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“Well short of the Holiday Inn Experince”

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Leonardo Hotel Wolfsburg City Center
Ranked #3 of 26 Hotels in Wolfsburg
Kochi (Cochin), India
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Well short of the Holiday Inn Experince”
Reviewed 23 July 2012

Holiday Inn Wolfsburg clearly disappointed us.. Hotel needs a renovation immediately as it equiments are old and need urgent replacment.. AC Provided was bad and may be 10 years old with abs no effect... Bathrooms etc seems like they belong to last decade and needs urgent look... Staff too werent that friendly ( may be thats the German Behaviour) ... the only advantage was that it was walkable to the main centre ...

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Leonardo Hotel Wolfsburg City Center, responded to this review, 14 August 2012
Dear Jacob081,

Thank you for taking the time to express your thoughts and concerns. It is delightful to know that you liked our location. I apologize for any inconvenience the air conditioning issues caused and if the staff service was not at par with your expectations. I appreciate you bringing these issues into our attention as this is our best resource of improving guest satisfaction.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
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English first
Whitby
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 July 2012

This was our 3rd time staying at the Holiday Inn Wolfsburg. The reason for staying at this hotel is because my sister and I have relatives here. The staff at the bar have always been very friendly and remembered us. The hotel certainly needs to be upgraded, tv's are old and no English speaking channels other than news like CNN. The lack of drawers for your clothes. We had a small three drawer cube that I guess was supposed to be a dresser. We asked for extra pillows and that they be firm ones but weren't any better. The menu should be updated as well, sometimes all we wanted was a simple sandwich. We had trouble with the A/C and it seemed to take a long time before they finally agreed to have someone come in to fix it. As it turned out the weather turned cooler so don't really know if it was ever fixed. The other reason for staying here, I thought, I have a priority card and thought there would be some perks. Apparently not. Wifi available if you want to pay a very high price which I did not want to. I would have thought there would have been some little thing that the hotel could have done to say welcome back.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CherWhitby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, IHGCare at Leonardo Hotel Wolfsburg City Center, responded to this review, 6 August 2012
Dear CherWhitby,

Thank you for being a Priority Club Member and writing a review of our hotel. I am pleased you liked the location of our hotel. I want to assure you we work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. Please accept my sincerest apology for falling short of your expectations on this day. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Pam G.
Case Manager
IHGcare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level 5 Contributor
56 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 12 June 2012

Great location Great staff in the bar but this hotel is in need of updating I stop there regular the carpets havenot been replaced in 15years that i know of Towels are paper thin very hard normally in hol inns you get a upgrade with fruit and water in your room for platinum members none no news paper is offered and the price goes up and down every week also no kettle in the room. The breakfast is excellent

Room Tip: 7th floor upgrade
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  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nick w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Hotel Wolfsburg City Center, responded to this review, 18 July 2012
Dear Nick W,

Thank you for reviewing your stay at the Holiday Inn Wolfsburg.

While complimentary upgrades when available are a perk of the Platinum program. Each Holiday Inn will offer a different welcome gift to the Platinum,m members. Some offer bottled water while others may offer candy bar or fruit. This is up to the individual hotels.

I am disappointed that we did not meet your expectations, my apologies for any inconvenience or discomfort. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

I do hope that if your travel plans do bring you to the area in the future, you will give us the opportunity to welcome you back to the hotel.

Katie J
Case Manager
IHGCare
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Sydney, Australia
1 review
Reviewed 24 May 2012

This hotel has a great location & looks fresh, but don't be fooled by its outer skin, it is let down by the interior, the Bar area is very dark & is in the wrong place as it has no natural light & the Restaurant is the same. If you would like to have a swim then go to the nearby lake as the swimming pool is a complete waste of space. Some of the rooms have been updated but are very depressing the old airconditioning units are noisy & hopeless. The food in the restaurant/bar & breakfast is fine although it can be over full with guests as this is a very busy hotel, the bar staff are friendly helpful & informative. The hotel managment/Reservations team do not recognise guests Priority Club Status. I have stayed at this hotel for several weeks per year for over Ten years & the only reason that I continue to use it is my loyalty to the Priority Club (for the points) .
The use of the internet & Parking leaves me feeling as though I have been repeatedly Raped, the recepion staff continually omit to credit points to accounts or they put them on to other peoples accounts. There is never any room upgrades or in-room treats i.e fruit, water etc, (unlike other Priorty Club Hotels) no hot drinks available in the rooms (only on the executive floor). This Hotel should be graded as an express

Room Tip: Book in to the Park Hotel
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Leonardo Hotel Wolfsburg City Center, responded to this review, 30 June 2012
Dear Dave H,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

We look forward to hearing back from you soon.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
John O'Groats, United Kingdom
Level 6 Contributor
223 reviews
202 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 4 April 2012

The impression that I have is that the staff in this hotel think that they and the hotel are better than they really are. The challenge is that it's one of the biggest hotels in a small town. And that town has one major industry (VAG).

