Myself and my partner recently stayed here. We booked a 'superior' room with a queen size bed. We checked in to find the room was not one of the modern rooms pictured all over the holiday inn website but a run down room and complete throw back to the 80's. The room itself was completely different to the room we had actually booked with two small double beds as opossed to the queen size bed we had paid for. To make matters worse each of these double beds only had a single duvet meaning that only one person could sleep in the bed. Went back to reception to ask what the 'superior' room included and if there had been a mistake. Unfortunately the German receptionist didn't understand what our complaint was regarding due to the language barrier and automatically assumed that two men would want two separate beds. Highly embarrassing trying to explain whilst other guests were queuing behind us, I eventually gave up. We tried using the wifi which apparently came free with the 'superior' room as the receptionist explained but there was no option to login, after calling reception we were told we needed a pass and would have to go all the way back downstairs to get it. We didn't bother. The next morning we went to the pool and sauna to relax, the pool was excellent but the sauna was not working at all with no signs to say otherwise. We then proceeded to eat breakfast which thankfully was very nice. In conclusion the breakfast was the only part of our stay that we actually enjoyed. The hotel was very run down (see pictures). Wall lights missing from the walls with exposed wires taped up, dark and dingy decor and out dated bathrooms. Exactly the opposite of what is pictured on the website. It really was not a pleasant experience at all and even after complaining through the correct channels two weeks and two chaser emails later sadly no response from management. Poor show! My advice would be; GO WITH THE RITZ CARLTON!
- Official Description (provided by the hotel):
- You need a hotel for your business or weekend trip in Wolfsburg? Our Leonardo Hotel Wolfsburg City Center will be the right choice! The hotel is perfectly situated next to the City Center at the southern part of the pedestrian area, the museum of modern Art and the theatre. The principle plant of Volkswagen AG, the Autostadt Themepark, the Volkswagen stadium of VFL Wolfsburg, the Convention Center and the Designer Outlet Center DOC are just a few minutes walk away. Due to our friendly service and the relaxed atmosphere we offer a perfect home on road for everyone. Most of our 207 spacious and comfortable guestrooms are newly refurnished and have a complete modern design. All guestrooms and public areas are equipped with air conditioning (HVAC) and free High Speed Internet Access (WIFI). The 6 conference rooms can accommodate up to 220 people. Our banqueting team will help you to turn your business meeting or your anniversary to a great event. Apart from that we have a buffet breakfast restaurant and one hotel bar serving lunch, dinner, hot snacks and cool drinks. We also offer a Indoor swimming pool, sauna and solarium and next to the hotel 160 car parking and bus parking lots. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Wolfsburg
- Wolfsburg Holiday Inn