Booked from Wales for a short trip on occasion of a family event. Arrived in the evening and was told that my - already booked - room was still occupied by the one who had booked it earlier, who originally wanted to leave but decided to stay longer. So there I stood - tired from my journey, with my suitcase, and with no place to stay. No excuse from the hotel management and no proper help in any way. I found another hotel and was happy that all this had happened: the "Klute" hotel was just like a smoker's lounge, not worth to stay, you couldn't even breathe.....it was my luck then to be able to stay in a pleasant hotel elsewhere. So please, don't go there unless you're a chain smoker and don't really care where you stay overnight.!
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