The Crowne Plaza in Wiesbaden is situated in a great location close to the centre of town and is easy to be reached by car. The hotel is clean, tidy, modern and nice looking. There is a swimming pool, a sauna and a small fitness room that has enough equipment to do a basic workout.
The rooms are modern and comfortable, they are not huge but big enough for a normal traveler. The beds are nice and the television has a lot of channels, mostly in languages other than English but enough English channels to keep up with the news etc.
The breakfast is worth the extra money, although not particularly cheap it is a great buffet breakfast with fantastic bread and a good selection of other stuff.
There is a bar that has a great selection of drinks and the hotel serves pretty good food for German standards.
All in all this hotel is just fine. Where it lacks is personality. The staff is all pretty friendly, there was not a single person who was not polite, but there is just nothing extra, it's all pretty cold except for the barman, he's very friendly.
It's kinda hard to quantify but it just feels like everyone is doing there job but there's no pleasure in it. To give one example, we arrived early in the morning from Hong Kong and had announced this in advance. We were told we could get a room guaranteed if we would pay for the night before which we thought was a bit of a waste. So we knowingly took the risk that nothing would be available on check-in.
When we got there at 7.30am no room was available but we were told it would not take more than 2 hours. So we said we would go for breakfast in the hotel and wait. After around 1,5h we came back to the lobby and were told that it would be at least another 1,5h. In the meantime other people were getting rooms.
Someone who likes to make their guests happy would have taken an extra step and would have said I'll come and let you know in the breakfast room when something's available. They would have made sure that the first rooms go to these people, kept an eye on it. We felt like we were forgotten and nobody really cared that we were hanging around for a few hours.
All not so dramatic but just an example of how this hotel made me feel that the people that work there just do their job and don't care about their guests. Perhaps they should be send to Asia for a while to learn how to treat paying guests.
- Official Description (provided by the hotel):
- Welcome to the Mercure Hotel Wiesbaden City. The centrally situated business hotel is the perfect starting point for your visit to Wiesbaden and the Rhine/Main region. The hotel's excellent location means that it can be reached easily by car, bus and train. Frankfurt International Airport (FRA) can be reached by taxi in around 30 minutes. The hotel's own underground car park has 140 spaces. The proximity of the Mercure Hotel Wiesbaden City to Wiesbaden city centre makes it ideal for your tour of the city. You can reach many sites, such as Wilhelmstrasse, the casino, the theatre, the historic old town and the Wiesbaden Kurhaus, in only a few minutes' walk. The popular Rheingau region starts immediately in front of the city's gates. For business trips to Wiesbaden, the hotel can boast a handy proximity to local companies and the authorities. The hotel has more than 235 modernised guest rooms with free Wifi internet connection, air-conditioning and Flatscreen Entertainment System. Especially high-quality beds we have for a special sleeping experience. For a greater comfort we are modernizing from 4th of October 2016 the public areas for you. The expected duration of the reconstruction is planned to October 2017th. We try to be quiet, but there may be disturbances during the day anyway. Please note, that we cannot assume any luggage for you at reception during this period. The wellness and fitness area is closed from 30.11.2016 until 30.09.2017. Thank you for your understanding. ... more less
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- Also Known As:
- Crowne Plaza Wiesbaden Hotel Wiesbaden
- Wiesbaden Crowne Plaza