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“Convenient and good hotel for Offenbach business”

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Best Western Macrander Hotel Frankfurt/Kaiserlei
Ranked #5 of 28 Hotels in Offenbach
Houston, Texas
Level Contributor
160 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Convenient and good hotel for Offenbach business”
Reviewed 1 March 2014

I was here for the work week for meetings in Offenbach. It is convenient walking distance to the both the companies around that area, as well as the Offenbach Kaiserlei station. The food at the restaurant was not the greatest, but they were accommodating for large groups and had room for meetings and gatherings. Because it is so easy to get to the train station though, you can go to the Marketplatz or into central Frankfurt without trouble though.

  • Stayed February 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NCTexan2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN Ma... F, Verkaufsleiter at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review, 3 March 2014
Dear NCTexan2011,

thank you very much for your feedback regarding your recent stay at our property.

Your business is very important to us and we value your kind words. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

BEST regards from our team of
the BEST WESTERN Macrander Hotel Frankfurt/Kaiserlei

Your


Max Rothe
Director of Sales & Marketing
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152 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Nomad
Level Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 December 2013 via mobile

Overall - Pleasant. Wifi connection and inter staff communication could be better. Housekeeping didn't know that I had checked in earlier and opened my door while I was in my room the 1st day.

Service - English speaking staffs and generally good service throughout my 2nights stay.

Location - 15-25mins by taxi from the airport. But the U-bahn station is just around the corner with regular train connection to the airport and city. Short 10mins ride via the U-bahn to Kostablewache station where the main shopping street (Zeil) is located.

Facilities - Comfortable single bed and the room is not stuffy as I thought without AC. Street noise is negligible and I didn't think the planes above are too loud considering I live near to an airbase back home. Cleanliness is average and Wifi didn't work for smartphones. Laptop connection was ok.

Food - As others mentioned, the breakfast spread was tasty and good. However, it could so with a slight variation every other day instead of having exactly the same food every morning.

Stayed December 2013, travelled on business
Helpful?
2 Thank Maxim_Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN Ma... F, Front Office Management at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review, 9 December 2013
Dear Maxim,

Thank you for your words regarding your recent stay at our property.

I would like to apologize for not exceeding your expectations entirely. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

BEST regards and (hopefully) see you soon,

Romy Goroll
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Warsaw, Poland
Level Contributor
98 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 7 September 2013

This hotel is quite dated, interiors are tired and not very pleasant. There is no air-conditioning, what is a huge disadvantage in summer especially that it's on the landing/starting path to Frankfurt airport, so it's hard to sleep with open window, due to noise. I was upgraded to the top floor due to Best Western Reward Platinum, but it's even worse, as rooms are standard, but it's warmer inside. Rooms don't look pleasant. There are only 2 elevators, very slow.

The advantage is definitely food. Breakfast is excellent, very rich, and at the level of 5* hotels. They have also nice evening buffet for only 18 Euro. There is a nice garden with tables on the back of the restaurant.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PL_Michal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monroe, Washington
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 11 August 2013

The staff was very friendly and helpful. They were willing to help with German word pronunciation. They answered my million, "Was ist das" questions with a smile! I loved the buffet breakfast each morning. The staff were even nice when I asked for ice in my water bottles a couple of times a day. The staff even greeted us by name on the second day! All of the staff, not just one or two!

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Katy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN Ma... F, Front Office Management at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review, 12 November 2013
Once more we want to thank you for staying with us and for your great feedback regarding your stay.

We will forward your kind words to our entire team and are looking forward to seeing you soon, during your next stay in the Frankfurt area.

BEST regards

Romy Goroll
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lompoc, California
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 August 2013

Stayed here 9 days and the staff, service and food have been fabulous! Extensive breakfast bar and theme nights for dinner kept us eating more than half our meals at the hotel. Easy access from A661, and into Frankfurt / airport. Rooms comfortable and modern, bathroom recently remodeled, easy internet access and two elevators mean no waiting to get anywhere. Highly recommended for business or vacation travelers, family friendly (but no pool) and plenty of parking in the back lot. Did not use spa or spa area. Stayed on the 2nd floor and was very quiet, so jet lag transition was good.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joebubba42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BEST WESTERN Ma... F, General Manager at Best Western Macrander Hotel Frankfurt/Kaiserlei, responded to this review, 22 October 2013
Dear Joebubba42,

thanks a lot for your nice feedback. We really appreciate that.
We hope to see you again soon.

Best regards

Marek Kvasnicak
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rabat, Malta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 December 2012

Hotel is central, close to the S-Bahn and very accessible. Hotel staff was professional, friendly and could communicate well in English. The hotel is very well kept and the rooms are modern and very clean. The sweet treat was also nice. The choice for breakfast was big but I was tight with time to check this out well, however what I took was fresh and good. WiFi internet connectivity was complimentary and good. An issue I have to remark about is the restaurant within the hotel, the schedule of which remained unclear for me during the three days I spent there, so I preferred walking to Offenbach centre (20 minutes, slow walk) and choose from there. Yet overall great experience.

  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joseph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading
Level Contributor
294 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
Reviewed 10 November 2012

Smart, clean and efficient with fast internet and very close to the S-Bahn Kaiserlei (and the German weather centre if you need a forecast!). There is a gym but I did not try this.

A minor criticism was that breakfast was over complicated (too many little, fancy dishes) with not enough tables.

For an informal, tasty meal with good apfelwein (flat cider?) and beer, I recommend the Weinstube in Offenbach on Taunustrasse.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ricardodesantaalbana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Macrander Hotel Frankfurt/Kaiserlei

Property: Best Western Macrander Hotel Frankfurt/Kaiserlei
Address: Strahlenberger Str. 12, 63067 Offenbach, Hesse, Germany
Region: Germany > Hesse > Offenbach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #5 of 28 Hotels in Offenbach
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Macrander Hotel Frankfurt/Kaiserlei 4*
Number of rooms: 127
Official Description (provided by the hotel):
This 4-star hotel is located between Frankfurt and Offenbach am Main, close to the freeway-exit and roundabout "Kaiserlei". The A661 motorway is 300 metres away and it is only a 4-minute walk from Offenbach-Kaiserlei S-Bahn station (direct, 10 minute S-Bahn train ride from the centre of Frankfurt and Frankfurt airport). You can reach the Frankfurt Fair ground and the airport within a few minutes by car. The Best Western Macrander Hotel Frankfurt/Kaiserlei is a modern business and conference hotel and the perfect venue for your event, business trip or Sightseeing tour in Frankfurt. It provides 7 conference rooms (400 sqm) for up to 220 people. A varied breakfast buffet and regional and international food is served in stephans restaurant. Cocktails and beers can be enjoyed in stephans bar&lounge or on the patio/terrace in fine weather. For exercise or recreation the hotel offers a spa/wellness area with sauna, steam cabin as well as small fitness room. There are 100 parking lots available and free Wifi. The 127 (comfort and business) rooms are equipped with desk, minibar (refreshing drinks once per stay), phone, flat-TV, coffe&Tea making facilities, free Wifi, soundproofed windows, shower/tub. Business rooms are located to the garden side and include a 10 € voucher for bar and restaurant. Our 8 Club rooms are on a separate floor, more comfortable and provide Senseo-machine, safe, DVD-Player, kingsize-beds and Airconditioning. ... more   less 
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Also Known As:
Offenbach Best Western

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