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“Poor customer service”
Review of Hotel Garni Djaran

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Hotel Garni Djaran
Ranked #19 of 28 Hotels in Offenbach
Reviewed 19 April 2013

The hotel itself was clean and cpmfortable but the customer service was nonexistent. We arrived carrying heavy backpacks and were told to fill in a form, they did not even offer to let us unload first. We were shown our room and told to put the key in a slot when we left and that was all the service we received. Did not see anyone again. No local info on where we were, things to do or see or tips on eating out, nothing. And they had the hide to charge us 6 euro for poor internet. Very dissapointing introduction to Germany.

  • Stayed: April 2013, travelled as a couple
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Review collected in partnership with Galahotels.com
6  Thank phantoms4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6 - 12 of 20 reviews

Reviewed 9 January 2012

stuff ( receptionist) : disgusting, unfriendly, unpolite, having high standards of speaking english for the guests and making an accent for this, prejudice to the guests who don't speak german. He made us feel like we are not at the hotel, but at home and worry him every minute about our private questions. Eventually, we have got an inexpressible feeling of this hotel that we will never come back. We recomend everyone never to have an accomodation here.

  • Stayed: January 2012, travelled with friends
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6  Thank NGranichina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 November 2009

Ill mannered housekeeper, a simple request for an invoice was not issued for my 4 nights of stay there even after few requests.

Will greet you with a ferocious face if you were to ask for help after 8pm.

Poor security, halfway through a particular night, someone tried to force open my door twice.

Shared shower and toilet facilites were stated, but there was no cleaning of the shared toilet bowl.

The stains were there on the toilet bowl cover for the 4 whole nights of my stay.

No intercom between rooms, got to run up and down to discuss with my colleague on work matters as we stayed on different floors.

  • Stayed: November 2009, travelled on business
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5  Thank RayAtenza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2007

Hotel isn't Terrible, but don't make the mistake of expecting service or help. We accidentally left a jacket in the room. We still don't have it back. Every time we call we are assured it is there but they can't send it to switzerland (it's been well over a month) or they want money to send it but can't figure out how to charge a credit card.
as for the room, clean shares bathroom, very tiny bedroom, across from the train station, near main roads (relatively noisy, don't try to sleep with the windows open.)

  • Stayed: September 2007, travelled on business
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    • Business service (e.g., internet access)
Thank mnTravelerZurich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2015
Google Translation

Room Tip: Советую номер с окнами во двор.
See more room tips
  • Stayed: October 2015, travelled solo
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Thank Natalia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 January 2015
Google Translation

  • Stayed: January 2015, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Анастасия Б
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2014
Google Translation

  • Stayed: November 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank AdrianPC86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Garni Djaran

Address: Bismarckstrasse 147, 63067 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #19 of 28 Hotels in Offenbach
Price Range: £31 - £79 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Garni Djaran 2*
Number of rooms: 21
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