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“Not a bad place to stay but could be better”

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Mercure Hotel Wiesbaden City
Ranked #6 of 45 Hotels in Wiesbaden
Mondsee, Austria
Level Contributor
123 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Not a bad place to stay but could be better”
Reviewed 26 February 2014

The Crowne Plaza in Wiesbaden is situated in a great location close to the centre of town and is easy to be reached by car. The hotel is clean, tidy, modern and nice looking. There is a swimming pool, a sauna and a small fitness room that has enough equipment to do a basic workout.

The rooms are modern and comfortable, they are not huge but big enough for a normal traveler. The beds are nice and the television has a lot of channels, mostly in languages other than English but enough English channels to keep up with the news etc.

The breakfast is worth the extra money, although not particularly cheap it is a great buffet breakfast with fantastic bread and a good selection of other stuff.

There is a bar that has a great selection of drinks and the hotel serves pretty good food for German standards.

All in all this hotel is just fine. Where it lacks is personality. The staff is all pretty friendly, there was not a single person who was not polite, but there is just nothing extra, it's all pretty cold except for the barman, he's very friendly.

It's kinda hard to quantify but it just feels like everyone is doing there job but there's no pleasure in it. To give one example, we arrived early in the morning from Hong Kong and had announced this in advance. We were told we could get a room guaranteed if we would pay for the night before which we thought was a bit of a waste. So we knowingly took the risk that nothing would be available on check-in.

When we got there at 7.30am no room was available but we were told it would not take more than 2 hours. So we said we would go for breakfast in the hotel and wait. After around 1,5h we came back to the lobby and were told that it would be at least another 1,5h. In the meantime other people were getting rooms.

Someone who likes to make their guests happy would have taken an extra step and would have said I'll come and let you know in the breakfast room when something's available. They would have made sure that the first rooms go to these people, kept an eye on it. We felt like we were forgotten and nobody really cared that we were hanging around for a few hours.

All not so dramatic but just an example of how this hotel made me feel that the people that work there just do their job and don't care about their guests. Perhaps they should be send to Asia for a while to learn how to treat paying guests.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TomHK1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza W, Administrative Assistant at Mercure Hotel Wiesbaden City, responded to this review, 4 March 2014
Dear valued guest,

thank you very much for taking the time to review your recent stay at the Crowne Plaza Hotel Wiesbaden in such a detailed way.
We are very sorry, that you missed a more personal touch in the service offered by our staff while waiting for your room in our restaurant.
Generally we do our best to make our guests feel as comfortable as possible and of course it is our aim to formulate the service for them as personally as we can.
Unfortunately this does not always work out, as you experienced it. We apologize explicitly for any inconveniences caused and take your feedback very seriosly in order to avoid this in the future.
Thank you again for your time.
We would be very happy to welcome you again at our house and prove that we can do better.

Kind regards,
Tatjana, Guest Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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512 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (41)
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English first
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2014 via mobile

What a beautiful hotel, extremely friendly staff, best long island iced tea I ever had, extremely comfortable beds, loved that there are multiple tv channels in various languages, excellent location, beautiful pool...only caveat is parking is expensive.

Stayed February 2014, travelled with family
Helpful?
Thank Essejae2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza W, Director of Sales at Mercure Hotel Wiesbaden City, responded to this review, 24 February 2014
Dear Guest,
thank you for taking the time to write down this review.
We are happy that you had a great stay and that you like our hotel and the service. We will be happy to welcome you again in the future.
With best regards, Bianca, Guest Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasov, Romania
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 February 2014

Very nice and very good located hotel, with a deserved rating of 4 stars hotel.
It's a very clean hotel , with very helpful stuff and very good breakfast (they even had a corner with 'gluten free' products). The rooms are very nice, spacious and clean.
Because we stood there only for two night we did not tried the spa, so I can not tell anything about it.
It is located very close from the train station and only 5 minutes walk from the Christmas market.
Overall, a very good impression.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank feeliper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza W, Manager at Mercure Hotel Wiesbaden City, responded to this review, 20 February 2014
Dear values Guest,

thank you very much, for taking the time to evaluate our hotel. I am happy to hear, that you enjoyed your stay and that you were happy with our gluten free products at breakfast. It is important to us, that we meet all the guests needs and offer a variety of lactose free products as well.
We hope to welcome you back soon.

Sincerely,

Caroline
Guest Service Team
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Ramstein-Miesenbach, Germany
1 review
Reviewed 16 February 2014

Our 15th Anniversary/Valentines Day spot. They made our day very special. Staff was excellent from the moment we were able to check in at 1130 to check out the next day at 1200. Very knowledgeable with directions and what to do. Stayed in the deluxe room...little small but then again this was our anniversary so, not much room needed:). We selected the Valentines Day special meal...spectacular!!! Our four-course meal turned into a five-course meal as they gave us a special dish that they were trying out. In addition, we received a Champagne drink with lime and something else which was perfect. Food was prepared perfect as my wife likes her steak well well done....not dried out at all and needed only a butter knife to cut. Breakfast next morning was not the typical European breakfast...it was huge with made to order omelets and the cook even asked if I wanted pancakes which she made. Only shortfall of the hotel is their wireless....needs work but then again we didn't need it much....remember, 15 year anniversary...so we just watched TV....just kidding. Overall our experience was excellent and we would certainly visit this hotel again if ever back in Weisbaden...highly recommend. Oh yea, almost forgot...bed was turned down in the evening with a towels on either side with slippers. My wife wanted to steal the pillows as she fell in love with them...if they read this please let us know how to get them.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza W, Manager at Mercure Hotel Wiesbaden City, responded to this review, 5 March 2014
Dear Steve,

thank you very much for writing this great review.
We are delighted to hear, that you did enjoy your Anniversary/Valentines Getaway and that it was special .
We hope to have you hear for many more anniversaries.

