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“Worst Internet access EVER”

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Crowne Plaza Hotel Hannover
Ranked #2 of 161 Hotels in Hannover
Certificate of Excellence
Limassol, Cyprus
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Worst Internet access EVER”
Reviewed 14 March 2014

I came at Crown Plaza hotel for CEBIT 2014. Currently i am still here and i am living tomorrow. The bar and restaurant staff is VERY good. Very polite and helpfull. However, reception staff (most of them) are not so polite but are OK.

Also, DO NOT GO AT THIS HOTEL if you need Internet to work. I am trying for the last30 minutes to send an email and near to impossible. Needless to say that i paid 16 Euros for 2 devices internet access but the access is near to impossible.

Recommended if you need a descend hotel for some days but definitely NOT recommended if you will internet during your stay.

I put terrible on the rating because i believe that if you pay 130 Euros per night at a Crown plaza, Internet should be a given and especially when you pay 16 Euros per day extra.

Avgoustinos

Room Tip: Do not get a room in front of the hotel since you will not sleep due to construction.
See more room tips
  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Avgoustinos C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 20 March 2014
Dear Avgoustinos C,

Thank you for staying at the Crowne Plaza Hannover and for your feedback on Tripadvisor. We are happy to hear that you enjoyed our bar and restaurant, the sleep quality and the location of our hotel. At the same time we regret very much that all these positive aspects of your hotel stay were not enough to make up for the disappointment you experienced with the internet connection.

We are aware that at peak times when the hotel is fully booked and many of our guests use the internet at the same time, the speed and connectivity of our wifi system can be challenging. We are very sorry this had such a heavy impact on your stay.

In spite of your decision of not choosing our hotel again, we would appreciate a second chance to show you that the Crowne Plaza Hannover is a good place to stay for both business and leisure purposes.

Looking forward to welcoming you again, we remain sincerely yours,

Dorothea Rosilius
Assistant to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (34)
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English first
Madrid, Spain
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 17 January 2014

Stayed at the Crowne Plaza on the week of Jan. 13th.
Room is comfortable, clean and spacious. Location is good since it is very close to the main train station.

The only problem I had are the noisy roadworks that exist due to a large construction area where I pressume they are constructing a new building.
If you wake up very early, it is not a problem, on the contrary, be ready to be woken up at 7am sharp,.

I would've appreciated a notice at the hotel's website mentioning this since it is quite annoying. I know it is not the hotel's fault, but they could warn future customers.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CooperSJCW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 24 January 2014
Dear CooperSCJW,

Thank you for staying at the Crowne Plaza Hannover Schweizerhof and for sharing your experience on tripadvisor. We are sorry to hear that your stay was affected by noise from outside our hotel. We regret that very much and kindly ask you to accept our sincere apologies for the situation. At the same time, we hope that the positive aspects of your visit such as the convenient location and the quality and comfort of your room will remain in your memory and you will look forward to staying with us again whenever your travel plans put Hannover on the agenda.
Sincerely yours,

Dorothea Rosilius
Assistant to General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poulton Le Fylde, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 December 2013 via mobile

Ideally located near the city centre - less than 5 minutes walk from the train station, very comfortable, stylish room, helpful staff. I didn't eat there but other guest said the restaurant was very good.

Stayed November 2013, travelled on business
Helpful?
Thank Garry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 16 December 2013
Dear Garry R,
Thank you for choosing the Crowne Plaza Hannover Schweizerhof for your business trip and for sharing your experience with other Tripadvisor users. It was a pleasure hosting you and we have delightedly passed on your compliments about our friendly and helpful staff to our team.
We look forward to welcoming you again whenever your travel plans put Hannover on the agenda.
Sincerely yours,
Dorothea Rosilius
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milton Keynes, United Kingdom
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 December 2013

I recently stayed here for 2 nights during a business trip.

the hotel itself is well presented and the staff are very friendly and helpful, being english and speaking little german I found this very good, the reception staff were always on hand to answer any questions and book taxi's when required.

the room was of an excellent size and of a good standard, albeit slightly dated, however the attention to detail was a pleasant surprise... complimentary sparkling water was given daily, along with toiletries (additional can be ordered for free from reception) they even offered a relaxing night pack next to the bed consisting of scented spray for the pillow and bed.
the bed i had was very large and was extremely comfortable.

on the first night I ordered room service as I checked in late, and was greeted by a very friendly staff member who guided me through my order, a few minutes later an excellent steak with mushroom sauce arrived promptly at my room.
on both days breakfast was excellent and a very large choice was available, with cooked breakfast to order and the full continental selection.

overall my stay was very pleasant, my only criticisms were that I was unable to get WiFi in my room and had to use one of the two guest computers in the lobby for internet.
as expected the internet rates were slightly high (€5 for 30mins €21 for 24hours).
and the view from my room was a demolished building, however this is obviously a temporary measure, and the hotel was excellent on all other aspects.