When I look through my reviews I see that the highest star ratings are associated with staff attitudes. Even if the hotel is 'tired'.

This hotel has comfortable rooms and a central location. But the only reason I stayed there is because of my loyalty to IHG - and the staff couldn't care less.

A disgrace to IHG hotels.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank canoepunkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Leonardo Hotel Wolfsburg City Center, responded to this review, 6 May 2012
ebookpunkie,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is.

Ben J
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2011

17 Euro for Internet and 16 for breakfast? Tonight I'm in Hamburg in a room for about the same price with free Internet and free breakfast. I asked desk clerk at Holiday Inn which bus to take to the train station and she said it was too complicated and that I should walk (around 1.5 km). Found out that bus 209 and 219 stop by side of hotel and go to train station. Room was cold and drafty from air coming in around wall mounted air conditioner. Maid knocked once on door then entered at 8am. I do have to say the bed and bedding were very comfortable, but I wouldn't stay here again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TakingItEZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckinghamshire
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2011

Nice hotel in a great spot. Staff were friendly and helpful.
Private multi-storey car park onsite but be warned that its 7 euros per day!
Room was very big, clean and quiet. Comfy beds ensured a good nights sleep.
Restaurant & Bar downstairs and room service available although some of it maybe a little pricey. Definitely recommend the pizza's though!
Swimming pool and more also available but didn't get the opportunity to use as only there one night.
Smoking rooms available, wi-fi purchase option from reception.
Nice shower & bath, hairdryer, tv, phone, no air-con.
Our double room has 2 double beds.
Main town, shops and restaurants 2 mins walk but not so close that any noise carried.
Would definitely return to Wolfsburg again and probably this hotel too

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank charlieleftfoot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Leonardo Hotel Wolfsburg City Center

Property: Leonardo Hotel Wolfsburg City Center
Address: Rathausstr. 1, 38440 Wolfsburg, Lower Saxony, Germany (Formerly Holiday Inn Wolfsburg)
Region: Germany > Lower Saxony > Wolfsburg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Wolfsburg
#3 Luxury Hotel in Wolfsburg
Price Range (Based on Average Rates): £
Hotel Class:4 star — Leonardo Hotel Wolfsburg City Center 4*
Number of rooms: 207
Official Description (provided by the hotel):
Please be advised that our rooms, lobby, front office and bar will be renovated from the 3rd of July until the 1st of September to make you feel more comfortable in the future with a new fresh design. We apologize in advance for any inconvenience during the renovation period, and offer our sincere thanks for your patience and support. You need a hotel for your business or weekend trip in Wolfsburg? Our Leonardo Hotel Wolfsburg City Center will be the right choice! The hotel is perfectly situated next to the City Center at the southern part of the pedestrian area, the museum of modern Art and the theatre. The principle plant of Volkswagen AG, the Autostadt Themepark, the Volkswagen stadium of VFL Wolfsburg, the Convention Center and the Designer Outlet Center DOC are just a few minutes walk away. Due to our friendly service and the relaxed atmosphere we offer a perfect home on road for everyone. Most of our 207 spacious and comfortable guestrooms are newly refurnished and have a complete modern design. All guestrooms and public areas are equipped with air conditionine High Speed Internet Access (WIFI). The 6 conference rooms can accommodate up to 220 people. Our banqueting team will help you to turn your business meeting or your anniversary to a great event. Apart from that we have a buffet breakfast restaurant and one hotel bar serving lunch, dinner, hot snacks and cool drinks. We also offer a Indoor swimming pool, sauna and solarium and next to the hotel 160 car parking and bus parking lots. ... more   less 
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Also Known As:
Holiday Inn Wolfsburg
Wolfsburg Holiday Inn

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