I was allocated a premium collection room on arrival which was nice and comfortable. Although the German habit of only giving single size duvets is slightly annoying but not unexpected at any German hotel. Also only 1 pillow on the bed meant hunting through cupboards to find an extra pillow which was in the room.
Car park on site was usually fairly fine for finding a parking space although the check in staff had neglected to mention that if you didnt scan your parking ticket on both exit and entry (instead I was grabbing a new ticket on returning) the parking ticket wouldnt open the exit gate.
Other issues was the very temperamental door unlock smartcard system that took a minute or more each time I wanted to open my hotel room door.
Breakfast was a nice buffet selection although my main complaint was with this being a conference hotel breakfast could be really busy if you got the 7:30 to 8:00 peak time with a shortage of tables. Food was good though.
Also checkout what a pain always a queue of 10 people waiting to check out in the mornings with only 2 people on the reception desk. so thought I'd be cunning and check out the night before only to forget the €17 breakfast charge that would be applied the following day meaning I still had to queue to pay this final bill.
Free wifi was adequate if a little slow at times but didnt try the paid for faster wifi.
Also tassimo machine in the room for making fresh brew coffee was welcome addition.
- Official Description (provided by the hotel):
- This airconditioned 3 star hotel has been completely renovated and enjoys a quiet location close to the cathedral, town hall, old town centre, casino, thermal baths and convention centre. Good access to buses, trains and highways. All rooms offer TV, safe, radio, pay TV, Internet and WLAN, minibar and bathtub. Our airconditioned hotel offers restaurant, bar and garden terrace with an outdoor pool and modern meeting rooms for 250 people. 2 children up to 16 years of age stay for free in parents room. ... more less
- Reservation Options:
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- Also Known As:
- Novotel Aachen
- Accor Aachen Europaplatz