms and the Lumina event and exhibition space. Visiting the trade fair? A conference? On a private or business trip? A getaway – shopping, culture, art, concert? The ACHAT Plaza in Offenbach is not just conveniently located for Offenbach, but also for transport around Frankfurt and the eastern Rhine-Main area. Our hotel also offers you the restaurant "Paul's N°21", a lobby bar, an underground parking (chargeable) and a wellness area with sauna, gym and roof terrace. ... more   less 
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Also Known As:
Achat Plaza Frankfurt/Offenbach Hotel Offenbach
Achat Plaza Hotel Frankfurt

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