  • Stayed November 2013, travelled on business
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brownbearmatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 16 December 2013
Dear Matt B,
Thank you for staying at the Crowne Plaza Hannover Schweizerhof and for your detailed review of your recent stay with us. We appreciate your favourable comments and have delightedly passed on your compliments to our staff.
It will be a pleasure hosting you again soon. Until then, best regards from all of us at the Crowne Plaza Hannover,
Dorothea Rosilius
Assistant to General Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
129 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 15 November 2013

Our overnight stay was very comfortable. We had a really large room with a sitting area- would've been good for someone on a business trip or a family. The hotel is within walking distance of the station. The breakfast was great. I loved the 'sleep' package, especially the Deep Calm spray; the Breathe In works a treat for my husband. We would stay here again- just wish we had longer this time as we didn't get to explore the city.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 22 November 2013
Dear Kathy C,
Thank you for sharing your impressions on the Crowne Plaza Hannover with other travellers on tripadvisor. We are delighted to read that you enjoyed your stay with us and especially appreciated our breakfast and the Sleep Amenity kit which is part of the Crowne Plaza Sleep Advantage®.
We look forward to welcoming you again the next time Hannover is on your travel agenda.
Sincerely yours,

Dorothea Rosilius
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newcastle upon Tyne, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 November 2013 via mobile

Stayed for one night whilst on business in the city. Staff were excellent, polite and helpful. My room was a smaller one on the sixth floor but was clean and very well equipped. A nice feature was the small balcony which would be very pleasant on a summer evening ! As previously reported this hotel is outside the city centre but it's not such a long walk maybe eight or ten minutes and it is very convenient for the railway station which has connections to the airport as well as the ICE rail network. I ate breakfast and was very happy with the choices and quality on offer as well as the comfortable surroundings. My only small niggle is the price charged for Wifi, this seems to be normal in Germany but we are in the 21st century and this in my opinion should be free to guests as it is in many other places I travel. This however, didn't detract from what was an enjoyable short stay.

Stayed November 2013, travelled on business
Helpful?
Thank Jason O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 11 November 2013
Dear Jason,
Thank you for choosing the Crowne Plaza Hannover to be your host in Hannover and for sharing your impressions on Tripadvisor.
We very much appreciate your 4* review and the favourable comments on the room, our breakfast and our staff. Regarding the internet service, we offer complimentary standard WiFi access to our loyal Elite members of the IHG rewards club and also provide 2 workstations with complimentary internet access in the hotel lobby. We hope that you achieved your goals while staying with us and look forward to welcoming you again whenever your travel plans put Hannover on the agenda.
Sincerely yours,

Dorothea Rosilius
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maracaibo, Venezuela
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 August 2013

We stayed for one night at this hotel and the truth, is, I didn't want to leave. The room we got was huge, much bigger than a normal hotel room and the bed, very comfortable. The hotel staff was also very helpful and I even saw the receptionist pick up trash outside the hotel so it would look clean even outside. The hotel is close to the city center and there are nice restaurants in the surroundings. The only thing we could ask for, was free wifi, which was not included. If I ever go to Hannover again, this is my first choice.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lkhd123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dorothea R, Assistant to General Manager at Crowne Plaza Hotel Hannover, responded to this review, 9 September 2013
Dear Lkhd123,
THank you for visiting the Crowne Plaza Hannover and for awarding us 5 stars on Tripadvisor.com. We are so happy that we could make your stay such a memorable one that you did not want to leave! It was a pleasure hosting you here in hannover and we look forward to welcoming you again soon.
Sincerely yours,
Dorothea Rosilius
Assistant to General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Hotel Hannover

Property: Crowne Plaza Hotel Hannover
Address: Hinueberstr. 6, 30175, Hannover, Lower Saxony, Germany
Phone Number:
Region: Germany > Lower Saxony > Hannover > Mitte
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#1 Spa Hotel in Hannover
#2 Luxury Hotel in Hannover
#20 Business Hotel in Hannover
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crowne Plaza Hotel Hannover 4.5*
Number of rooms: 201
Official Description (provided by the hotel):
Choose the welcoming Crowne Plaza Hannover hotel for successful business in the heart of Hannover city centre.Stride into the airy Lobby of Crowne Plaza Hannover, where our Front Desk staff are ready with the key to your calming room or Suite. We can point you to our Business Centre and our Crowne Meetings Director is ready to fine tune your event in our 8 meeting rooms. If you've had a long flight, you can relax with a hot stone massage or sauna in our modern spa.Crowne Plaza Hannover is just 5 minutes' walk from Hannover HBF rail station, from where it's a 10-minute subway ride to Hannover Airport. We are close to firms such as VW, Continental and TUI, and a 15-minute drive from Hannover Messe. After meetings, stroll 10 minutes to entertainment and shopping attractions or soak up the atmosphere at Hannover 96 football club's AWD Arena, 2km away.Long-serving and dedicated staff bring an extra level of service to our renowned breakfast buffet. You can enjoy private dining in our Bistro Im Schweizerhof restaurant and celebrate business success with colleagues over cocktails and draught beers in our Lobby bar. In-room dining is available 24 hours.Energise with treatments from certified beauty therapists in the start-of-the-art spa at Crowne Plaza Hannover, or find inspiration in a performance at Hannover Opera House, a 10-minute walk from the hotel. ... more   less 
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Also Known As:
Crowne Plaza Hannover
Hannover Crowne Plaza

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