Sincerely,
Caroline
Guest Service Team
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El Mansura, Egypt
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 6 February 2014

very nice hotel , friendly staff and very helpful , nice rooms and very comfortable beds , the restaurant was very nice and also the breakfast , the hotel location is great so near from shopping area and restaurants

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m_shouman_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crowne Plaza W, Director of Sales at Mercure Hotel Wiesbaden City, responded to this review, 7 February 2014
Dear guest,

thank you for taking the time to write down your impressions of your stay at Crowne Plaza Wiesbaden. We are happy to read that you had a great stay and we would be happy to welcome you again.

with best regards
Bianca
Guest Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
103 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 February 2014

regular visitor for 1 night work trips. there is nothing wrong as such with the hotel, it does everyghting it should. The food is Ok the beds are comfy, the bathrooms clean and functional and the staff unfailingky polite.

It's just a bit soulless and lackng in character. It does the trick for me as it is well located and does evertyting I want it to, but doesnt have a personal rouch

Oh and the other reviews are right, the free internet coverage is a bit hit and miss

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank finbar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Mercure Hotel Wiesbaden City, responded to this review, 16 February 2014
Dear finbar,

Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully your time at the hotel. We do appreciate the high scores for Cleanliness, Sleep Quality, Rooms, Service, and Value. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments. If there's anything we can do to make your next visit more comfortable please do not hesitate to speak with a member of our staff.

Sincerely,

Adrian D
Case Manager
IHGCare
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Warwick, United Kingdom
Level Contributor
69 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 28 January 2014

The hotel is well situated in central Wiesbaden, a short walk from the railway station and also a short walk from the main town centre and the associated shopping and restaurants. This can prove useful if you are staying for several days, as the hotel's restaurant, which is good, has a relatively limited choice and you may want to walk into the centre for a change of restaurant.

The staff are attentive and helpful, although queues form for check-in on a Monday evening (there were a dozen people behind me after checking-in on a Monday, as there were only two people manning the desk).

The rooms appear to have been renovated recently, are well appointed and up to date. They are kept spotless and for once the lighting is bright and excellent instead of the dull lighting that you find in many hotels. There is a reasonably sized desk, but as the chair is not height adjustable, it is slightly too low to be able to sit comfortably at the desk for working.

I have rated the hotel as three stars due to the internet. The hotel has free internet, but it is of limited value, really only good for light emails and browsing text on the net. What is worse is that it cuts out after two hours because the hotel "wants to offer you the chance to upgrade to a faster speed". Surprise, surprise, this faster speed is chargeable. When will hotels realise that a quality free internet is as basic a free service as hot water, and stop gouging and profiteering from their customers?

These interruptions are incredibly annoying, as it seems to take 10 minutes before it lets you back on the free net. So if you need to work in the evening, you may find your work interrupted 2 or 3 times as the net cuts out. There is no longer an option available to have the free internet continue without break.

This is a fine hotel, but if access to the net is important to you I would find another hotel that doesn't charge for a quality internet connection.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Parseltongue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Mercure Hotel Wiesbaden City, responded to this review, 13 February 2014
Dear Parseltongue,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you for calling out our clean hotel and helpful staff.

Regards,

Brenda J.
Case Manager
IHGCare
Report response as inappropriate
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Additional Information about Mercure Hotel Wiesbaden City

Property: Mercure Hotel Wiesbaden City
Address: Bahnhofstr. 10-12, 65185 Wiesbaden, Hesse, Germany (Formerly Crowne Plaza Wiesbaden)
Region: Germany > Hesse > Wiesbaden
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Wiesbaden
#2 Family Hotel in Wiesbaden
#5 Luxury Hotel in Wiesbaden
#5 Business Hotel in Wiesbaden
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Hotel Wiesbaden City 4*
Number of rooms: 235
Official Description (provided by the hotel):
Welcome to the Mercure Hotel Wiesbaden City. The centrally situated business hotel is the perfect starting point for your visit to Wiesbaden and the Rhine/Main region. The hotel's excellent location means that it can be reached easily by car, bus and train. Frankfurt International Airport (FRA) can be reached by taxi in around 30 minutes. The hotel's own underground car park has 140 spaces. The proximity of the Mercure Hotel Wiesbaden City to Wiesbaden city centre makes it ideal for your tour of the city. You can reach many sites, such as Wilhelmstrasse, the casino, the theatre, the historic old town and the Wiesbaden Kurhaus, in only a few minutes' walk. The popular Rheingau region starts immediately in front of the city's gates. For business trips to Wiesbaden, the hotel can boast a handy proximity to local companies and the authorities. The hotel has more than 235 modernised guest rooms with free Wifi internet connection, air-conditioning and Flatscreen Entertainment System. Especially high-quality beds we have for a special sleeping experience. For a greater comfort we are modernizing from 4th of October 2016 the public areas for you. The expected duration of the reconstruction is planned to October 2017th. We try to be quiet, but there may be disturbances during the day anyway. Please note, that we cannot assume any luggage for you at reception during this period. The wellness and fitness area is closed from 30.11.2016 until 30.09.2017. Thank you for your understanding. ... more   less 
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Also Known As:
Crowne Plaza Wiesbaden Hotel Wiesbaden
Wiesbaden Crowne Plaza

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