The hotel itself was clean and cpmfortable but the customer service was nonexistent. We arrived carrying heavy backpacks and were told to fill in a form, they did not even offer to let us unload first. We were shown our room and told to put the key in a slot when we left and that was all the service we received. Did not see anyone again. No local info on where we were, things to do or see or tips on eating out, nothing. And they had the hide to charge us 6 euro for poor internet. Very dissapointing introduction to Germany.
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